Guesty Reviews: 4.5/5 — Highly Rated

I love the convenience of having all our properties easily accessible and update our listings. The Price Optimizer is my favorite feature to use, I can adjust pricing and discounts with ease. Everything you need is right at your fingertips, from guest relations to pricing to marketing. I work a lot with Dani, she has been super supportive and was able to answer any questions that I have had. I use Guesty everyday, from booking reservations all the way to accounting. I highly recommend them.

I don't have any dislikes. I love everything.

Guesty is solving my day to day incoming reservations, my accounting for our income to our owners income, keeping track of damage waiver claims, marketing, pricing with the marketing tools, and so much more.

- Calendar Availability - Owner Management / Statements - Tasks & Check In Automation

- Channel Management (Guesty vs. in channel) - User Management

Automated Payments & Check In Processes

Guesty has been a great system for our daily needs. The updates have all been very helpful and have made a great product even better. The analytics features offer amazing and useful real-time information. The multi-calendar is so easy and simple to use, and responding to all guests with automated messages and saved replies are so helpful, even the inbox layout is very user friendly. The GCS team has been outstanding and has become an intergral part of our team, Stephen has been a great resource. Carmen is hands down the BEST respresentative. She is always quick to respond to us and always includes any relevent teams or people into our conversation to ensure whatever we need is addressed quickly. Carmen provides great feedback and she is always ready with ideas and suggestions to improve our business and Guesty experience. Carmen is friendly, knowledgeable and fun, speaking with her in often the highlight of my day.

We would like to see more options and features available in Canada.

Guesty is great for making changes and updates across multiple channels, sending automated messages and replies, and managing our day-to-day operations.

Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager Taylor Murphy is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.

I cannot think of anything I dislike. They are so helpful and easy to work with. anytime I have an issue I just meet with my account manager Taylor and we take care of the issue.

Guesty is my one stop shop to managing vacation rentals. This software efficiently handles the day to day operations of guest management, property management, accounting, lock integrations, distribution, collection of funds, and honestly so much more. I couldnt do it without them.

Comprehensive features, easy to understand and use.

There are occasional minor software bugs.

One dashboard for my staff to manage all aspects of the business.

First and foremost, the intuitive and user-friendly interface of Guesty makes it a joy to use. Navigating through the platform is a seamless experience, and the design is incredibly well-thought-out. It has streamlined my daily tasks, allowing me to manage bookings and listings with unparalleled ease. One of the standout features for me is the robust integration with third-party booking sites. Connecting my listings to various platforms has never been more straightforward. This has not only expanded my property's reach but has also saved me valuable time that I can now invest in enhancing the overall guest experience. The automation capabilities of Guesty are nothing short of impressive. From communication with guests to managing cleaning schedules, the system's automation tools have significantly improved my operational efficiency. This has translated into smoother workflows and, ultimately, happier guests. Customer support is another area where Guesty excels. Whenever I've had questions or needed assistance, their support team has been prompt, knowledgeable, and genuinely helpful. It's reassuring to know that I have reliable support whenever I need it. In conclusion, Guesty has proven to be an invaluable asset to my vacation rental business. Its user-friendly interface, seamless third-party integrations, powerful automation features, and excellent customer support make it a standout property management system. I highly recommend Guesty to fellow hosts and property managers looking to optimize their operations.

First, the pricing structure can be a bit complex and may not cater well to hosts with smaller-scale operations. It would be beneficial to have a more straightforward pricing model. Additionally, while the platform is generally user-friendly, there is a learning curve involved, especially for those new to property management systems. Some more comprehensive onboarding resources or tutorials could help users navigate the system more efficiently. Though the automation features are robust, I've encountered occasional glitches that disrupt the seamless workflow. Improved stability in this regard would enhance the overall experience.

I've been using Guesty for my property management needs, and I must say, their recent interface update has been a game-changer. The platform's new design is incredibly user-friendly, making it a joy to navigate and manage my listings. The updated interface is not only aesthetically pleasing but also intuitively organized. Navigating through tasks, from managing bookings to accessing analytics, feels more seamless than ever. The thoughtful redesign has significantly improved the overall user experience. I appreciate that Guesty has actively listened to user feedback and implemented changes that enhance functionality. The updated interface reflects a commitment to continuous improvement and ensuring that hosts can easily harness the platform's full potential.

Easy to use. Great for direct bookings. Incredible integrations with 3rd party products. Love the universal Inbox. Great add-ons available.

Originallh the time it was going to take to go live. I wanted to move fatser but Guesty made us do it the right way! I'm so glad they did.

We do quite a bit of direct marekting and Guesty give us a solid solution to handle all Direct Bookings.

Guesty is so easy to use the customer service is amazing! Taylor is so helpful and a pleasure to work with!

Nothing that I can think of! This platform is so easy and efficient to use!

Guesty is helping me to communicate over multiple listings in a timely manner and creating and easy overview of all my reservations!

There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time, it is robust enough to pull complex reports when we need them. Most of all, we cannot say enough about the PEOPLE who work at Guesty. Carmen Corio, our Customer Success Manager leaves no stone unturned to resolve any issues, no matter how complex. She is also our go-to source on industry trends and new developments to look out for. We couldn't be happier.

Guesty is not the cheapest platform. However, we are well aware that you get what you pay for!

Guesty is a one-stop shop helping us stay on top of the complexities of running a vacation rental management business.

-New features and improvements added constantly -Great Accounting Features -Helped me scale up without having to hire more employees -Truly a one-stop shop

-Every concern I have ever had is always addressed with a new feature or update to resolve my problem.

I was a one-woman show with about 15 properties when I started with Guesty. They allowed me to scale up my business by saving me time on accounting issues, owner statements, pricing strategy, and everything in between. I now have 38 properties just over 18 months later. My assistant and I are able to handle all the day-to-day of our business, guest communication, and owner relations because of Guesty. They are consistently adding new features and partnerships that continue to make them the best in the industry. There is truly no comparison between other PMS software and Guesty. Most potential clients hesitate due to their cost, but Guesty is worth every penny.

Guesty is such an excellent property management software to use! There are endless features, and my rep, Taylor, is always there to help me with questions. I never have to wait long if a problem arises and I need guidance; she is always there for my team and me! I cannot recommend Guesty enough for property managers! Keep it up, Guesty!

I would like for a bit more features to be available on the accounting/ reporting aspect of Guesty. However, Guesty is constantly asking for feedback and making improvements to the software! I appreciate the amount that they listen to feedback!

Managing my vacation rental bookings! Without it, it would be very difficult to stay organized and not accidentally double-book a guest. It is also great for guest communications and insights on our business performance.

The team at guesty are incredible people. They help us with any issues as soon as they can. Working with guesty as made my life incredibly easy. I can simultaneously manage prices/calendars for all my platforms/listings. Reducing chances of inconsistency. We have been more successful in the short-term rental business after getting the help we needed from guesty.

Nothing to dislike, to be honest. Everything is going great

Guesty helps me see the full image of where my listings stand with bookings, revenue and reviews. I can interact with all my guests from one platform, which is highly beneficial, and the chance of missing a message or inquiry is extremely low.

The best thing about Guesty is the amount of time they save within a working day, keeping everything in one tab, helping us to manage our teams and automate the guest experience whilst keeping it personal. In addition, the personalised support from Hazel via email and weekly meetings is super helpful, always kind and very patient. With my understanding of Guesty being 0 a few months ago, i now feel incredibly comfortable in the tool and know there's a great support network to reach out to should i need it.

Dislike is the wrong word. I look forward to seeing more features and certain capabilities however, these are usually already in motion anyway.

Guesty saves me time, helps me manage guest experience and keeps us all happy

Guesty has improved our distribution, connectivity, and efficiency in immeasurable ways. We're delighted with the SAAS product.

Guesty has addressed nearly every area of need by engaging in our business, listening to our feedback, and evolving their product. The software is best-in-class, but its people like Kiersten Warner (our Guesty account manager) who have proven to be the difference between good and exceptionally great.

Cloud-based, app-supported property management system, connectivity, distribution, channel management, third-party integrations, CRM, reporting, trust accounting, owner portal, internet booking engine.

Open architecture, features, and usability. There isn't a problem they don't have a solution for. Our CSMs have been top-notch. Knowledgeable, professional, and willing to go the extra mile to help us with integration, knowledge transfer, and general support.

The native owner portal is limited and so are the internal (back office) communication capabilities.

We chose Guesty because of the feature set, intuitive user interface, and open architecture. We use the product to support and operate 75%+ of our day-to-day business.

Guesty is a great platform to consolidate multiple properties and listings into one user-friendly reservation system. THe Tech support and customer support is what sets them apart from the others.

Guesty is continuing to evolve and grow as a platform. Sometimes there are features not yet developed within Guesty. Again, Tech support to the rescue, they are quick to get critical feedback to their development team for future updates.

From a visually appealing interface to the Advanced Analytics and Revenue Management tools, it helps support my property management in full scale.

Our account manager, Joshua Spencer is the best! We've grown to 50 listings over the past couple of years and Guesty has scaled with us. We've added the accounting module and analytics module since we started. There are cheaper STR PMSs out there, but you get what you pay for!

If you don't have enough listings to have an account manager, the help desk sucks. We tried the 24/7/365 help desk support as well and that just didn't feel ready for prime time at the time we tried it.

Guesty helps us run our STR business, particularly the front end of the business as far as the customer acquisition and lifecycle. We like to automate our processes and use Guesty for as much automation as possible.

The advanced analytics function is amazing. So much data at your finger tips, from revenue, RevPAR to guest feedback and reviews, all in one place, that can easily be extracted and shared with your team to support decisive actions

Nothing, everything is exactly what we need to run our business. If we do have an issue, which is rare, the support is second to none

Understanding our daily, weekly, monthly, yearly KPIs and what leavers to pull if we see a short fall in any of them

What I like best about Guesty is the user interface and how user-friendly the software is. It is straightforward to train my team members on this software. Compared to other property management software I have used, this is hands down the most user-friendly and contains the most features.

The major downside with Guesty is still the lack of phone or real-time support. We get an assigned staff member to help us with onboarding and ongoing operations, but sometimes you may have an issue that you need immediate help with. However, tech support responds fast enough via email most times. I hope they will add phone support in the future. Also, price-wise, they are on the high end of the spectrum.

Guesty is solving the problems of integrating with other software like priceLabs, rentals united and so forth. Also, it does a great job of capturing past guest data.

Guesty integrates with most booking platforms such as Airbnb, Vrbo, and BDC. It helps you organize and manage your properties under one platform. 1. Integrated messaging system for all booking platforms 2. Accounting software 3. Analytics 4. Direct booking capabilities 5. Team Coordination 6. Automated messaging and tasks 7. All in on calendar view 8. Listing creation which links to all booking platform 9. Has a personal Owners portal

There is no perfect system ever created. Using Guesty helped us with a lot of tasks that would be needed to run our business.

Tracking of our financial accounts, guest reservations (past & present), guest information database, and direct booking capabilities. Using their software helps us track our earnings, provide financial reports to our partners and build our guest database for direct bookings.

Guestys availability and speedy response

Nothing, Guesty has been awesome! Very useful

Guest communication

Guesty keeps our company afloat. We manage about 100 condos on the beach for short-term rentals, and Guesty keeps everything together. So many different reports can be run with any filter, resulting in millions of different reports right at our fingertips. Our investors LOVE the owner's portal; they can make, change and cancel their reservations, see the current calendar for their properties and see past statements. Guesty's customer service is phenomenal; any time I use the Guesty Help Center, they respond within 24 hours and always with an answer.

Don't dislike anything per se - but new product features are super helpful! Some things could *really* make Guesty PERFECT.

Guesty Help Center always helps when in need, and always within 24 hours. Extremely helpful and beneficial!

I loved being able to manually switch and move rooms like a puzzle.

The downside would be having to manually check in the guests and not giving the guest the option to check in/out themselves.

It is solving the need for a hotel management program that is fast and updated in real time.

Unification of multiple platforms as well as automation that makes my life easier

Currently it is the cost as well as the lack of an investor portal

Guesty is in my opinion the best pms on the market today

The software is so easy to use and the customer support is amazing

There is nothing that we have found to dislike about this product

accounting, messsaging, calander management

Me gusta mucho la interfaz que tiene, sinceramente se nota que le pusieron mucho esfuerzo en este sentido

Creo queno hay nada malo para decir de esta plataforma

Antiguamente tenía que usar varios software distintos y ahora mismo con Guesty me alcanza para cubrir todas estas necesidades

I have been working with Guesy for a while now. I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. We appreciate our relationship with Guesty and hope they continue in the right direction.

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors.

The design of the software is quite intuitive, easy to use and comprehensive. I particularly appreciate the Automatic Messages which save us a lot of time, the smartphone application which allows the teams in the field to do their work well and the Yield management to manage my pricing very easily! The calendar and the Inbox are also very complete and make it very easy to update the information of each reservation.

Guesty is great at integrating multiple online platforms. The inbox, multi-calendar and marketing features are super useful and easy to read when managing multiple properties. The automated procedures (messaging, pricing, etc.) , customizable tools, and shareable calendars are great features as well.

Still working out the kinks at integrating Homeaway, but getting there.

Customer Support, Automatic Messages, tracking among multiple users and combining multiple sites into one nice platform.

Lots of things! Remarkable automation capabilities, making property management a breeze. The reporting and analytics tools empower me as a host to make data-driven decisions, and seamless integrations with third-party services provide flexibility and customization. Lastly, the unified inbox is awesome!

Customer support. Their support can be a bit unresponsive at times. When you need an issue to be addressed ASAP, they usually cannot fix the problem right away. They also have limited customizations wherein my specific customization do not fully meet my needs.

I'd say guest communication. Apart from the fact that they have unified inbox, they also do automated messages, pre-stay information, and post-stay follow-ups

Manage all calendars and amenities and more in one platform.

The downside is the no communication directly with support and no phone numbers to direct contact. Sometimes we need direct comunication not only thru tickets.

Integrating booking.com and more applications are effortless integration between platforms, managing prices, and more.