Unclaimed: Are you working at BugHerd?
BugHerd Reviews: 4.8/5 — Highly Rated
BugHerd is a visual feedback tool for websites. Pin stakeholder feedback & track bugs directly on web pages. Loved by thousands of great teams worldwide to manage website projects.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
BugHerd’s “2 MONTHS FREE” badge is exactly true — $50 a month becomes $500 a year, $80 becomes $800, $150 becomes $1,500, and even the seat add-on obeys it. Every plan saves precisely two months, which almost no vendor manages. The thing to check instead is the feature table. Jira, Asana, Linear, ClickUp, Monday.com and Teamwork all require Premium at $1,500 a year — three times the entry price — as does almost everything BugHerd does with clients.
- What it is: A visual feedback and bug tracking tool — pin comments directly onto live websites, Figma files, PDFs and images.
- Best for: Agencies collecting client feedback, once they are on Premium.
- Pricing: $42–$125 a month billed yearly, for 5–25 members. Verified July 2026.
- The honest catch: No SSO or uptime SLA on any published plan, Premium included.
What Is BugHerd?
BugHerd is a visual feedback tool. A one-line JavaScript tag (or a browser extension) lets clients and colleagues pin comments directly onto a live web page; BugHerd captures a screenshot plus browser, OS and selector metadata, and files it as a task on a kanban board. Feedback also works on Figma designs, PDFs and images, with video feedback and suggested text edits.
Client users are unlimited on every plan — you pay only for internal members.
How BugHerd Works
- Priced by member, in bands of 5, 10 and 25.
- Unlimited clients and projects on every tier.
- Extra members cost $80 a year each.
- Integrations split sharply at Premium.
- Two months free on yearly, exactly.
- 60-day money-back guarantee.
BugHerd Pricing
Captured from BugHerd’s pricing page in July 2026 in US dollars, reading both billing toggles and the full comparison table.
| Plan | Monthly | Billed yearly | Yearly total | Members | Storage |
|---|---|---|---|---|---|
| Standard | $50 | $42 | $500 | 5 | 10 GB |
| Studio | $80 | $67 | $800 | 10 | 25 GB |
| Premium | $150 | $125 | $1,500 | 25 | 50 GB |
| Custom | — | Quoted | — | Custom | Unlimited |
| Extra member | $8 | $6.60 | $80 | — | — |
| Derived | Standard | Studio | Premium |
|---|---|---|---|
| Cost per member per year | $100 | $80 | $60 |
| Yearly saving vs monthly | $100 | $160 | $300 |
| As months free | 2.0 | 2.0 | 2.0 |
| Jira / Asana / Linear / ClickUp | ❌ | ❌ | ✅ |
| Client-facing features (of 6) | 1 | 1 | 6 |
What actually decides your cost:
- The “2 MONTHS FREE” claim is exact on every line, which is genuinely uncommon. Standard is $50 monthly and $500 yearly — twelve months at $50 is $600, so the saving is $100, precisely two months. Studio saves $160 on $80 a month; Premium saves $300 on $150; and the seat add-on saves $16 on $8. All four are exactly 2.0 months. Across this review series, “save 2 months” claims usually resolve to 1.7 or 1.8. BugHerd’s resolves to 2.0 four times out of four.
- Jira, Asana, Linear, ClickUp, Monday.com and Teamwork are Premium-only. Standard and Studio get thirteen integrations — Slack, Teams, Zapier, Make, GitHub, Trello, FullStory, LogRocket, Harvest and others — but the six gated ones are precisely the project trackers most engineering and agency teams already run. For a bug-tracking tool, not syncing to Jira until $1,500 a year is the single most consequential line on the page. Check your stack against that list before pricing anything else.
- Almost every client-facing feature also requires Premium. BugHerd’s whole pitch is client collaboration, and “Unlimited Client users” appears on every plan — but of the six features in the page’s own “Client experience” section, Standard and Studio have exactly one: pausing new feedback. Clients seeing each other’s feedback, clients seeing member feedback, member-only commenting, a client task board and scheduling a feedback deadline are all Premium and above. An agency buying Standard “for freelancers and small teams” gets the annotation tool but not the client workflow around it.
- Extra seats are a flat $80 a year, which is good value on Standard and poor on Premium. Included seats work out at $100 a year on Standard, $80 on Studio and $60 on Premium. Because the add-on rate is fixed at $80, it undercuts Standard’s own rate by 20% and exceeds Premium’s by a third. The crossovers are clean: Standard plus add-ons costs less than Studio up to 8 members and more from 9; Studio plus add-ons beats Premium to 18 members and loses from 19. Feature needs will usually force Premium well before 19, but if seats alone are driving the decision, those are the two numbers.
- No published plan includes SSO or an uptime SLA — not even Premium. Single sign-on, a 99.9% uptime SLA, a dedicated success manager and onboarding support are all marked available only on Custom, the quoted enterprise tier. So a team paying $1,500 a year still has to make a sales call to get SSO, which is worth knowing if your security review requires it.
- The seat add-on is quoted at two slightly different prices. The header says ”$6.60 per user (billed annually)” while the calculator lower down says ”$80/year for each additional user”. Twelve months at $6.60 is $79.20, not $80. The gap is 80 cents a year and clearly a rounding artefact rather than anything sharp — but if you are modelling fifty extra seats, use $80.
- Everything about feedback capture is on the cheapest plan. All eight feedback features — screenshot capture with technical metadata, annotation, Figma, PDF and image feedback, suggested text edits, video feedback and the public widget — are ticked on all four tiers, as are unlimited projects and unlimited client users. The gating is entirely about who else can see the feedback and where it goes, not about collecting it.
Who Should Use BugHerd
- Agencies running client review cycles. The clearest case — but budget for Premium, where the client features live.
- Teams whose tracker is Trello, GitHub or Slack. Fully supported from Standard at $42 a month.
- Freelancers wanting unlimited client seats. Five members and unlimited clients for $500 a year.
- Non-technical stakeholders. Pinning feedback on a live page needs no training.
It fits poorly for teams on Jira, Asana, Linear or ClickUp who cannot justify Premium; for organisations that mandate SSO, which requires a quote; and for solo users, since the smallest plan is five seats.
Honest Pros and Cons
Strengths
- “2 months free” is exactly two months, on all four prices.
- Unlimited client users and projects on every plan.
- All feedback features on the cheapest tier.
- 60-day money-back guarantee — double the usual.
- Extra seats at a flat $80 a year.
- Data export via CSV, XML, JSON and API on all plans.
Limitations
- Jira, Asana, Linear, ClickUp and Monday.com need Premium.
- Five of six client features need Premium.
- No SSO or SLA on any published plan.
- Custom branding is Premium-only.
- Add-on seats cost a third more than Premium’s built-in rate.
- Two different figures for the same add-on seat.
BugHerd Alternatives and How It Compares
- monday.com covers task tracking broadly, without the visual annotation layer.
- Jira is the engineering-side tracker BugHerd integrates with — on Premium.
- Trello is supported from BugHerd’s cheapest plan and is far lighter.
- Marker.io is the closest direct rival on visual feedback with tracker sync.
- Usersnap and Pastel compete on client review and website annotation.
For a wider survey, browse our bug tracking software directory.
The Verdict
BugHerd does the hard part well and prices it honestly. Every feedback feature sits on the cheapest plan — screenshot capture with browser and selector metadata, annotation, feedback on Figma files, PDFs and images, suggested text edits, video feedback and the public widget — alongside unlimited projects and unlimited client users. Nothing about actually collecting feedback is held back for an upgrade, which is the right way round. And the “2 MONTHS FREE” badge survives arithmetic that most do not: $50 monthly against $500 yearly, $80 against $800, $150 against $1,500, $8 against $80. All four are exactly two months. After checking a great many of these claims, that is worth stating plainly.
What is gated is the other half of the product. Jira, Asana, Linear, ClickUp, Monday.com and Teamwork all require Premium at $1,500 a year, while Standard and Studio get Trello, GitHub, Slack, Teams and nine more. For a bug-tracking tool, whether it syncs to the tracker you already run is not a nice-to-have, and BugHerd puts the six most likely answers behind its third tier. Run your stack against that list first: if your team lives in Jira, BugHerd’s real entry price is $125 a month, not $42.
The same cliff applies to clients, which is odder given the positioning. “Unlimited Client users” is advertised on every plan, yet of the six items in BugHerd’s own “Client experience” table, Standard and Studio have one. Clients seeing each other’s comments, clients seeing member feedback, a client task board, member-only commenting and feedback deadlines are all Premium. So the plan described as “ideal for freelancers and small teams” gives you unlimited clients and almost nothing to do with them. Agencies should read that section of the comparison table before anything else.
On seats the maths is simple and mildly in your favour at the bottom. Included members cost $100, $80 and $60 a year on the three tiers, and extra members are a flat $80 — so add-ons beat Standard’s built-in rate and cost a third more than Premium’s. Standard plus add-ons stops being cheaper at nine members; Studio stops at nineteen. One last item for security reviews: no published plan includes single sign-on or an uptime SLA, Premium included — both require the quoted Custom tier. Given the 60-day money-back guarantee, the sensible approach is to trial on the plan your integrations actually force, not the one the pricing page leads with.
FAQ
How much does BugHerd cost?
In US dollars, captured July 2026: Standard is $50 a month or $42 billed yearly ($500/year, 5 members); Studio is $80 or $67 ($800/year, 10 members); Premium is $150 or $125 ($1,500/year, 25 members). A Custom tier is quoted. Extra members are $8 a month or $80 a year each. All plans include unlimited client users and unlimited projects.
Does BugHerd really give two months free on yearly billing?
Yes, exactly. Standard costs $600 over twelve monthly payments against $500 billed yearly — a $100 saving, precisely two months. Studio saves $160 on an $80 monthly rate, Premium $300 on $150, and the extra-member add-on $16 on $8. All four work out at exactly 2.0 months, which is unusually precise for a claim of this kind.
Does BugHerd integrate with Jira?
Yes, but only on Premium at $1,500 a year. Asana, Linear, ClickUp, Monday.com and Teamwork are gated the same way. Standard and Studio include thirteen integrations — Slack, MS Teams, Zapier, Make, GitHub, Trello, FullStory, LogRocket, Harvest, Time Doctor, Firmao, LambdaTest and Productive. If your team runs Jira, price BugHerd from Premium.
Which BugHerd plan do agencies need?
Premium, in most cases. Five of the six features in BugHerd’s own “Client experience” comparison — clients seeing each other’s feedback, clients seeing member feedback, member-only commenting, a client task board and scheduling a feedback deadline — begin at Premium, as do custom branding and the major tracker integrations. Standard and Studio offer unlimited client users but only one of those six client workflows.
Does BugHerd offer single sign-on?
Not on any published plan. SSO, a 99.9% uptime SLA, a dedicated success manager and onboarding support are all listed only under Custom, the quoted enterprise tier — so even Premium at $1,500 a year requires a sales conversation to add SSO. Plan for that if your security review treats single sign-on as mandatory.
The ability to target specific items in a website by the client and add notes and content.
The number of seats that are needed to be purchased when dealing with many accounts
Client feedback and tracking all issues in one location
I loved BugHerd's ease of use once I figured out the login. It was intuitive, great for a visual and kinesthetic learner like me, and functioned mostly as expected.
Sometimes I would leave a comment on a photo and the bug would place itself on a different random part of the page. Installing and logging in the first time required some IT support.
I got my new website up and running perfectly on time! It was much easier for me to process and provide the feedback all at once (vs. the old way: several email exchanges back and forth).
It's simple and easy to use, it has become central in our Q&A process.
After years of usage, the design and more specifically the color palette could be improved.
With Bugherd, we are constantly improving and fixing our platform. It is amazing to see how such a simple tool can be so powerful.
How easy it is to collate feedback and bug reports on staging websites. Our clients love to be able to see the progress of their feedback and it's great that it's in real time.
Personally, I think the UI could do with an update but that is so minor when you realise its functionality is so amazing!
Using Bugherd means I don't have hundreds of emails from multiple sources about the same project which is a nightmare and things can get lost. Bugherd keeps everything in one place and allows highly specific feedback with so much information available like screen size, OS, Browser, screenshots and now even video capture etc! We have been complimented by clients for using Bugherd as it just makes pre-live/staging feedback sprints so much easier.
Gone are the days of asking the client for a screenshot, what browser or size screen they're viewing from! We love that the tool captures everything in one place.
There is a small learning curve for non-tech savvy clients to overcome and some restrictions when it comes to leaving feedback on mobile.
BugHerd saves us time by simplifying the website QA process.
Collecting feedback on websites can be a hassle, using BugHerd makes it easy to log, track, and complete website edits.
We haven't found a good way to keep clients informed without them seeing some internal communications.
Left to their own devices, clients come up with all kinds of systems for tracking website changes/updates. BugHerd allows us to control how and when they report feedback.
Visual bugging allows me to easily make changes to get the design looking perfect and up to standards.
Hard to use with different devices. I would like a responsive/device switching tool in browser
Pre launch bugging and testing
Honestly love this tool. The dashboard is so helpful to see all of the internal team's feedback and the client's feedback all in one centralized place. It keeps things very organized. It's so handy during our QA process. Highly recommend.
Sometimes i find the search tool tricky / difficult to use.
It helps us to keep track of our 2 rounds of QA. For example we have a clear cut off with clients for our QA rounds in our scope. Like we can say "ok, your first round of QA ended up item #65" - this helps to keep track of scope. It's also great that we can all follow along conversations within a card until it's resolved. It's also helpful to see the digest at the end of the day to see a summary of all the activity. It's a great tool overall.
- simple to use - helps to see what the other person sees with screenshots - our clients love it, great for copy updates and bug solving - we used excel before and it was terrible when you tried to locate what each point was referring to - QA now takes far less time
- sometimes it doesn't capture screenshot
- we used excel before and it was terrible when you tried to locate what each point was referring to - QA now takes far less time
BugHerd recently released custom columns allowing us to tailor the tool to our workflow and process.
With hundreds of ongoing projects, they can often be hard to manage for new hires.
We use BugHerd to perform internal edits and QA before sending final products to customers. BugHerd allows us to ship high-quality end products.
It's effortless to implement on a new project. It keeps all website feedback in one place, and our clients love it.
On our plan, we have to ask our clients to install the Bugherd Extension so we can capture screenshots.
Before using Bugherd, we would have our clients provide inconsistent feedback; it was hard to manage. But with Bugherd, we can easily manage their feedback in one place. Nothing falls through the cracks.
Bugherd allows our websites to be tested and QA'd before launching. This enables us to perfect our website builds and fix any issues. It works well on Chrome on desktop.
Bugherd is difficult to use in other browsers besides chrome. I also would like Bugherd to work on mobile. It's possible, but it's not the best experience. I have been able to create workarounds for the time being, but it would be nice for it to work cross-browser and device consistently.
Bugherd allows us to capture bugs on our web builds, then we organize the issues by features, and then assign developers to the tasks. We got out of spreadsheets and into a workflow that empowers development team members to work through bugs efficiently and everyone to have eyes on the progress.
Bugherd makes it easy for multiple team members to review development or live website environments and leave feedback. The point and clickability to show what needs to change and ability to attach files is a game-changer.
The downside of using BugHerd is that it can get crowded with tasks that cannot always be closed right away, but they have done several updates to change the dashboard interface and make things easier to manage.
We are solving the problem of clients wanting to give feedback on the website but not being able to point to the exact page, module or feature. BugHerd allows them to give us direct feedback and lets us track internally which projects need to be worked on first.
This tool is so easy to use and so helpful. It completely cancels the insanely long email threads, confusion, etc of trying to see exactly what your client sees and figuring out how to fix it
I cant think of a single feature that I would change or improve. It's intuitive, fast, and super flexible. I've used it on 20+ projects and it's been a boon every time.
We are solving website and software bugs, design issues, etc. It's made it easy for me to see EXACTLY what the customer sees every time and on what exact page.
I like the screenshot and video recording capability the best.
I dislike that when reviewing mobile it's hard to capture the bugs because of the lack of screen left when the tool is being used.
We ere trying to solve having duplicate comments and a long running spreadsheet where you can't see all the comments. It provides a nice view of all the comments and let's developers and clients comment back.
Having the live "click to comment" feature that's connected to a SCRUM board: GENIUS! This tool has shortened our dev process by at least 1-2 weeks!
Sometimes comments go missing or aren't noticed for several days - have definitely been surprised by 50+ missing comments suddenly appearing before!
Getting clients and our team to actually do effective reviews of development sites. Logging issues EXACTLY where they are with no clarification needed. Bugherd is amazing!!!
I like the fact that this tool integrates to a website by adding a chrome extension. Once you install the extension you can start marking bugs that need fixes and you can tag individuals.
The fact that this doesn't integrate to a time tracker like Everhour or Harvest and you need to keep a record of your working hours manually
When building or redesigning a website, bugs can be marked/tagged in a table and these can be assigned to other members/users. The table has stages: backlog, to-do, doing, done, archived and there is also an option to custom these.
Looks liek a scrum board, but allows to see defects on the actual website
I have been very happy with everything this product offers
Providing stakeholders with a visual of the issues
This system makes it extremely easy to pin real time updates or notes needed on a website. It is primarily used when building a new website where the customer as well as internal reviewer can make notes, pinning them right on the exact button, photo, section, etc.
The customer has to be trained on how to use it and some find it difficult if they are not tech savvy. For those building a website, it's useful, but if your client is not inclined to use a program like this they may disregard and send you feedback another way!
Better communication. It's much more affective to use a program where you can easily make updates that are right in front of you, and mark them as complete.
The interface is simple and clean. Even when you need to track hundreds of tickets or features, it doesn't become overwhelming and things are still easy to monitor at a glance and search through. I like the ability to quickly check tag counts, and see which team member is assigned to an issue. The ability to have multiple projects running at one time also helps us stay organized and keep tickets from separate functions from overlapping in the same space as the volume of items we log can be high at times.
Overall we've been pretty happy with the system. It would be nice if the column sorting was per user instead of per project so that each person could sort columns according to what they prioritize most. This caused some confusion at first as people would change the sorting not realizing it affected what other members of the team were seeing as well. This is relatively minor though. Once we understood what the result was, we all agreed on which sorting to use and it hasn't been an issue since.
We have a medium sized team and it helps teams of two or three of us coordinate on specific issues as we are testing and deploying fixes with ease. It keeps everyone involved with an issue up to date on the status of things so that we're less likely to let things fall through the cracks which is great when we're working on so many items simultaneously. We're also using BugHerd to catalog and record feature requests and feedback from the team so that we don't lose track of them and can easily search through them for future reference.
Bugherd streamlines the quality analysis and control of our design and website builds internally and externally. We are able to makensuggested changes and tweaks to our own site as a collaborative team in addition to QAing client website builds with multiple team members working at once.
So far we haven't had much complaints from the platform itself. It gets the job done.
Bugherd streamlines our pretty heavy QA process and allows our clients the ability to mark areas of concern and our team edit on the fly from various locations throughout the US and abroad (one team member travels extensively).
Automatic tracking of user's browser version and device. Ability to select small elements on the page. Kanban task board. Auto screenshots taken when a bug is tracked.
Only 25 users at a time for our account package. A little tricky to onboard new users and have them go through the steps of installing the extension, creating an account, and learning how to tag.
We used to have to print out screenshots of all our web dev projects for our proofreading team. It was a NIGHTMARE. So many trees have saved, and our proofreading team is much happier. Developers, clients, and production team alike all have better working relationship on digital projects. Everyone loves this tool. Worth every penny.
BugHerd completely changed our project feedback loop with our customers and internal project stakeholders. The system provides a painless experience for our clients to deliver feedback on Website projects - not just bugs, but also for noting content changes (text and imagery) and functionality requests. It's simple enough for non-technical users, and advanced enough to be useful to our developers, content managers, and designers. It also provides us with detailed browser/viewport/OS information that our customers wouldn't otherwise provide to us without request.
The one disadvantage is the lack of a two-way integration with JIRA. This is minor, however. Any issues we've had, in terms of usability and functionality, have been promptly addressed by the BugHerd team.
BugHerd has eliminated long chains of feedback emails between our team and customers. This has enabled us to build out websites more quickly and simultaneously increased our quality. Previously, we would send a developed website to our customer and solicit their feedback. We would typically receive dozens of emails or Word documents, all formatted differently, with lists of changes. These included tweaks to text content, imagery, functionality problems, and new functionality requests. BugHerd, on average, saves about a week of time in our post-production stages. Our customers even find it so user friendly that they adopt the product for internal feedback.
It's beneficial for communicating and tracking all of bugs that your team has captured. It makes our QA process much more efficient than capturing bugs in email flows, and allows the whole team, plus the client to work collaboratively.
Sometimes, Bugherd doesn't work when we're trying to review a site in mobile view on inspector which prevents us from fully reviewing the site.
It makes our QA process much more streamlined and efficient, as the whole team can track everything rather than issues getting lost in emails.
BugHerd has streamlined my teams QA process and provided a hub for project issues, allowing us to collaborate on solutions.
I would like to see a faster rate of new features being added.
BugHerd has sped up our QA process, with the main benefit being the integrated screenshots meaning we can assign the team for fixes across any of our client websites.
Simple to configure/install does what we need and is also really simple to use for our client
Sometimes it's blocked by adblockers users.
Quality control over our website
The possibility for my clients to use it and pin point their comments rather than sending many many emails.
It could refresh itself automatically, I need to refresh my browser page to be sure it's uptodate.
Managing comments, design and functions on websites for clients, Quality control process is easier that way.
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