BugHerd Reviews & Product Details

Honestly love this tool. The dashboard is so helpful to see all of the internal team's feedback and the client's feedback all in one centralized place. It keeps things very organized. It's so handy during our QA process. Highly recommend.

Sometimes i find the search tool tricky / difficult to use.

It helps us to keep track of our 2 rounds of QA. For example we have a clear cut off with clients for our QA rounds in our scope. Like we can say "ok, your first round of QA ended up item #65" - this helps to keep track of scope. It's also great that we can all follow along conversations within a card until it's resolved. It's also helpful to see the digest at the end of the day to see a summary of all the activity. It's a great tool overall.

Visual bugging allows me to easily make changes to get the design looking perfect and up to standards.

Hard to use with different devices. I would like a responsive/device switching tool in browser

Pre launch bugging and testing

- simple to use - helps to see what the other person sees with screenshots - our clients love it, great for copy updates and bug solving - we used excel before and it was terrible when you tried to locate what each point was referring to - QA now takes far less time

- sometimes it doesn't capture screenshot

- we used excel before and it was terrible when you tried to locate what each point was referring to - QA now takes far less time

BugHerd recently released custom columns allowing us to tailor the tool to our workflow and process.

With hundreds of ongoing projects, they can often be hard to manage for new hires.

We use BugHerd to perform internal edits and QA before sending final products to customers. BugHerd allows us to ship high-quality end products.

Bugherd allows our websites to be tested and QA'd before launching. This enables us to perfect our website builds and fix any issues. It works well on Chrome on desktop.

Bugherd is difficult to use in other browsers besides chrome. I also would like Bugherd to work on mobile. It's possible, but it's not the best experience. I have been able to create workarounds for the time being, but it would be nice for it to work cross-browser and device consistently.

Bugherd allows us to capture bugs on our web builds, then we organize the issues by features, and then assign developers to the tasks. We got out of spreadsheets and into a workflow that empowers development team members to work through bugs efficiently and everyone to have eyes on the progress.

It's effortless to implement on a new project. It keeps all website feedback in one place, and our clients love it.

On our plan, we have to ask our clients to install the Bugherd Extension so we can capture screenshots.

Before using Bugherd, we would have our clients provide inconsistent feedback; it was hard to manage. But with Bugherd, we can easily manage their feedback in one place. Nothing falls through the cracks.

This tool is so easy to use and so helpful. It completely cancels the insanely long email threads, confusion, etc of trying to see exactly what your client sees and figuring out how to fix it

I cant think of a single feature that I would change or improve. It's intuitive, fast, and super flexible. I've used it on 20+ projects and it's been a boon every time.

We are solving website and software bugs, design issues, etc. It's made it easy for me to see EXACTLY what the customer sees every time and on what exact page.

Having the live "click to comment" feature that's connected to a SCRUM board: GENIUS! This tool has shortened our dev process by at least 1-2 weeks!

Sometimes comments go missing or aren't noticed for several days - have definitely been surprised by 50+ missing comments suddenly appearing before!

Getting clients and our team to actually do effective reviews of development sites. Logging issues EXACTLY where they are with no clarification needed. Bugherd is amazing!!!

This system makes it extremely easy to pin real time updates or notes needed on a website. It is primarily used when building a new website where the customer as well as internal reviewer can make notes, pinning them right on the exact button, photo, section, etc.

The customer has to be trained on how to use it and some find it difficult if they are not tech savvy. For those building a website, it's useful, but if your client is not inclined to use a program like this they may disregard and send you feedback another way!

Better communication. It's much more affective to use a program where you can easily make updates that are right in front of you, and mark them as complete.

The interface is simple and clean. Even when you need to track hundreds of tickets or features, it doesn't become overwhelming and things are still easy to monitor at a glance and search through. I like the ability to quickly check tag counts, and see which team member is assigned to an issue. The ability to have multiple projects running at one time also helps us stay organized and keep tickets from separate functions from overlapping in the same space as the volume of items we log can be high at times.

Overall we've been pretty happy with the system. It would be nice if the column sorting was per user instead of per project so that each person could sort columns according to what they prioritize most. This caused some confusion at first as people would change the sorting not realizing it affected what other members of the team were seeing as well. This is relatively minor though. Once we understood what the result was, we all agreed on which sorting to use and it hasn't been an issue since.

We have a medium sized team and it helps teams of two or three of us coordinate on specific issues as we are testing and deploying fixes with ease. It keeps everyone involved with an issue up to date on the status of things so that we're less likely to let things fall through the cracks which is great when we're working on so many items simultaneously. We're also using BugHerd to catalog and record feature requests and feedback from the team so that we don't lose track of them and can easily search through them for future reference.

Automatic tracking of user's browser version and device. Ability to select small elements on the page. Kanban task board. Auto screenshots taken when a bug is tracked.

Only 25 users at a time for our account package. A little tricky to onboard new users and have them go through the steps of installing the extension, creating an account, and learning how to tag.

We used to have to print out screenshots of all our web dev projects for our proofreading team. It was a NIGHTMARE. So many trees have saved, and our proofreading team is much happier. Developers, clients, and production team alike all have better working relationship on digital projects. Everyone loves this tool. Worth every penny.

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BugHerd has streamlined my teams QA process and provided a hub for project issues, allowing us to collaborate on solutions.

I would like to see a faster rate of new features being added.

BugHerd has sped up our QA process, with the main benefit being the integrated screenshots meaning we can assign the team for fixes across any of our client websites.

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Tasks and locations for every issue someone sees and it a god way to see what done and whats left. It also nice being able to leave comments on every task in order to communicate better.

I can think of anything now, probably the amount of notifications i get from email or that if someone is added they can see everything.

Im not keeping up to date to what they are solving but they are doing what i need.

Bugherd is easy to use to leave comments for other team members and help track common issues between projects

It would be helpful for guests to see other guests' comments, but this feature is available with larger packages

Greater consistency of courses and a massive reduction in small, but potentially harmful errors with regards to content and navigation.

Bugherd contextualizes issues and immediately puts them into our workflow. Key to that is the ability for users to tag any portion of a site and quickly say what is wrong. They don't need to give us more information about their device, browser, URL, etc. And we can immediately respond to them to get clarification, as-needed.

For larger projects, I would like more time-saving features. For instance, I wish the backend provided more "bulk" tools. There are times when I would like to multi-select items and treat them all the same: tags, assignments, priorities, etc ... or move them together to a different stage.

Bugherd makes gathering actionable feedback more efficient for clients and us, alike, making everyone more productive.