Brand24 Reviews & Product Details

I love B24 just being there as a daily routine in brand manager's life. Everyday starts with coffee, sales results and B24 report. The key value to us is the REAL social listening. This gives us an instant but also systematic overview of the brand's social presence as well as valuable insights for brand development, including new creative ideas and communication platforms. I love it's real time, not only it gives me a sense of confidence we're controlling any crisis situation that may occur but enables lots of authentic occasions for our brand character to interact with consumers.

When you monitor a big global consumer brand like we do, you might want more synthetic reporting providing you with more insightful knowledge clusters rather than information stream. When there's too many discussions going on you might need a full time agency capturing insights for you. Lots have been improved in total reach estimation but they're half way there to be a comparable source to AGB, Nielsen media panel or any other media flowchart.

Crisis management Social listening Insight generation Proactive discussions Reach measurement

Words are describing my experience from brand24, thanks to the favour of the monitoring I managed to win many customers. People crazy enough in order to think that they can change world, are the ones which are changing him. Walter Isaacson

There is no such thing:) Brand24 is fine-tuned to the perfection, their customer service is a guiding light.

Getting to know the opinion of the customer about my company, searching for the key prospects in the Internet, facebook, tweeter, websites. Reaching the destination business partner is speeding up - of consumer.

Brand24 helps us a lot in understanding what users are talking about the brand in real time. It was our first Social Listening app, and it is very useful for measuring the work of Public Relations with earned media and the client sentiment.

I really like the AI reports. I think it would be good for them to enable them for the PRO version.

Brand 24 helps us monitor the media and how the different company agenda topics impact on social networks and others.

Brand24 has a user-friendly interface made onboarding quick and easy. Implementing with other Project Managers takes no time at all. Exporting data functionality makes reporting simple. You can easily removing mentions making data more accurate. Customer support is very responsive, knowledgeable, helpful, and friendly.

Historical data access can be a challenge

Tracking social impact of marketing campaigns

Brand24 is one of the only platforms online that offers comprehensive social listening when it comes to TikTok.

Being able to respond within the application itself would be very useful.

Other monitoring tools online don't offer as much of a comprehensive analysis of TikTok as Brand24 does which is really useful when it comes to Social Listening on the platform, especially because it is so popular and thousands of videos are uploaded a day so it is easy to narrow down and analyse.

Thoughtful and easy to use UI. Helpful insights about brand and topics brand would be interested in. Affordable entry point to social listening tools. Great non-profit discount. Easy to use reporting and regular auto-reports. Active customer support line ready to assist even with small accounts

Not a lot of historical data available if that's something your business needs. Definitely not a messaging tool and visiting posts could be better integrated to website (would be nice to look at all of a social post, like tiktok videos without having to open in new tab)

Learning what topics are important to our audience and how they feel about recent news related to those topics. Finding competitors and collaboraters for social media. Saving a lot of time with social media strategy.

It's fairly user-friendly once you get a tutorial. I love that it categorizes all mentions as positive and negative if it can be determined. Also, it estimates the advertising value which is super great for impact reports. Customer service really fast as well.

It's not cheap. Every keyword is an additional $7/month, so that's the only downfall there.

We had no way of tracking everyone who mentions us and our platform. This solves that.

Daily reporting right to my inbox and the sentiment tracking tool is amazing!

I wish the product had connectivity with Next Door.

Sentiment ratings have been incredible, as well as sharing call-outs for community engagement with our brand, calling out things that may need to be addressed from a crisis management standpoint, and helping to drive data-driven decision-making.

That must be the Comparison function and the user-friendly interface

Some functions are only on for Enterprise (a bit pricey) and I never tried them

Monitoring the brand content and also the competitor; Helping me to output monitoring report (monthly and yearly)

It helps us a lot when it comes to tracking brand mentions from all over the internet. That's why we use it on a daily basis.

Nothing in particular - sometimes mentions are delayed (they show up in the app some time after going live).

We especially value Brand24 when running a PR or marketing campaign to see its effects and buzz around our brand name. Without it we won't be able to track all those mentions that quickly and effortlessly.