BugHerd Reviews & Product Details

I was introduced to BugHerd by an agency redesigning a website for us. The tool is intuitive and extremely helpful for our QA process. Very happy with my experience.

No downsides that I've found. Everything has been smooth so far with my experience.

Easily getting QA notes over to my agency. Very easily include screenshots.

User friendly. Minimal learning curve. Practical and time-saving!

Not much. Can't think of anything I dislike about it.

It's putting feedback right in context. It saves us from screen grabs and emails and allows us to keep the feedback/notes organized and controlled.

The bug herd tool is very easy to set up and get running on websites and is one of our most effective tools for our internal & client QA process. Time-saving and super effective. We've had a lot of clients comment that our QA process is very smooth compared to other firms they've worked with in the past.

No much to dislike, if I'm really splitting hairs. I would say that the screenshot tool doesn't work in every instance.

Efficient QA process. If you've done QA manually by spreadsheet you use this once,a nd you'll never look back....you will never look back. We've saved countless hours on QA using this tool.

It is just so easy for us to log issues and see what still needs to be completed. There is no other software of its type so easy to use.

I think the UI could be modernised a bit :)

Helps us to log all our issues pre or post release and not lose track of bugs.

BugHerd is incredibly easy and intuitive to use. In the front end, it's as simple to use as adding post-it notes to a whiteboard, and in the backend, its Kanban board is just as easy and intuitive. It allows teams to collaborate on an equal footing for a project and streamlines communication.

It would be great to have the ability to run reports based on the tickets to include in the project wash-up meeting. While this data can be collated manually, it would be great to be able to generate them in the platform when achieving a project at comletion.

Teams are empowered to share and communicate feedback relating to the quality assurance process with incredible accuracy, which in turn reduces email traffic and improves productivity and the end quality of sites.

Our company did a major brand redesign including developing a new website this year. The company we selected to create the website utilized BugHerd to create a visual of the design and allow me to make comments and edits. Without a doubt, I can say BugHerd made a HUGE difference in my experience designing the site. I am a visual person and it can be difficult for me to picture the design or layout based on a description. I was able to see the site and utilize it as if I were a customer accessing it after completion. When I wanted to make a change, I just created a comment. I was able to attach images and pinpoint what changes needed to be made. It makes communication very easy and enjoyable. It was very fun seeing my comments implemented and seeing the website take shape. We have a second website being created now as well and they do not use BugHerd and it has shown me just how convenient BugHerd makes the entire process. If you are considering getting BugHerd, just do it. You will not regret it!

I don't have any major things that were inconvenient with BugHerd. I did truly like the system.

As a customer of a company that designs websites, BugHerd helped streamline the communication process and take a lot of the guesswork out. For example, instead of sending a list of things to fix and finding creative ways to reference the spot I was talking about, I could create a pinpoint exactly where I wanted changes to be made. Communication is key during these kinds of projects, and BugHerd makes communication very natural and easy during the creative process.

BugHerd makes collecting feedback, both internal and from clients, SO easy. We get all the info we need in a single task and have a lot of control over the kanban board.

I wish there were more options for the level of access you give users. Right now, there are only guests, members, and admins. It would be great to have something in between guests and members. This is pretty minor, though. I love BugHerd!

As a digital agency, we need to gather client feedback on websites. BugHerd makes this so much easier. Long gone are the days of clients sending over long Word docs with confusing descriptions or random screenshots. BugHerd saves us so much time in collecting and implementing feedback. Our clients love it too!

Being able to share feedback opportunities with clients

unreliable mobile functionality. Sometimes bugherd does not work for mobile checks

Solving the issue with being able to leave feedback on mobile inspector

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Intuitive application which allows clients and designers to annotate dislikes like a pdf.

Doesn't prevent duplicate annotations i.e. multiple clients can comment without realising that they dislike the same thing.

Allows better bug tracking and visual testing whilst allowing clients to confirm likes/dislikes whilst using the site.

The streamlined communication between my team members, designers and clients has proven to be extremely useful. The digest report emails that automatically get sent out help a lot with keeping track of multiple projects at a glance without having to sift through hundreds of emails.

I wish they would incorporate multiple task boards and expand the user roles. My designers don't need to see what my programmers are working on and vice versa. The only thing that is really lacking is the ability to limit what certain members see without making them a guest (which means they cannot see anything and can only comment on the feedback tab).

Client communication and project management have been the biggest use case. During project meetings, we now use bugherd to review what has been done/needs to be done. Really it's just simplified all of our projects from start to finish. I have it open all day and work in it nonstop.

screenshot feature for tasks, link for the web page of the task directly under the task description, task severity is great, but there needs to be more please, It is an upgrade from what I was using before (Asana)

The fact that we don't have the option to not see the tasks in certain columns (ex: I wanna see all the tasks that are in the done column / those that are in the backlog)

I solve Programmations bugs, I solve design errors, I have realised a bunch of projects, and I always go back to Bugherd to do some tasks for me and my team to complete before we publish the website online

I like that it's easy for clients to use and that they can mark specific points with screenshots. This helps in specific browsers and screen break points.

The extension doesn't work directly in the Brave browser. So if I am going to make comments I have to open Chrome

We're solving a lot of the back and forth that happens with clients and the endless rounds of review. We give them an allotted time to make their comments, once they're done we go through and complete them.

So easy to manage QA internally and with clients. I love that it screen grabs the bug, lets you know what platform and operating system the bug was found on and then lets you assign it to the team and prioritize the bug.

Wish it was free like it used to be. But I get it... Would love it if integrated with Asana directly - rather than through Zapier. thats all - otherwise I think its great.

Managing client feedback efficiently. Actioning bug fixes quickly and efficiently. It makes the whole QA process much faster, more accurate, and the team more accountable.

It's so easy to use both for the client and for our agency. They plug in their feedback, we make the changes. We also use it internally to task updates and changes. It's a dream come true for a web design agency!

I just wish someone had built this sooner!

It saves countless hours for everyone involved. All the way from the client, to the project manager, to development and design.

The instant feedback, the fact that it screenshots what I am seeing

I have liked all the aspects, there doesn't appear to be anything missing.

Quick feedback to our developers, able to instantly show them how I see something on my end

The ability to tag issues on a live website

I wish tickets could be grouped by page, for faster resolution.

We are able to collaborate with our team as well as with clients to quickly resolve issues.

It's simple and easy to use, it has become central in our Q&A process.

After years of usage, the design and more specifically the color palette could be improved.

With Bugherd, we are constantly improving and fixing our platform. It is amazing to see how such a simple tool can be so powerful.