CloudTalk Reviews & Product Details

The support team is highly professional and fast responding

Until now, we didn't find anything that could not be working correctly.

We established phone connexions which before has been not possible with different software

Cloud Talk is the best product for Call Center VOIP solutions. Excellent call monitoring system and dashboard, which provides all the metrics for call monitoring and integrates with all CRM Good customer support and its value for money.

Sometimes calls don't connect. The app should come with a scroll option.

With CloudTalk we are seamlessly interacting with our customers and are able to monitor calls and all the metrics related to calls. It has really helped us in enhancing our productivity.

Having the option to put offline when I am in a meeting and having the option to call directly from Salesforce contact information

When I hang up, the phone sometimes continues ringing

I can call to my client fastly when there is an issue o problem to solve, and they can contact me when I am working at home

The application is quick, easy to learn, and simple to use. As someone who has tried different applications before, Cloudtalk really does everything I need it to do!

The volume is a little low but it might just be my computer. Sometimes it's difficult / takes a while to find the countries but it is really simple and easy to use!

So far, I have not had any problems using CloudTalk, which is great! I really enjoy the option to choose from three different numbers to call customers from around the world.

One app to rule them all! You can create numbers for several countries.

Only UX and UI could be better - when I put incorrect password 1 time I had this error hanging even after successful login.

Having UK and GER phone numbers from my local country and being able to sign up for services with these numbers.

the simplicity of the app. calling, texting, having different numbers

sending a file in the app to a client or customer

easy to speak with clients and colleagues

Cloudtalk is the most straightforward online phone system we have used in our office. easy to monitor calls of the agents. easy to review the recorded calls later or download them as per a customer request.

We had some continuing issues with call stability, and we may have solved it by moving over to fiber optics. The customer service is easy to use, but if your system is down.....the response time is not super fast, alwasy.

We are an offshore office servicing clients around the world and need a local number in each country....with sms

Being able to create campaigns, and follow the analytics on specific campaigns. Also, the ability to see who is calling when they call into the office. The integrations with Intercom are great too!

Some of the paywall features were a bit of a letdown—particularly the campaigns. The import wizard is a bit janky. Some more fleshed-out integrations would be great!

The customer-facing team can track ongoing communications/conversations with the intercom integration, so we have a better overview of our accounts. It is also far more reliable than some of our previous solutions; once it's set up, it works with little maintenance.

The background features like Whispermode, recordings to allow for proper Sales coaching.

The administration is bit complicated dedicating numbers, etc. but not a central point for a product decision to me.

Coaching and unifying our Sales Team and Sales process.

it's very intuitive and keeps a log of the calls, so that you can review them later on.

the call log doesn't update immediately, so it's hard to review a call you just had.

It's very easy to keep a log of calls and remember individual clients by the tags and ratings that you can assign to each call.