Guesty Reviews: 4.5/5 — Highly Rated

I love the convenience of having all our properties easily accessible and update our listings. The Price Optimizer is my favorite feature to use, I can adjust pricing and discounts with ease. Everything you need is right at your fingertips, from guest relations to pricing to marketing. I work a lot with Dani, she has been super supportive and was able to answer any questions that I have had. I use Guesty everyday, from booking reservations all the way to accounting. I highly recommend them.

I don't have any dislikes. I love everything.

Guesty is solving my day to day incoming reservations, my accounting for our income to our owners income, keeping track of damage waiver claims, marketing, pricing with the marketing tools, and so much more.

- Calendar Availability - Owner Management / Statements - Tasks & Check In Automation

- Channel Management (Guesty vs. in channel) - User Management

Automated Payments & Check In Processes

Guesty has been a great system for our daily needs. The updates have all been very helpful and have made a great product even better. The analytics features offer amazing and useful real-time information. The multi-calendar is so easy and simple to use, and responding to all guests with automated messages and saved replies are so helpful, even the inbox layout is very user friendly. The GCS team has been outstanding and has become an intergral part of our team, Stephen has been a great resource. Carmen is hands down the BEST respresentative. She is always quick to respond to us and always includes any relevent teams or people into our conversation to ensure whatever we need is addressed quickly. Carmen provides great feedback and she is always ready with ideas and suggestions to improve our business and Guesty experience. Carmen is friendly, knowledgeable and fun, speaking with her in often the highlight of my day.

We would like to see more options and features available in Canada.

Guesty is great for making changes and updates across multiple channels, sending automated messages and replies, and managing our day-to-day operations.

Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager Taylor Murphy is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.

I cannot think of anything I dislike. They are so helpful and easy to work with. anytime I have an issue I just meet with my account manager Taylor and we take care of the issue.

Guesty is my one stop shop to managing vacation rentals. This software efficiently handles the day to day operations of guest management, property management, accounting, lock integrations, distribution, collection of funds, and honestly so much more. I couldnt do it without them.

Comprehensive features, easy to understand and use.

There are occasional minor software bugs.

One dashboard for my staff to manage all aspects of the business.

First and foremost, the intuitive and user-friendly interface of Guesty makes it a joy to use. Navigating through the platform is a seamless experience, and the design is incredibly well-thought-out. It has streamlined my daily tasks, allowing me to manage bookings and listings with unparalleled ease. One of the standout features for me is the robust integration with third-party booking sites. Connecting my listings to various platforms has never been more straightforward. This has not only expanded my property's reach but has also saved me valuable time that I can now invest in enhancing the overall guest experience. The automation capabilities of Guesty are nothing short of impressive. From communication with guests to managing cleaning schedules, the system's automation tools have significantly improved my operational efficiency. This has translated into smoother workflows and, ultimately, happier guests. Customer support is another area where Guesty excels. Whenever I've had questions or needed assistance, their support team has been prompt, knowledgeable, and genuinely helpful. It's reassuring to know that I have reliable support whenever I need it. In conclusion, Guesty has proven to be an invaluable asset to my vacation rental business. Its user-friendly interface, seamless third-party integrations, powerful automation features, and excellent customer support make it a standout property management system. I highly recommend Guesty to fellow hosts and property managers looking to optimize their operations.

First, the pricing structure can be a bit complex and may not cater well to hosts with smaller-scale operations. It would be beneficial to have a more straightforward pricing model. Additionally, while the platform is generally user-friendly, there is a learning curve involved, especially for those new to property management systems. Some more comprehensive onboarding resources or tutorials could help users navigate the system more efficiently. Though the automation features are robust, I've encountered occasional glitches that disrupt the seamless workflow. Improved stability in this regard would enhance the overall experience.

I've been using Guesty for my property management needs, and I must say, their recent interface update has been a game-changer. The platform's new design is incredibly user-friendly, making it a joy to navigate and manage my listings. The updated interface is not only aesthetically pleasing but also intuitively organized. Navigating through tasks, from managing bookings to accessing analytics, feels more seamless than ever. The thoughtful redesign has significantly improved the overall user experience. I appreciate that Guesty has actively listened to user feedback and implemented changes that enhance functionality. The updated interface reflects a commitment to continuous improvement and ensuring that hosts can easily harness the platform's full potential.

Easy to use. Great for direct bookings. Incredible integrations with 3rd party products. Love the universal Inbox. Great add-ons available.

Originallh the time it was going to take to go live. I wanted to move fatser but Guesty made us do it the right way! I'm so glad they did.

We do quite a bit of direct marekting and Guesty give us a solid solution to handle all Direct Bookings.

Guesty is so easy to use the customer service is amazing! Taylor is so helpful and a pleasure to work with!

Nothing that I can think of! This platform is so easy and efficient to use!

Guesty is helping me to communicate over multiple listings in a timely manner and creating and easy overview of all my reservations!

There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time, it is robust enough to pull complex reports when we need them. Most of all, we cannot say enough about the PEOPLE who work at Guesty. Carmen Corio, our Customer Success Manager leaves no stone unturned to resolve any issues, no matter how complex. She is also our go-to source on industry trends and new developments to look out for. We couldn't be happier.

Guesty is not the cheapest platform. However, we are well aware that you get what you pay for!

Guesty is a one-stop shop helping us stay on top of the complexities of running a vacation rental management business.

-New features and improvements added constantly -Great Accounting Features -Helped me scale up without having to hire more employees -Truly a one-stop shop

-Every concern I have ever had is always addressed with a new feature or update to resolve my problem.

I was a one-woman show with about 15 properties when I started with Guesty. They allowed me to scale up my business by saving me time on accounting issues, owner statements, pricing strategy, and everything in between. I now have 38 properties just over 18 months later. My assistant and I are able to handle all the day-to-day of our business, guest communication, and owner relations because of Guesty. They are consistently adding new features and partnerships that continue to make them the best in the industry. There is truly no comparison between other PMS software and Guesty. Most potential clients hesitate due to their cost, but Guesty is worth every penny.