( 128 )
Unclaimed: Are are working at Carepatron ?
Carepatron Reviews: 4.6/5 — Highly Rated
Carepatron is an all-in-one, cloud-based practice management and EHR platform for healthcare teams and solo clinicians. It combines scheduling, telehealth (built-in video), clinical documentation with customizable templates, AI-powered scribing and summarization (AI Scribe v3.0), billing and invoicing, insurance/RCM services (US), client portals, secure document storage and workflows into a single workspace. Carepatron offers a free tier with meaningful features and paid Plus/Advanced tiers for teams, plus an optional managed billing add-on in the US.
| Company | Carepatron |
|---|---|
| Year founded | 2019 |
| Company size | 51-200 employees |
| Headquarters | New York, NY, United States (original HQ Tauranga, New Zealand) |
| Capabilities |
AI
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, Knowledge Base |
| Training | Documentation, Videos, Webinars |
| Languages | English |
Carepatron Pros and Cons
- All-in-one feature set (scheduling, telehealth, clinical notes, billing) reduces need for multiple tools.
- AI Scribe included even in free tier.
- Transparent pricing tiers and a usable free plan.
- Strong security and compliance (HIPAA, GDPR, PIPEDA).
- International reach and multiple languages supported.
- Some advanced features (full insurance billing, e-prescribing, public API) limited to US or still under development.
- Free plan storage limited (1 GB).
- User reports of video/telehealth reliability and billing integration glitches.
- Per-user pricing can become costly for larger practices.
Compare Carepatron with other popular tools in the same category.
It is user friendly, professional database, keeps me updated.
Professional is not allowed to enter a signature yet, unless you add it as a picture.
Patient schedule, notes, communication.
Integrated client database and records. Integrated billing. Fast response times by Customer Support. Easy use by clients.
No available mobile app for administrators. Limited customization for templates and importing of intake forms.
client scheduling and clinical documentation.
Free base subscription, stripe intergration, can send out invoices to my patients, i can chart and share notes with patients
not enough note templates, direct billing not linked to application, cant send my own created templates as intake forms
It solves my scheduling problem, my chartine, and management of my practice while being very seamless and easy to use
It is pretty straightforward and allows me to modify the basics to suit the needs of my business.
I cannot attach a Welcome letter of my own to my intake paper work. (I only have free version for right now.)
I have been using this ti setup patient appointments and do documentation. This has made it really easy for my company. I do wish that I wouldn't have to go back and find the dates seen when creating a bill, Once I select a patient, it would be nice to ony have the dates they "attended" as a option.
I love how the client database, billing, clinical notes, and scheduling is easy to use all in one.
The daily updates that pops up on the screen.
I'm not sure
Jamie and how the their is a free version! I am looking forward to implementing Carepatron into my business.
I'm looking forward to more product updates.
Automation from the time the patients books to when the visits occurs.
I have been trying out Carepatron for a couple of months now. So far, I am pleased with it. As a new start-up, I am so happy to have found something that is very affordable and still meets my needs.
It is meeting my needs right now. I have not come across much I don't like about it yet.
It is cost effective. I don't have to spend a lot of money an EHR.
It is impressive how many features you have access to with just the free version, especially when comparing to other ECRs. Carepatron seems to offer the full package with payment processing, scheduling/ a client booking link, text/ email appointment reminders, and telehealth for no additional fees. Calendar syncing is easy to implement and managing client schedules is intuitive and straightforward. Responses from the support team are surprisingly prompt and helpful, feeling like a personal correspondence vs. an automated help email.
There are a few downsides that cause confusion for clients and areas that could be simplified for a cleaner platform experience overall. Some of the help articles are vague or lacking in information to solve a problem. The telehealth can be inexplicably wonky at times with no apparent workaround.
Starting out as a solo practitioner my funds are limited, and Carepatron really saved the day with this client management platform. The other EHRs I looked at all cost significantly more and didn't even include half of what carepatron does without requiring additional fees. I had no idea what I was doing and carepatron was straightforward enough and affordable starting out that I could get my telehealth practice up and running in just a few weeks.
Tons of free editable templates. Access to the same free account each month that satisfies all my need for my clients. I feel like carepatron is the first medical record keeping application, that actually meets my needs! Very grateful.
It's harder to use on your cell phone for video calls with clients *but still not impossible* I still make it work. - I just have been encouraged by carepatrons customer service staff to try my new tablet, it might improve my experience of the app and I believe it.
I had a problem earlier last year and I emailed the company and they were able to resolve it almost immediately within a few months I had asked for an intake form that could be personalized and they created one as far as I'm concerned! Really appreciate them!
The organizational of templates. They offer great resources for keeping track of clients,
The cost is too much for students. Wished they had student-friendly prices.
It has helped with forms, scheduling, and keeping my task driven.