BugHerd Reviews & Product Details

It automates so much of what makes quality assurance a pain. Annotated screenshots that automatically get logged to a kanban-like board make life easy.

Literally only the cost, which can be absorbed if used within a larger organization.

It automates and makes easy the logging of quality issues, streamlining a lot of the QA process. We are far more productive as a result.

The interface is intuitive and easy to use. Clients/stakeholders and team members alike can collaborate together for resolution.

I can't think of one at this moment! As with any process, I'm sure there are things that could improve, but most are working well!

We used to track bugs in a spreadsheet that was used for the entire team - what a nightmare! We now use BugHerd exclusively.

Simple to add a task for the company and client. The screenshot item is way too helpful, and we love the video one too in some cases. Adding a type of task is fun, and easy to add a new one.

The big thing we would love is - We would love to choose in which column a client task goes (not always in feedback) - Choose which column has the "done" status (more than one and not just de last one)

The most significant challenge was accepting the client's feedback gracefully. The constant barrage of emails and calls was overwhelming and unclear. However, the process has since become more manageable, as the client can now easily add tasks during QA, and the screenshot system has proven to be an invaluable asset that I never want to lose.

Easily pinpoint items, in place, and provided detailed instructions/notes to your team. Easily add comments to communciate back and forth, track tasks by page, open/closed, etc.

I want to receive email notifications for all comments/updates to my tasks. I probably just dont know how to turn this on.

WOrking with an external firm half wasy around the world bugherd has made communication and collaboration a breeze. Eliminates back and forth and me trying to describe/screenshot what I mean etc.

Super easy to use. Intuitive for users with different skill sets.

I truly can't think of a single thing that I dislike about this product! We have had great success in using it.

BugHerd has saved us time and frustration and greatly reduced miscommunication about bugs/feedback on our projects. It also serves as a wonderful repository of valuable information for future updates. It truly has been a game-changer for us. Because it is so easy to offer feedback, we are creating much stronger projects that reflect everyone's input and observations.

The most helpful feature in BugHerd is auto screenshot generation. The new screen capture feature supporting video is also very nice for tracking animated bugs.

I don't like that sometimes when I edit a bug, the editing jumps to another sentence in the bug randomly. This only started happening in the last few months, but I would love for it to be fixed. It's minor.

Bugherd is solving the ease of tracking visual and function bugs across multiple client platforms. This makes quality assurance a breeze and communication much more accessible.

Collaboration with the team and the ability to have a screenshot of what is being seen on the viewer's end for the best possible diagnostic support. The ability to have the google extension is also very nice for clients to easily use the product

Sometimes things can get buried or lost if the client is not well organized or likes to post multiple requests about the same section. Perhaps to mitigate this you could have the option to group requests via subpage as well?

As a website design and reform agency Bugherd helps to not only root out any site issues during the building process but also allows for efficient design feedback too. Allowing us to better work with our design team to get the whole picture of what a client is looking for!

A really useful tool for QA on websites, much simpler than using spreadsheets or word docs. It works great for multi people within teams and clients.

It could be improved for using on mobile sites as can sometimes be a bit tricker to capture comments.

Saving time using spreadsheets, which saves time all round.

The ability to pin comments to specific points on a site is invaluable. The behavior is exactly the same as our design review process using Adobe XD so it makes the transition from design to site review seamless for the clients.

We often have to remove people to make room for new seats. This can be a little impractical.

It has made the review process much more efficient. We would previously use spreadsheets to review sites and a lot of time was wasted trying to figure out what clients were referring to. Having BugHerd has been very beneficial.

So easy to work with it. Simple and interactive.

Sometimes it doesn't work as it supposed to be. It needs some enhancements (I guess it's the plugin/extension problem - I use Chrome).

Actioning QA tickets on spot.

I love how we can easily create tasks, and track them through the studio. It means nothing gets missed. And it's easy to see what's left to do. It also looks like Trello, which helps continue a visual language we're familiar with! It gives us the ability to tag feedback per viewport and filter by this.

We always have to add time estimates (how long it'll take to complete a task) to the comments section, so it's difficult to see at a glance how much time is left to complete the tasks at hand.

1. Makes design reviews of development work easy - no more having to describe which part of the page we're referring to! 2. It's the same visual language as our Adobe XD links - comment and pin - so clients find it easy to use 3. It means if someone is off, we don't have information stored in someones emails! 4. We can add comments to tasks in one view; we used to have endless conversations in a spreadsheet which was hard to manage/track, and things got missed

The fact that clients and team members can view live progress of the project, being able to see when Bugs have been completed or are waiting review. It saves so much time previously spent emailing back and forth.

The restrictions on members, and restrictions that guest users have. It would be useful if you could add different members per project without being restricted, rather than having to upgrade or remove a member each time a new client/team member needs full access.

Bugherd is benefiting my company by saving a lot of communication time, it enables us to keep a record of any client amends that anyone across the team is able to review alongside the clients themselves.

The simplicity and easy use of it. Just has what you need to communicate your amends or questions.

I haven't come across anything at this stage. Lots of email notifications but not looked into settings if this could be changed to just one email.

Makes the process of getting amends or snags communicated in the most coherent way, which avoids multiple amends.

The pin to the exact elements for the task. That is amazing.

Nothing to dislike there, everything is good.

Solved the problem to gather actual client requirements...

Ease of setup, exceptional collaboration built in, the ability to share outside of our org, and the overall simplicity and effectiveness of the tool.

There isn't much I dislike thus far. It would be nice to apply specific themes to different projects to help visually decipher one from another.

It creates a ton of efficiency in our web review process and prevents multiple reviewers from leaving contradictory feedback.

It's a great tool and is extremely easy to use

Nothing. We've been using the tool for years and it meets all our needs

We used to manually screenshot user interfaces to explore solutions. Now we capture this using Bugherd and discuss immediately

Allows to drop pins in specific locations and make comments. Coming from a previous agency that used screenshots and Word, Bugherd streamlines the process.

It can be a little buggy at times as pins can move about but nothing I can't work with.

We know exactly where the problem areas are. This allows us to solve the clients concerns quicker.

Bughers is a very easy plateform to use, very friendly user and it makes the communication during a project much easier.

Sometimes there are little glitches, but they fix them fast

We are solving all types of problems, like design adjustments, bug fixes, etc.

My favourite thing is the fact that clients can log tasks - I use it as a support tool to help clients with bug fixes.

If a team member creates a task, a client can never see it. That's okay some times but quite frustrating at other points.

This has been great for QA & testing, and even post-launch by allowing us to collaborative with the client on ironing out any little issues with the website. It's definitely become invaluable for us.

BugHerd makes it easy for my team to quickly QA websites and tag colleagues for f/u.

I can't think of any downsides or things I would improve.

BugHerd is a time saver and makes it easy to identify items that need to be fixed and tag them as completed.