Contentful Reviews: 4.3/5 — Solid Choice

The possibility to have multiple spaces, and the potential to handle multiple languages

The default contentful long text editor is very limited, it forces us too integrated some application like tinyMCE which is paid

As we have many brands, Contentful lets us have a solid backend code, so we don't have to re-code each time we want to sort out a new brand; we can handle it on Contentful, much faster and less time consiming

Completely open content modelling. Contentful allows to create our own content models and provides a UI to our non-technical colleagues to build entire pages in our website without any engineering interaction. The super-flexible validation options helps us ensure Contentful's data is always up to date. Contentful's APIs are amazing, they are fast, and they allow to do anything that can be done in the UI, from fetching data to editing content models and even visual settings of the UI. The Contentful CDN supports fetching assets with dynamic resizing, optimization, and format conversion. That has been very helpful to improve our website's performance. The permissions are very flexible and granular. The Compose app is a very good improvement over the traditional Contentful UI, which simplifies a lot the model for content editors: editors can only see top-level entries and all the structure is rendered in a flat structure in one page. The publish button shows an easy UI to publish all children components.

Contentful does not scale very well: * The UI became painfully slow, probably because of the size of our space * The contentful environments are extremely limited. We can only create copies of another environment, and after that there's no way to merge the content back. In the end, content editors don't use that feature and end up creating a lot of drafts/updated entries that never get published. * Linking to the issue above, there's no easy way to undo changes. We have to open a separate Compare popup. After undoing changes the history disappears and there's no way to go back to where you were. * Our space is full of dead and orphan entries. There is no way to identify these in the Contentful UI, so we ended up building a lot of tooling for that ourselves. * The Contentful UI is very complex for content editors (nesting in many levels, hard to publish a page and all children). They created the Compose app, which solves that problem, but it's a separate app and there's no way to enforce editors to use it so I've found it very hard to encourage people to use it, especially because everybody lands in the traditional UI after login. I think the Contentful team is making great steps towards improving these issues. An example is the Studio app, which is a much better UI for editors. However, it will be released as a paid app. It feels to me that basic features like that should not be paid extra.

* Building a website that can be managed by non-technical colleagues * Managing permissions of who can change certain types of pages * Their CDN allows hosting materials and optimize them

Quick to get going, user-friendly UI, flexible content model.

Less ideal for more serious or mid-sized startups, or plans seem tailored to a different type of business. Hard limit of 25 users is ridiculous as only option is to upgrade to enterprise which is way beyond our needs. CDN price is baked into the price, so not only are you overpaying if you want to use your own CDN, there's also no real built-in support for using your own asset library and/or CDN.

Quick and flexible CMS to easily collaborate on content.

The self-service is easily understandable and also the Schema definition. Setting it up for a small team is quick and easy, and the APIs, especially the Media APIs are very powerful.

The limitations. The 48 content types are limited across all plans except enterprise. This is a hard limiter to modular design and requires thinking ahead and designing components in a generic way for them to work. The generic approach might impact the content editors' experience negatively.

Multichannel Content Management. Since it is headless and we can access everything by API (Rest and GraphQL) we can access the data in the form we want (GraphQL) and reuse it across different channels (app and web).

I like the layers that give an easy overview of the different page sections. I like how you can use assets in more than one place.

It can be a bit tricky with sizing and specs. Also, I wish there was more variation with the placement of content and assets.

An good way to build web pages that all look consistent and on brand.

I like the fact that it's user friendly. It's easy to create the forms and connectors. Since it's cloud, its really fast and I enjoyed the experience overall.

I think some workflow automation would be useful.

Reliable form validation and submission of sensitive customer data to ordering system at backoffice.

What I like best about Contentful is that the UX is clean, and most aspects of Contentful are easy to learn and use.

What I dislike about Contentful is that due to the high volume of users, it can be slower at times, and it can also be challenging to customize certain things.

The problems I am solving with Contentful are work-related, and the benefits are great.

UI is intuitive and easy to use. My view is a great addition. Publish history and Versions are superb. The editor is good. Information architecture is cool so as content models.

Reusable components and their related functions suck. No way to conditionalize text for different versions. Single sourcing (write once, publish anywhere) is not so great. UI is a little laggy at times. Image editing needs improvement.

Content publishing Content structure In-product help Support site docs Migration of content from Confluence

being able to make landing pages that help communicate to customer

a bit complicated to start making the landing pages when starting out

creating landing pages to help address IT issues to our customers

I love that it allows you to give the right focus to the contents and that you can share it in a very practical way, it is an excellent option, besides it gives you the option to control the input of the validation of the data

is a great tool, the only thing that I find difficult to manage is that when you try to eliminate some content the page can be redirected and fail at times, but after a few minutes this improves

using this tool can give you a host of functional benefits, thus achieving a fairly efficient and practical content management.

Is a versatile and very useful tool that allows you to manage content in different ways, which helps to organize and in a more versatile way the contents, thus facilitating the management of them.

Its learning curve can be a bit complex to handle in its entirety, but with a little time and effort you can manage the tool in a very easy and practical way.

It is a very versatile and practical tool that allows you to manage in a very organized and practical way the contents all in one place, it is great to use this tool.

It is a very user-friendly method of having website content edited instantly. We have used other website CMS to edit content, all of which are not as intuitive as Contentful, so we were really glad our website developer provided us with this software for on-going changes. From updating photos to written content, Contently keeps track of everything - should you need to revert any changes, you can just pick and choose which version to return to and publish.

One of the things I dislike is that it is very complicated to figure out how to add widgets and pop-ups from other services we utilize like Constant Contact and MailChimp. Also, when setting up Google Analytics, we continue receiving error messages, but so far Google Analytics has been able to deliver a report - now I am wondering of how accurate this report has been.

The system is very easy to figure out in terms of creating content updates, so long as your website development has set it up following in a comprehensive order, like all tools, the person who initiates using the tool is also the person who sets the president of how this tool will be utilized by the rest of the team. I recommend it over other CRMs.

Contentful has provided me with excellent customization features. This has helped me in cases where I have to forward a set template to my teaching assistants to work further onto it because I set the permission and they can only edit what I want them to.

It is not easy to upload images at all, especially when it comes to adding multiple images. It is also not easy to tell when the content will actually be published or how it will appear as it is altered at times.

I have used it to manage projects for my students and TAs, and send out materials for them to further work on. This is a pretty straight forward software but also has a lot of glitches.

It loads pretty quickly and the API capabilities are also pretty good. I like that it is pretty straightforward and flexible. It is a good CMS system to use if you want to work on multiple platforms.

No feature to see the overall page structure of the page elements, so there is no way to check the structure of the content inside each row. It takes a long time to upload changes or even make copies of entire pages. Not a big fan of it.

We have used it to manage our projects and compare different work solutions. It is straightforward to use and easy to set up, through just your github or gmail account. It has also made syncing out to clients pretty easy.

It is very easy to customize and collaborate on this platform to generate creative content. Good WYSIWYG interface. I love the JSON support to back the data as well.

Very bad functionality to be able to edit and re-upload the pre-existing content. The templates are limited and it has a very basic editor. For the features provides, it's extremely expensive and buggy.

I have used to to generate training modules for new employees. It has helped us in reaching out to them by making the process easier and has made the content more interesting.

The performance of it is nice and quick and our devs like the simplicity of building out modules

As an author on the marketing side, I find the nested content structures difficult to navigate

We were on wordpress before and this is MUCH better in terms of speed and performance

the user experience is very smooth and convenient

the design of the website is somehow not user friendly

content could be edited from a single source, saving a lot of time

Easy and quick customization any tine of the day

Confusion when multiple pages are connected

Easy quick A/B test possible which ealier took so much time. Reduced dependencies on the tech team

API automation is helpful to connect it with our apps

Frequent partial outages could cause serious problems

Content management

Very easy to navigate and use. The interface is built to guide users step-by-step in regards to utilizing media.

It would be better to include multiple asset uploading instead of uploading them one by one in individual entries. It takes some time to create collateral of imagery. It would also be better if archiving an asset took the link offline altogether, or redirect to a not available image. We have issues where customers have a link saved and we are unable to remove that asset from the internet.

International distribution of marketing collateral. Sharing amongst our wider team to work more agile together.

I like it because it allows you to manage and manage a lot of content all in one place in a very dynamic way, you can manage these files in a very practical way and control your input

its navigation process is a bit complex and difficult to manage but with a little practice it is possible to manage in a more accessible way, besides that learning to manage all the files can be a little complex

It is a very practical tool because it gives you the option to manage content in a dynamic and essential way

Definitely seems like a more developer-friendly tool, and integrates well into our deployment workflow. The modular approach to content is an interesting one, and for certain types of websites it would be a killer feature.

From the editor's perspective, Contentful is maybe a bit TOO developer-friendly, as it lacks a lot of the basic features that I look for in a CMS. While it may be highly configurable, it puts the onus on me to repeatedly ask our development team to add or change things at a platform level, rather than giving me the ability to do so myself. Instead of empowering my team to do more without the intervention of the dev team, it's simply changed the nature of our requests to them.

We didn't have any CMS in place before, so having one now has made posting and editing content easier for us. The biggest benefit is that the learning curve for Contentful is pretty low, so it's pretty easy for us to onboard new members of the team.

The level of customization -- like being able to add helpful hints to tell people what kind of data goes in each field.

Using Contentful requires a different mindset and it takes some time to understand how all the pieces fit together. It's possible that some of my frustration comes from my company's instance of it -- I haven't used it in any other jobs. Many tasks feel like they should take way less effort, it's hard to get things to look nice, and it's easy to accidentally make errors. It feels like way too much clicking to achieve simple tasks. I find search less helpful than I'd like.

Being able to update the website, add new pages, and edit pages.

It was good to have a free version. We benefited massively from going SaaS and headless - having struggled with the overheads of Episerver (Optimizely DXP) that was very expensive to upgrade and maintain etc. due the PaaS hosting.

Very clunky. Almost zero support. And lacks the basic collaboration features that I expected. Pricing model is complex to the point that the reason we chose Contentful (Cheap and Easy) was no longer valid - as Contentful prices escalates quickly for multiple spaces (prod, uat) and usage. We actually moved to a more enterprise and transparent offering with Contentstack.

Multi-channel content orchestration. The output of moving to a headless CMS from Episerver (Optimizely DXP) has been massive. No upgrades and lower overheads, with faster roll-out of content and campaigns.

I like that it looks nice and modern. That's about it. Good UI. Horrible UX.

Everything else. We use both Wordpress and Contentful, but I wish I could move everything back to wordpress. You never know when things will update and when an update is pushed through it could take HOURS. Additionally, it's so complicated on the back end that only our developers are allowed to approve changes making it a NIGHTMARE to use when someone is on vacation, or out of office and you have time sensitive projects.

Nothing, I guess our site looks marginally better?