Unclaimed: Are you working at BugHerd?
BugHerd Reviews: 4.8/5 — Highly Rated
BugHerd is a visual feedback tool for websites. Pin stakeholder feedback & track bugs directly on web pages. Loved by thousands of great teams worldwide to manage website projects.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
BugHerd’s “2 MONTHS FREE” badge is exactly true — $50 a month becomes $500 a year, $80 becomes $800, $150 becomes $1,500, and even the seat add-on obeys it. Every plan saves precisely two months, which almost no vendor manages. The thing to check instead is the feature table. Jira, Asana, Linear, ClickUp, Monday.com and Teamwork all require Premium at $1,500 a year — three times the entry price — as does almost everything BugHerd does with clients.
- What it is: A visual feedback and bug tracking tool — pin comments directly onto live websites, Figma files, PDFs and images.
- Best for: Agencies collecting client feedback, once they are on Premium.
- Pricing: $42–$125 a month billed yearly, for 5–25 members. Verified July 2026.
- The honest catch: No SSO or uptime SLA on any published plan, Premium included.
What Is BugHerd?
BugHerd is a visual feedback tool. A one-line JavaScript tag (or a browser extension) lets clients and colleagues pin comments directly onto a live web page; BugHerd captures a screenshot plus browser, OS and selector metadata, and files it as a task on a kanban board. Feedback also works on Figma designs, PDFs and images, with video feedback and suggested text edits.
Client users are unlimited on every plan — you pay only for internal members.
How BugHerd Works
- Priced by member, in bands of 5, 10 and 25.
- Unlimited clients and projects on every tier.
- Extra members cost $80 a year each.
- Integrations split sharply at Premium.
- Two months free on yearly, exactly.
- 60-day money-back guarantee.
BugHerd Pricing
Captured from BugHerd’s pricing page in July 2026 in US dollars, reading both billing toggles and the full comparison table.
| Plan | Monthly | Billed yearly | Yearly total | Members | Storage |
|---|---|---|---|---|---|
| Standard | $50 | $42 | $500 | 5 | 10 GB |
| Studio | $80 | $67 | $800 | 10 | 25 GB |
| Premium | $150 | $125 | $1,500 | 25 | 50 GB |
| Custom | — | Quoted | — | Custom | Unlimited |
| Extra member | $8 | $6.60 | $80 | — | — |
| Derived | Standard | Studio | Premium |
|---|---|---|---|
| Cost per member per year | $100 | $80 | $60 |
| Yearly saving vs monthly | $100 | $160 | $300 |
| As months free | 2.0 | 2.0 | 2.0 |
| Jira / Asana / Linear / ClickUp | ❌ | ❌ | ✅ |
| Client-facing features (of 6) | 1 | 1 | 6 |
What actually decides your cost:
- The “2 MONTHS FREE” claim is exact on every line, which is genuinely uncommon. Standard is $50 monthly and $500 yearly — twelve months at $50 is $600, so the saving is $100, precisely two months. Studio saves $160 on $80 a month; Premium saves $300 on $150; and the seat add-on saves $16 on $8. All four are exactly 2.0 months. Across this review series, “save 2 months” claims usually resolve to 1.7 or 1.8. BugHerd’s resolves to 2.0 four times out of four.
- Jira, Asana, Linear, ClickUp, Monday.com and Teamwork are Premium-only. Standard and Studio get thirteen integrations — Slack, Teams, Zapier, Make, GitHub, Trello, FullStory, LogRocket, Harvest and others — but the six gated ones are precisely the project trackers most engineering and agency teams already run. For a bug-tracking tool, not syncing to Jira until $1,500 a year is the single most consequential line on the page. Check your stack against that list before pricing anything else.
- Almost every client-facing feature also requires Premium. BugHerd’s whole pitch is client collaboration, and “Unlimited Client users” appears on every plan — but of the six features in the page’s own “Client experience” section, Standard and Studio have exactly one: pausing new feedback. Clients seeing each other’s feedback, clients seeing member feedback, member-only commenting, a client task board and scheduling a feedback deadline are all Premium and above. An agency buying Standard “for freelancers and small teams” gets the annotation tool but not the client workflow around it.
- Extra seats are a flat $80 a year, which is good value on Standard and poor on Premium. Included seats work out at $100 a year on Standard, $80 on Studio and $60 on Premium. Because the add-on rate is fixed at $80, it undercuts Standard’s own rate by 20% and exceeds Premium’s by a third. The crossovers are clean: Standard plus add-ons costs less than Studio up to 8 members and more from 9; Studio plus add-ons beats Premium to 18 members and loses from 19. Feature needs will usually force Premium well before 19, but if seats alone are driving the decision, those are the two numbers.
- No published plan includes SSO or an uptime SLA — not even Premium. Single sign-on, a 99.9% uptime SLA, a dedicated success manager and onboarding support are all marked available only on Custom, the quoted enterprise tier. So a team paying $1,500 a year still has to make a sales call to get SSO, which is worth knowing if your security review requires it.
- The seat add-on is quoted at two slightly different prices. The header says ”$6.60 per user (billed annually)” while the calculator lower down says ”$80/year for each additional user”. Twelve months at $6.60 is $79.20, not $80. The gap is 80 cents a year and clearly a rounding artefact rather than anything sharp — but if you are modelling fifty extra seats, use $80.
- Everything about feedback capture is on the cheapest plan. All eight feedback features — screenshot capture with technical metadata, annotation, Figma, PDF and image feedback, suggested text edits, video feedback and the public widget — are ticked on all four tiers, as are unlimited projects and unlimited client users. The gating is entirely about who else can see the feedback and where it goes, not about collecting it.
Who Should Use BugHerd
- Agencies running client review cycles. The clearest case — but budget for Premium, where the client features live.
- Teams whose tracker is Trello, GitHub or Slack. Fully supported from Standard at $42 a month.
- Freelancers wanting unlimited client seats. Five members and unlimited clients for $500 a year.
- Non-technical stakeholders. Pinning feedback on a live page needs no training.
It fits poorly for teams on Jira, Asana, Linear or ClickUp who cannot justify Premium; for organisations that mandate SSO, which requires a quote; and for solo users, since the smallest plan is five seats.
Honest Pros and Cons
Strengths
- “2 months free” is exactly two months, on all four prices.
- Unlimited client users and projects on every plan.
- All feedback features on the cheapest tier.
- 60-day money-back guarantee — double the usual.
- Extra seats at a flat $80 a year.
- Data export via CSV, XML, JSON and API on all plans.
Limitations
- Jira, Asana, Linear, ClickUp and Monday.com need Premium.
- Five of six client features need Premium.
- No SSO or SLA on any published plan.
- Custom branding is Premium-only.
- Add-on seats cost a third more than Premium’s built-in rate.
- Two different figures for the same add-on seat.
BugHerd Alternatives and How It Compares
- monday.com covers task tracking broadly, without the visual annotation layer.
- Jira is the engineering-side tracker BugHerd integrates with — on Premium.
- Trello is supported from BugHerd’s cheapest plan and is far lighter.
- Marker.io is the closest direct rival on visual feedback with tracker sync.
- Usersnap and Pastel compete on client review and website annotation.
For a wider survey, browse our bug tracking software directory.
The Verdict
BugHerd does the hard part well and prices it honestly. Every feedback feature sits on the cheapest plan — screenshot capture with browser and selector metadata, annotation, feedback on Figma files, PDFs and images, suggested text edits, video feedback and the public widget — alongside unlimited projects and unlimited client users. Nothing about actually collecting feedback is held back for an upgrade, which is the right way round. And the “2 MONTHS FREE” badge survives arithmetic that most do not: $50 monthly against $500 yearly, $80 against $800, $150 against $1,500, $8 against $80. All four are exactly two months. After checking a great many of these claims, that is worth stating plainly.
What is gated is the other half of the product. Jira, Asana, Linear, ClickUp, Monday.com and Teamwork all require Premium at $1,500 a year, while Standard and Studio get Trello, GitHub, Slack, Teams and nine more. For a bug-tracking tool, whether it syncs to the tracker you already run is not a nice-to-have, and BugHerd puts the six most likely answers behind its third tier. Run your stack against that list first: if your team lives in Jira, BugHerd’s real entry price is $125 a month, not $42.
The same cliff applies to clients, which is odder given the positioning. “Unlimited Client users” is advertised on every plan, yet of the six items in BugHerd’s own “Client experience” table, Standard and Studio have one. Clients seeing each other’s comments, clients seeing member feedback, a client task board, member-only commenting and feedback deadlines are all Premium. So the plan described as “ideal for freelancers and small teams” gives you unlimited clients and almost nothing to do with them. Agencies should read that section of the comparison table before anything else.
On seats the maths is simple and mildly in your favour at the bottom. Included members cost $100, $80 and $60 a year on the three tiers, and extra members are a flat $80 — so add-ons beat Standard’s built-in rate and cost a third more than Premium’s. Standard plus add-ons stops being cheaper at nine members; Studio stops at nineteen. One last item for security reviews: no published plan includes single sign-on or an uptime SLA, Premium included — both require the quoted Custom tier. Given the 60-day money-back guarantee, the sensible approach is to trial on the plan your integrations actually force, not the one the pricing page leads with.
FAQ
How much does BugHerd cost?
In US dollars, captured July 2026: Standard is $50 a month or $42 billed yearly ($500/year, 5 members); Studio is $80 or $67 ($800/year, 10 members); Premium is $150 or $125 ($1,500/year, 25 members). A Custom tier is quoted. Extra members are $8 a month or $80 a year each. All plans include unlimited client users and unlimited projects.
Does BugHerd really give two months free on yearly billing?
Yes, exactly. Standard costs $600 over twelve monthly payments against $500 billed yearly — a $100 saving, precisely two months. Studio saves $160 on an $80 monthly rate, Premium $300 on $150, and the extra-member add-on $16 on $8. All four work out at exactly 2.0 months, which is unusually precise for a claim of this kind.
Does BugHerd integrate with Jira?
Yes, but only on Premium at $1,500 a year. Asana, Linear, ClickUp, Monday.com and Teamwork are gated the same way. Standard and Studio include thirteen integrations — Slack, MS Teams, Zapier, Make, GitHub, Trello, FullStory, LogRocket, Harvest, Time Doctor, Firmao, LambdaTest and Productive. If your team runs Jira, price BugHerd from Premium.
Which BugHerd plan do agencies need?
Premium, in most cases. Five of the six features in BugHerd’s own “Client experience” comparison — clients seeing each other’s feedback, clients seeing member feedback, member-only commenting, a client task board and scheduling a feedback deadline — begin at Premium, as do custom branding and the major tracker integrations. Standard and Studio offer unlimited client users but only one of those six client workflows.
Does BugHerd offer single sign-on?
Not on any published plan. SSO, a 99.9% uptime SLA, a dedicated success manager and onboarding support are all listed only under Custom, the quoted enterprise tier — so even Premium at $1,500 a year requires a sales conversation to add SSO. Plan for that if your security review treats single sign-on as mandatory.
Tasks and locations for every issue someone sees and it a god way to see what done and whats left. It also nice being able to leave comments on every task in order to communicate better.
I can think of anything now, probably the amount of notifications i get from email or that if someone is added they can see everything.
Im not keeping up to date to what they are solving but they are doing what i need.
Bugherd is easy to use to leave comments for other team members and help track common issues between projects
It would be helpful for guests to see other guests' comments, but this feature is available with larger packages
Greater consistency of courses and a massive reduction in small, but potentially harmful errors with regards to content and navigation.
I like how it's easy to use, and that you can invite guests and they can also drop updates into Bugherd for website updates.
There's really nothing I dislike about Bugherd
You can add the Bugherd extension to your browser, and then easily connect any website to it. You can then drop comments anywhere on a webpage, and the team that monitors Bugherd will see your comments. You can also add attachments into the comments which is really helpful.
Bugherd contextualizes issues and immediately puts them into our workflow. Key to that is the ability for users to tag any portion of a site and quickly say what is wrong. They don't need to give us more information about their device, browser, URL, etc. And we can immediately respond to them to get clarification, as-needed.
For larger projects, I would like more time-saving features. For instance, I wish the backend provided more "bulk" tools. There are times when I would like to multi-select items and treat them all the same: tags, assignments, priorities, etc ... or move them together to a different stage.
Bugherd makes gathering actionable feedback more efficient for clients and us, alike, making everyone more productive.
I've been on the development end of about 50 projects in BugHerd, each one a different website I've made. That amounts to around 3000 bugs. BugHerd makes it easy for outsiders and non-technical audiences to leave feedback and compiles these issues in an easy-to-read kanban, isolating each bug and providing helpful information and making it easier for my team and others to review my work. Integration and setup is simple; BugHerd runs via frontend script, or as a browser extension.
I have minor issues and dislikes with BugHerd. The jumps in pricing tiers are somewhat expensive. Sometimes the BugHerd initialization script wouldn't show for some users; I helped troubleshoot by having them clear their browser data. My biggest complaint is the most fixable and interface-based. The timing of bugs is listed as "x time ago" rather than providing an exact time. I know this is a trend for fast comprehension, but as someone who's also looking at a bunch of other quantitative data anyway, a precise time of occurrence is much more useful to me.
BugHerd has been instrumental in supporting my QA process. My work would be slower to ship and less polished, and team communication would be a lot less concise if my team instead passed hundreds of emails and documents per project to spot these issues.
It has a very small learning curve and can be implemented quickly. I like the pin drop, the comments, and the kanban board most of all. It's more flexible than other systems I've used in the past.
Almost no cons -- revision note/history on initial submissions would be a great added feature. I would love to see when changes are made to the original text of a comment.
Pin-drops replace lengthy descriptions about where to find an item being noted. This saves time and frustration for everyone involved, and makes our revisions process more efficient.
Team members and clients alike can clearly post bugs/feedback directly on page, reducing confusion and time posting in non-integrated systems. Plus it captures all user's tech details to make troubleshooting easy.
Doesn't work as well on mobile. The interface isn't as responsive as it could be.
Feedback directly on page. Clear what the feedback responds too. Integrated directly into the site vs solutions like trello that cause you to enter details separately.
The usability for our team and the ease of getting results
Sometimes the emails can be overwhelming
Site crawls and usability issues with our clients
It records and stores errors given by the people or consumers of the program and saves so that it is easier for the developers to solve the problems. I like it because I can do the work of my house and it's easier for me.
It does not have a very reliable and very open presentation. It has a slightly complicated interface. I do not like that the main page does not show many social networks so customers can go.
I have easily resolved the errors of the website as well as recommendations on how to improve it.
Excellent for reporting, tracking, and organizing bugs through BugHerd's website. It is amazing how you can report bugs in a point and click fashion to point to exactly where the bug is. It also captures a screenshot of the page, browser details, resolution of browser when bug was reported, and you can even assign or comment on each bug.
I dislike how Bugherd is not updated often and there is little to no integration with other software or Wordpress, .
reporting, tracking, and organizing bugs for Websites. It makes it easy for Quality Assurance to report and track bugs as well as for developers to receive assigned bugs. Developers can also change the status of bugs as To-do, doing, done, and more.
Bugherd makes it simple for me to gather client and user feedback on websites. I insert a script, and a toggle appears on the page that allows you to simple point and click at what you want to comment on—whether something is wrong, or you want it changed, or whatever. A screenshot is generated and browser details are gathered, and the "bug" is recorded so we can schedule a fix. Integration w/ git commit hooks and various communication tools, such as slack, satisfy just about all the integrations we need.
After having built a great product, Bugherd got a little off-track by trying to rebuild 2.0 of their software from the "ground up." This made bugherd lose a lot of the functionality that made it great in the first place. Since that debacle, however, bugherd has realized their mistake, moved development back to their original software, and have worked diligently to integrate some of the neat features that were in 2.0.
Communication with clients and particular gathering feedback from clients on websites is a difficult chore. Bugherd makes this process simple and easy. It get's the relevant info to my team—such as what browser browser and OS are being used, and a screenshot—without having to bother clients with the details. They just need to see a problem, click on it, and report it. Great, simple, and effective.
BugHerd makes it easy for designers and developers to collaborate on website designs. It's very easy for me to highlight elements on a webpage and make comments if something is rendering incorrectly or copy needs to be adjusted. The ability to backlog, mark tasks as todo, doing, or done is avery handy feature in tracking issues and is considered to be one of the most useful features of the product.
I wish there was an easier way to hand off code to developers. Right now the only way I can pass off front end changes is to make a comment that is formatted in the same way as regular comments.
This product lets us preview changes on a development server before pushing it to production. It allows us to directly pinpoint issues on the website and allows our remote developers to see the issue directly.
The screenshot capability in the browser plugin makes it super easy to register and track bugs.
2 main issues, 1. The screenshot capability does not work when a modal/dialog etc are open (Prob a backdrop issue), this would be great to solve. 2. Multiselection of tickets, that would be amazing although not urgent .. but really nice to hve . 3. This is really minor, but I cant tell you how cool it'd be if screenshots can be dragged/dropped instead of just browsing directory structure.
Tracking bugs, we had a mess of a time trying to keep track of all the bugs, and as I previously mentioned the plugin + instant screenshot capability is just a gamechanger !
It's a fast and easy way to log bugs on a project. The ability to record short videos and attached screenshots for context is great, and the technical data captured around the browser, resolution, etc. makes troubleshooting a breeze.
There are a few little interface things that could use some help - sometimes tabbing between fields doesn't work quite as smoothly as I'd expect, and I end up doing a bit of rage clicking to open up the dropdown I want (assignee, status, etc.). Additionally, the latest bigger update to the sidebar introduced some annoying ticks where the cursor will move around when trying to enter a bug description. Even with these flaws, the overall platform is great.
I mean, it just does what it says on the label very well. Capturing bugs quickly and easily, organizing them, prioritizing them, getting them assigned... it's anything I think we could need from this type of service.
Bugherd is intuitive to use for Designers and Developers alike.
As yet, I've not found anything to dislike about this product.
It enables all involved, from the designer to the client to collaborate on feedback, leave comments and resolve issues quickly with complete clarification.
I find the screenshots that capture a visitor's user experience when each bug is dropped to be one of the most valuable features. This has helped us identify when the issue is simply caching, or if it's something that does need to be addressed. Tags, assignees, and priority level indicators all help communication and coordination.
I would like BugHerd to integrate directly with our project management software to automatically create tasks for our production team to take care of. Streamlining our operations platforms to one place of visibility would help minimize small details falling through the cracks.
The most common use for BugHerd is making minor updates to a staging site before it's published. We have also realized that it's a helpful tool for regular maintenance and improvements on client websites.
Screenshots of each bug help identify exactly what is wrong with a given web page. This helps the dev get in and resolve the issue quickly and efficiently.
the pricing has gotten a bit steep. I started when it was like $10 a month. Now I am spending almost $100.
The problem I am solving with Bugherd is the ability to find, track and resolve bugs as reasonably as possible. The benefit is that I don't have to track bugs in a spreadsheet or other crazy, non-intuative way.
It's easy to use and has a very user friendly interface. UI is very smooth and doesn't lag.
It can get a few more integrations. And pricing can be a bit less.
We collaborate being a remote team and it really helps.
Ease of integration and management when managing the tasks that are set to develop, allows you to maintain a great integration and management of each of the activities.
Its handling and integration in mobile devices is a little confusing and slow to handle would be ideal to improve this small detail.
Useful for the management of tasks and different activities that are scheduled to be developed by all members of the team.
The ease of use from installing it on the site to the smart and intuitive UI to capture your feedback. I also love how it captures your browser, OS, etc and has the ability to provide screen grabs.
I feel sometimes it slows down the site speed. Maybe the JS is a little heavy? Not really sure.
Saving time consolidating and organizing feedback. Easy for testers to see each others' feedback. Also provides a streamlined way to assign feedback to devs for bug fixes and update
BugHerd's greatest feature is its website integration. With the browser extension users can browse the site and easily report issues. BugHerd targets the elements clicked on by the user for the bug report, and even takes a screenshot of what the user is seeing for the report. This alone has been the main reason we have stuck with BugHerd. It's integrations with project management and development tools is a bonus, but otherwise the tool is very slim on extra features.
The interface is usable but could use a design upgrade.
Collecting website feedback and tracking bugs has always been a hassle, especially when gathering feedback from people outside the development team. BugHerd helps solve this problem by allowing users to log feedback directly from the website being tested.
Bugherd saves me countless hours by automatically taking a screenshot of each section I am reviewing, recording browser information, and sending it to my Dev team. I am able to create a ticket and add comments to what I am experiencing within the software. My Dev team gets all the technical info, a screenshot, and a ticket created in Pivotal Tracker.
For some reason the web extension for BugHerd sometimes logs out and then it will take a while to come back. If I log back in to bugherd it will take some time before I get the browser plug in back to easily record errors.
This is an easy way for anyone to view software and highlight errors or improvements as it records browser, technical info, a screenshot, and comments all in one shot! We have the bugherd tickets and comments filtered right into Pivotal Tracker for attention.
Bugherd is an excellent visual for task management to connect design and dev teams with clients and project managers. Point and click annotation that allows dev teams to see important details like exact page location and browser and screen details is invaluable.
There isn't a perfect JIRA integration but that's it. It's otherwise perfect!
It has always been difficult communicating with clients on technical matters and Bugherd allows them to skip describing where things are on a page or what page elements they're referring to. They just point, click, and request a change in plain language. This saves so much time and grief for both our teams and our client.
The user interface is nice; the chrome extension is great.
Not too much, to be honest. It's a really nice product!
Quickly identifying bugs / changes required for our sites, collaborating with numerous individual across departments.
Made seeing which task were assigned to me very easy. Good organizational tool.
The set up we had ran excruciatingly slow and crashed often.
Coordinating efforts with a 3rd party team.