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CloudTalk Reviews & Product Details
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
The most helpful tool about cloud talk is that the numbers I receive are always in tact and reachable. I always have a great time finding the right prospects.
It is a great platform and personally I like it
Cloud talk is solving my issues with finding the right number for the right company
I've tried lots of similar tools and found CloudTalk as the best. Their support team is also very responsive. They fixed my issue having no number assigned right away. Highly recommended!
I've experienced that sometimes the phone app crashes. I close and then open everytime. Maybe some bug fxies will help. I know this is being addressed by their developers and I hope I won't be seeing this problem in the future anymore.
CloudTalk saves us cost on outbound calls for our international clients. It is also very convenient to use since you can access it on your phone. Also very user-friendly!
the integration with SalesForce so you can just click on the numbers on salesforce/apollo/amplemarket or other tools and it will dial directly.
everytime I click on a phone multiple tabs open saying like "login" even if im logged...idk why
Communicating faster with leads, reaching leads and contacts as soon as possible. For cold calling works great but also for clients/followups.
The recordings of the calls are very helpful to go back to and manage it.
The quality of the sould might be not the best.
Reahing ustomers using different phone numbers.
Desktop app is super easy to use, compact and works smoothly. Love that it also enables the the sales team to send and receive SMSs. Love the automatic dialer function that enables the the outbound nr to automatically match the receiver's country prefix.
Could see the SMS history of other team members for some reason. It was distracting me. Not sure if it will be disabled in the future.
Outbound calling
Being able to call my candidates when i want !
Sometimes my number isn't working and i can't call
Grace à cloudtalk je n'ai pas à utiliser mon numéreo personnel
On of the key factors why we use cloud talk is the fact, that we don't loose any inbound call / contact even all our agents are busy, since all contact is recorded. And only if the agent called and reached the client, it will disapear from the to-do list!
With € 50.- per agent it is not the cheapest offer, but still worth the money.
that we have multiple telephone numbers from different countries (currently 4 ) under the roof of one plattform
ease of use, good quality, overall great tool to have when working from home or just anywhere
getting a German phone number was a struggle.
no need to use a mobile phone, no expenses related to it
I use the calling app, but mainly the Call history statistics. It is easier to listen/download calls, and is overall a better experience than other apps
It would be great if the app just loads without having to manually log in daily
It is helping me track the quality of the calls of my team members
Features, Hubspot integration and closeness of support.
Credit pool for calls made outside of contract.
It helps us qualify and analyze how our reps (remote) are handling sales calls. We used to lose this data, now we can use them for quality and training purposes.