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BugHerd Reviews & Product Details
BugHerd is a visual feedback tool for websites. Pin stakeholder feedback & track bugs directly on web pages. Loved by thousands of great teams worldwide to manage website projects.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Ease of setup, exceptional collaboration built in, the ability to share outside of our org, and the overall simplicity and effectiveness of the tool.
There isn't much I dislike thus far. It would be nice to apply specific themes to different projects to help visually decipher one from another.
It creates a ton of efficiency in our web review process and prevents multiple reviewers from leaving contradictory feedback.
The pin to the exact elements for the task. That is amazing.
Nothing to dislike there, everything is good.
Solved the problem to gather actual client requirements...
Our company did a major brand redesign including developing a new website this year. The company we selected to create the website utilized BugHerd to create a visual of the design and allow me to make comments and edits. Without a doubt, I can say BugHerd made a HUGE difference in my experience designing the site. I am a visual person and it can be difficult for me to picture the design or layout based on a description. I was able to see the site and utilize it as if I were a customer accessing it after completion. When I wanted to make a change, I just created a comment. I was able to attach images and pinpoint what changes needed to be made. It makes communication very easy and enjoyable. It was very fun seeing my comments implemented and seeing the website take shape. We have a second website being created now as well and they do not use BugHerd and it has shown me just how convenient BugHerd makes the entire process. If you are considering getting BugHerd, just do it. You will not regret it!
I don't have any major things that were inconvenient with BugHerd. I did truly like the system.
As a customer of a company that designs websites, BugHerd helped streamline the communication process and take a lot of the guesswork out. For example, instead of sending a list of things to fix and finding creative ways to reference the spot I was talking about, I could create a pinpoint exactly where I wanted changes to be made. Communication is key during these kinds of projects, and BugHerd makes communication very natural and easy during the creative process.
Being able to share feedback opportunities with clients
unreliable mobile functionality. Sometimes bugherd does not work for mobile checks
Solving the issue with being able to leave feedback on mobile inspector
It's a great tool and is extremely easy to use
Nothing. We've been using the tool for years and it meets all our needs
We used to manually screenshot user interfaces to explore solutions. Now we capture this using Bugherd and discuss immediately
Allows to drop pins in specific locations and make comments. Coming from a previous agency that used screenshots and Word, Bugherd streamlines the process.
It can be a little buggy at times as pins can move about but nothing I can't work with.
We know exactly where the problem areas are. This allows us to solve the clients concerns quicker.
Intuitive application which allows clients and designers to annotate dislikes like a pdf.
Doesn't prevent duplicate annotations i.e. multiple clients can comment without realising that they dislike the same thing.
Allows better bug tracking and visual testing whilst allowing clients to confirm likes/dislikes whilst using the site.