CloudTalk Reviews: 4.3/5 — Solid Choice

This is a wonderful solution for small and large companies.

Some limited features and user interface can use an upgrade to be more usable by lay persons.

Our business operated remotely and this solution allows our customers to reach us no matter where we are.

The software was easy to navigate. The call quality was clear and reliable, and it had tons of integrations and features. Customer support team was also helpful and responsive in addressing any issues we encountered.

The timezones were few times not correct.

Call recordings and tracking.

Its reallt easy to use, and it doesnt require a long period to adapt to the system.

The ring tone can be a bit anoying. But you can change it, so it really doesnt.

We use it for costumer service.

Our use case is quite straightforward, consolidating several existing external numbers into a single number using an IVR system to redirect calls depending on what option the caller selects. After looking at other platforms (all with their limitations), we came across CloudTalk and it is working really well for us so far. It was easy to create the number and set up necessary steps with the drag-and-drop editor. Support and onboarding has also been good throughout, with various calls to establish our requirements and arrange a suitable package. No issues with call quality, and the dashboard provides useful information too, e.g. call recordings, duration, etc. Overall, all positive so far and would definitely recommend CloudTalk.

We have only been using CloudTalk for a couple of months, but haven't come across anything that we particularly dislike so far.

We can now display a single number to customers (rather than several different ones) which is more customer-friendly and less confusing.

The calling system is very easy and straight forward, there is also an app that you can download on your phone where clients can call you directly without the necessity of login on laptop

Nothing to dislike, calls and SMS s are easy to make both fro laptop and phone, recording the conversation is a great tool to go back to conversation with clients

I am not quite sure, personally I have not encountered any problem since using Cloudtalk

Able to record calls and go bac to them in the future Customer service always happy to help

Unable to make outgoing calls when incoming ones on occasions

Centralised system to receive and make calls

Easy to handle and gives free use of dailer in call

All features are good nothing much yo say

Helps toll-free numbers received as getting many sales

Simplicity, easy to navigate, buttons are big with correct coloring code, has the option to see current calls and missed calls

Not sure if this is only related to the company i work in or if its cloudtalk,but we couldn't create a caller ID for my direct number, and all the calls for my department and others show in the same place and I'd rather only see calls for my department.

Allows me to initial and receive calls and adding notes after calls

CloudTalk has THE best support team I have had the experience of working with.

There is little that I can find to dislike; however, there are some features that would be useful, such as adding in another user role with limited access to reports, but still some supervisor skills, and being able to individually restrict user roles a bit more.

Their reporting has been much easier to comprehend, is capturing the data we want, and the support team is fantastic regarding troubleshooting or any other issues that may arise.

It is more beneficial for us working remotely. It allows us to communicate real-time

For me, data security and privacy may be when sharing information in a cloud-based environment.

It is now easier to call candidates using this app