BugHerd Reviews & Product Details

The ability to target specific items in a website by the client and add notes and content.

The number of seats that are needed to be purchased when dealing with many accounts

Client feedback and tracking all issues in one location

I loved BugHerd's ease of use once I figured out the login. It was intuitive, great for a visual and kinesthetic learner like me, and functioned mostly as expected.

Sometimes I would leave a comment on a photo and the bug would place itself on a different random part of the page. Installing and logging in the first time required some IT support.

I got my new website up and running perfectly on time! It was much easier for me to process and provide the feedback all at once (vs. the old way: several email exchanges back and forth).

It's simple and easy to use, it has become central in our Q&A process.

After years of usage, the design and more specifically the color palette could be improved.

With Bugherd, we are constantly improving and fixing our platform. It is amazing to see how such a simple tool can be so powerful.

How easy it is to collate feedback and bug reports on staging websites. Our clients love to be able to see the progress of their feedback and it's great that it's in real time.

Personally, I think the UI could do with an update but that is so minor when you realise its functionality is so amazing!

Using Bugherd means I don't have hundreds of emails from multiple sources about the same project which is a nightmare and things can get lost. Bugherd keeps everything in one place and allows highly specific feedback with so much information available like screen size, OS, Browser, screenshots and now even video capture etc! We have been complimented by clients for using Bugherd as it just makes pre-live/staging feedback sprints so much easier.

Gone are the days of asking the client for a screenshot, what browser or size screen they're viewing from! We love that the tool captures everything in one place.

There is a small learning curve for non-tech savvy clients to overcome and some restrictions when it comes to leaving feedback on mobile.

BugHerd saves us time by simplifying the website QA process.

Collecting feedback on websites can be a hassle, using BugHerd makes it easy to log, track, and complete website edits.

We haven't found a good way to keep clients informed without them seeing some internal communications.

Left to their own devices, clients come up with all kinds of systems for tracking website changes/updates. BugHerd allows us to control how and when they report feedback.

Visual bugging allows me to easily make changes to get the design looking perfect and up to standards.

Hard to use with different devices. I would like a responsive/device switching tool in browser

Pre launch bugging and testing

Honestly love this tool. The dashboard is so helpful to see all of the internal team's feedback and the client's feedback all in one centralized place. It keeps things very organized. It's so handy during our QA process. Highly recommend.

Sometimes i find the search tool tricky / difficult to use.

It helps us to keep track of our 2 rounds of QA. For example we have a clear cut off with clients for our QA rounds in our scope. Like we can say "ok, your first round of QA ended up item #65" - this helps to keep track of scope. It's also great that we can all follow along conversations within a card until it's resolved. It's also helpful to see the digest at the end of the day to see a summary of all the activity. It's a great tool overall.

- simple to use - helps to see what the other person sees with screenshots - our clients love it, great for copy updates and bug solving - we used excel before and it was terrible when you tried to locate what each point was referring to - QA now takes far less time

- sometimes it doesn't capture screenshot

- we used excel before and it was terrible when you tried to locate what each point was referring to - QA now takes far less time

BugHerd recently released custom columns allowing us to tailor the tool to our workflow and process.

With hundreds of ongoing projects, they can often be hard to manage for new hires.

We use BugHerd to perform internal edits and QA before sending final products to customers. BugHerd allows us to ship high-quality end products.