Crazy Egg Reviews & Product Details

Their survey service is easy to use. I'm looking forward to exploring their other offerings.

There is nothing I dislike. The website is easy to navigate.

Receiving feedback from our customers helps us to customize solutions moving forward.

The thing i like best about Crazy Egg is that it breaks everything down for you. Such as different maps for tablets, mobile, or desktop. It also breaks up the recordings by page and shows you a heat map and a scroll map at the same time for easy interpretation.

The scroll map is kind of confusing. It would make more sense to show how far down people scrolled like Hot Jar does 50% of your visitors made it here etc. It would be nice to have that as an option at least.

I can take a look at what people are clicking on and what they aren't. Also I can see if I need to move CTAs higher on the page so they get more clicks etc.

Simple for developers to set up and business users to use. Provides some great on page visuals that are easy to understand

For dynamic pages, it is difficult to understand the the on page visuals, because the click "area" doesn't always represent what the user is actually clicking on.

Was a good heatmap tool that allows highlighted some issues with with lake of visibility to important areas of our pages.

Heat map and customer pathing data is effective in making design and content improvements. These insights also provide actionable input for A/B testing on key landing pages. The Confetti report tells more about the site visitors, how popular a certain area is on the site and how they entered the site. It helps in tracking clicks based on the category selected or browser used. To break-down clicks density by return visitor, search terms, search engine, etc. is useful for marketing planning and media teams so they can optimize their channels and on-site content accordingly. Other similar reports like heatmaps and scrollmaps can also be used for visual analysis, while browsing the site pages.

Complex to implement and analysis from one page to another isn't continuous. Need more flexibility in exporting, storing and analysing report snapshots. The basic analytics package needs more advanced reports added to its toolset, to make it more robust for big enterprises.

To capture link clicks on home and category pages. This assisted in measuring top and bottom performing marketing banners. Those findings led to actionable optimizations, to drive customers deeper into the site towards the product pages.

Easy to use, easy to understand, clear UI and a decent tool to measure clicks and scrolls.

(1)Not a complete analytical story unless you cross reference the info with other tools. (2)They take annual payments from your account with no reminder. (3) They hide all your info if you close your account. I paid for this info. I should be able to access it.

Website page improvements, improvements to design and brand guidelines.

* Simple to set-up. * Great integration with Optimizely, which is a common tool combination for testing.

* Hard to get at a usable extract of click information for a page for deep analysis. * File sizes were huge for download and sharing. * Seemed like they had a few scattered feature offerings, but none that were deeply robust and a differentiator.

We were trying to gather more analytics on how our users were interacting with marketing landing pages. Specifically we wanted to look at heat maps to see where the fold was for most users and which components they were clicking and interacting with.

Heatmaps, live recordings of incoming traffic

The trial they offer is designed to prey on customers who don't cancel the subscriptions. Firstly they show you in big bold letters the monthly payment you will be paying after your trial ends and in small letters down below they say this is billed annually. They don't notify you when your trial is about to end and when you try to cancel your trial preemptively they also end your trial, hoping that you forget later. And then you're immediately put on the annual plan

Heatmaps and session replays, which other tools also provide.

Not much as it doesn't work effectively.

Doesn't work and extremely poor system and customer service.

None really.

Nothing. I signed up for this service for one year at the recommendation of my web developer. We used it for 1 month, but it did not provide information that was overly valuable in our case.

When I tried to cancel the service and receive a refund, they refused and their policies protect them from having to refund you.

Heatmaps. No benefits realised

This company changed the admin of my account without any notification or verification to me yet continued to bill me for the service. I've incurred around $700 worth of charges for a subscription not under my name, which I haven't used.

They will update your account information without any notification or verification and continue to charge you.

Was trying to get an idea of how our users were looking at our content.