Ironclad Reviews: 4.5/5 — Highly Rated

Keeps things in cronological order which is important to me. Eliminates many of the tasks I need to get a contract signed.

In some cases documents are sent out then need to be cancelled and resent. If there was a seperate column or if cancelled workflows were a different color, that would help.

i'm disorganized myself, so it helps me stay on track of workflows.

The user interface and UX design are top-notch. It has made the user adoption journey as easy as possible which has made all the difference in identifying immediate impact on the business. The flexibility, the templates, the playbooks, the ease of interface and the metrics tracking are all excellent.

There is no user-admin role, only a full administrator role. This means that any employee with the credentials to on- and off-board users can also access workflow designer and the entire contract library. We are rolling this tool out on an enterprise basis and typically for enterprise tools we contract to a third party to handle setting up the SSO and platform onboarding. However, that is too much of a security risk without a limited administrator role that only handles people and can't access the substance of what is on the platform. I am sure this will be solved in the future, but for now, having to manually onboard users has slowed our rollout.

We are automating contracting, driving more transactions to our company paper, and making the coordination across the legal department, the sales department, and the sourcing department more seamless. We are also standardizing risk tolerance and creating self-service playbooks that are improving velocity in our BAU transactions and helping to drive growth.

Ease of Use, Customer Service, General Functionality - very user-friendly. The product team and development teams are highly responsive and listen to their customer's needs. I've never met someone that I don't like who works for Ironclad! Automatic email notifications on process step completion and preprogrammed approval steps are key tools; Activity Feed is a key internal negotiation tool. New Clause Library Playbook feature is a great way to allow our business teams a degree of independence before needing legal feedback.

Workflow address gets filtered to spam which causes our counterparties to sometimes miss communications, and it is currently not possible to insert formatted/bulleted text or tables into the template draft intake, it must be done manually after launch. No date notification settings on active workflows (due dates, etc). Some of the search functionality could be improved.

Ironclad has solved a number of productivity and communication challenges by providing a consistent platform with full transparency and has allowed us scalability of the process along the way. Our process time for agreements, from draft to full execution, has been reduced drastically in the last two years. Additionally, it has provided us with clear data to review and report on regarding contract processes, which has allowed us to make informed and productive process decisions. It has allowed our legal team to have overall visibility and manage risk appropriately while allowing our business to move fast and unimpeded.

I have been using Ironclad for a little over a year now, and I must say it has exceeded my expectations in every way. It has streamlined the automation of our contract processes, making them more efficient and reliable. Implementing Ironclad was a breeze, thanks to its user-friendly interface and comprehensive support. The customer support team has consistently impressed me with their quick responses and assistance, addressing any questions or concerns promptly. Not only does Ironclad make my job easier, but it has also garnered praise from our business owners for its ease of use. It's a game-changer for our contract management needs.

While Ironclad is a robust legal contract management system, there are some features I feel are missing , although I understand that no system is 100% perfect. For example, the turn tracking feature, and the limitations of only showing Internal v. Counterparty, I wish Internal would be expanded to be able to select which internal department the contract is currently with. This is not a deal breaker, but it would make pulling metrics for contracts a little easier for me. Overall, while Ironclad has its strengths, there's always room for improvement to better suit our specific needs.

Ironclad has been a game-changer for our organization, effectively solving several problems we used to face. It has seamlessly automated our contract workflow, making the process more efficient and reliable. What's even more impressive is that it has consolidated all our contracts into one centralized platform, eliminating the chaos of scattered contracts in various inboxes. Ironclad has become our one source of truth for contract management, simplifying collaboration, ensuring transparency, and enhancing our overall productivity.

Ironclad helps automate the creation of order forms and approvals between stakeholders

Sometimes the it's difficult to make changes to order forms

It helps me as a sales rep streamline the cotnract process to help close deals faster

What I like most about Ironclad is the ease of use and simple design. Creating workflows is very simple and fast and managing ironclad contract is simple and fast.

One thing that I would love that Ironclad improve is their views - I would love to be able to add a Kanban board for ease of use with sales teams and quick glances.

Ironclad is solving for our company the issue of version contral and centralized place for all contracts. It helps us with one shop stop for our sales and allows legal to focus on the important stuff while enabling automations.

The easy of use and the possibility to collobarte in involve the correct person of my organization in any legal process.

There is literally nothing I dislike about Ironclad.

Contract management

Ironclad links to our internal operating system which allows for a seamless transfer of vital information, which can then be edited and sent to the necessary parties. Beyond this, is the ability to easily find completed agreements, even if they are from years ago.

I think the information taken from our source system could provide more options to auto-fill information, but this is negligible, to be honest. The vital info seems to all be added and what is left, may not exist within our system and need to be added manually.

We are able to locate documents from previous years easily. Before this, we often had to hunt these down and look through emails of former employees for context.

It is very easy to use. User friendly and you won't get lost inside the system. I also like that Ironclad shows the history of all actions being done in the workflow.

Nothing much! Maybe just a trivial item which is the size of the signature - I hope it can be automatically adjusted.

Ironclad automated the online signing in the company and it acts as a very effective database of all of our contracts. The repository functionality comes in handy if I need to revisit a contract.

Ironclad has made their implementation processes user friendly, and where we did get stuck, we were able to lean on its skilled customer experience team to help us find a solution. Ironclad is a dynamic tool that puts a lot of power in its customers' hands to build its workflows the way that works for each customer. I've been pleased with all of the features and functionalities it has to offer.

I haven't found too many dislikes or downsides, other than a very specific issue with a particular API integration we are trying to implement and some errors that I frequently get when trying to use the Preview tool in workflows that utilize Tables.

Ironclad is streamlining our contract life cycle management and ensuring we are using consistent terms across our team. It's also reducing the number of errors/mistakes we'd see in contracts when they were built manually.

Ironclad makes it really easy for us to create, send and get agreements signed when we need processes to move quickly and efficeintly. Compared to other providers like this, it's my favorite!

From my experience so far, I havent had a lot of issues I can reference, but I think that the user interface could be a little bit more friendly and the stages / dashboard could be easier to use.

It solves our process for getting agreements signed by our customers and doing so in a quick and efficient manner! My whole team uses this and it so easy to setup / train on so everybody is efficient!

very simple layout, easy to configure the contracts. easy to go back and make edits when needed. dashboard gives a clear view of what's out there. the reminder button is an easy way to re engage delayed signatures. each step of the process is clearly documented (created, assigned, out for signature, signed etc)

not able to assign multiple people to receive the contract, can only assign it to one email address, cannot CC. this can get tricky when contract review is needed by multiple people

we need to get signed price agreements before upgrading customers, ironclad makes it easy to draft these and get them quickly sent out for signature. from my understanding on the customer side, it is a clear and easy process

1. Saves hours of time 2. Incredibly easy integration to salesforce 3. Makes contracts so easy a kid could do it 4. Everything is stored in one place for easy reference 5. My legal team loves it

I really like everything about the product. I've never seen an alternative. I can't say enough good things

Automates sales contracts, NDAs, vendor agreements, customizations and more. It ties it all back to salesforce for ease of use by the sales team. Everyone loves it

The quick and user-friendly process to ensure the needed agreement docs are securely and quickly provided to users.

It would be helpful to include the user signature portion in one email with the IC document to reduce delays or user confusion.

Creates an efficient one-stop document delivery option to ensure consistency in communicating with users.

It makes it easy to keep track of everything in a single consolidated dashboard. Keeping track of everything in email was impossible.

Sometimes the downtime completely halts our sales process

Moving through our CLM process at a much higher rate of speed

The busines suser expereince. For a platform like Ironclad, that will most likely be implimented company wide, usability ranks high for me. I cannot train every person individually, and Ironclad allows a self explanitory expereince.

There are some nuanced areas of the platform that I don't love. I'd like for there to be a completly separate sandboz expereince, currnetly it is integrated with the production area. I would like to see from insights and reports; but I will say these have come a long way in the 5 years I have used Ironclad. I would like intake meta data to be gathered on thirdparty paper, similar to how it can be gathered of fully executed contracts via smart import. I could go one, but these "dislikes" are some what nitpicky.

Automation in workflow assignment. I can custom build out different workflows to be approved by various other orgs across the business (HR, IT, Security, Finace, Accounting).

Ironclad has helped make legal project and contract management so much easier, and I've been able to customize it for my team.

There are little things that I need to work around, like fixing the documents in the signature packet etc.

It automates the entire contract process and puts a lot more power in the Sales team's hands.

We love that Ironclad allows us to put our agreements on tracks that allow for the majority engagements to sail through the redlining/signing process, while also allowing for us to easily pivot off the tracks if an agreement needs more customization than normal.

Getting our team up to speed with how to use the tool has been a challenge, so any easily digestible resources you have to help build engagement and acceptance of the tool would be greatly appreciated!

Ironclad immediately solved the slow process of getting quick MNDAs out the door and signed so our sales team can focus more on delivering quality demos rather than immediately slowing the deal velocity to a crawl.

I have been impressed with the continual updates to their system that enhance user experience. Their support staff are quick to respond, even sending personalized loom videos to show solutions to your specific issue.

As an administrator of our IC, I think they could do better on their reporting options, but I have seen substantial updates in this area as well.

Ironclad allows us to capture all the data, personalizing it to your specific needs. With use of forms, we are able to automate more of our process without loosing the personal interaction with a client/vendor.

How easy it is to get something very complicated done in a fraction of the time and that users actually enjoy

It's such a robust product that there are almost too many functionalities for some users

Ironclad is handling many different types of contracts for us across many different operation companies around the globe. It has provided us standardization and visiblity into an area (contracts) where previously there was none.

Ironclad has enabled the processes that Legal has established to get us out of the way of Sales. Because of its integration with SFDC and CPQ, there was very little change management to implement Ironclad, and once we did, the benefits to our AEs heavily outweighed any tradeoffs that Sales had to make to use Ironclad to generate Order Forms. Because of how easy Ironclad is to use on the Legal side, we've been able to automate a lot of simple, high-volume work and free up the time for commercial counsel to prioritize high-value, high complexity, higher risk deals.

Some of the limitations of the repository make for more manual work in reporting (what I want is for the tool to read my mind).

Problems solved: getting Legal out of the way of 80% of Sales deals, speeding the time it takes for Sales to close deals. Benefits: faster speed to deal, cemented the positive relationshp between Legal and Sales (we are on the same side, rather than adversaries)

Ironclad is the most customizable option for out-of-the-box contract management systems. I love working with the Ironclad team - they take product feedback seriously and help find creative solutions for issues our users may be experiencing. They are great at communicating and treat their customers very well! Additionally, the Ironclad Community is the place to be! It has allowed me to connect with some of the brightest minds in legal ops, which has been an invaluable experience.

The improvement that would make the most difference for my team would be the ability to re-capture the fields in the form when a contract is uploaded to a workflow. Currently, if you download, make changes to a contract, and then re-upload to Ironclad, you have to manually edit the form fields for them to be correct.

We now have one central location to create, track, and store our contract documents. Prior to Ironclad, we were working out of several different systems that did not talk to each other. Our contract creation and negotiation process is now much faster, and it has eliminated a lot of human error. We also have the ability to pull metrics that we previously could not track in an efficient manner.

Ironclad is an all-in-one contract management system that has allowed us to enable our business department users to engage in more self-service, increasing their accessibility to their department's contract workflows and contracts, while freeing up bandwidth for Legal to focus on more substantive work. The Ironclad team has consistently been helpful, responsive, warm, and friendly, making for a positive user experience. The Dashboard is visually appealing and easy to navigate.

About 8 months out, a few of our users are experiencing error messages from time to time when submitting contract workflow requests, which does delay the contract process.

Ironclad is helping us solve accessibility issues for business departments, which frees up time for Legal to focus on more substantive work rather than searching for a specific contract for a department user or looking up where a workflow is currently at and updating the department user. In Ironclad, the department user can access their department's contracts and can look up a workflow to see what stage a contract is at. This provides instant accessibility to the department user, rather than their having to wait for Legal to respond to their email for these questions. At the same time, it frees up Legal from time-consuming busy work and allows Legal to focus on more substantive issues.

We've found Ironclad to be a constructive partner in our automation journey. Its design principles (notably: not requiring counterparties to log into Ironclad in order to participate in auditable workflows; agnostic on e-signature integration) are shared by some other platforms, but those platforms tend not to have the same thoughtful UX.

Like many vendors, Ironclad goes a little too hard on the capabilities of its AI-based solutions. These aren't reliable, but then anyone with any experience in the world of legaltech would probably expect that! Ironclad is also a relatively mature/ late-stage business - if you're interested to work with a very agile vendor to shape a product which is custom to your use-case, you might find Ironclad a little institutional for your tastes.

Scalable contract automation, white-label to Salesforce; metadata-level analysis of volume contracting workflows (i.e. we can see where changes are made across our contract universe); light playbook integration; process visibility.

When it works, it works seamlessly. Its brilliant to report out of and it is extremely adaptive/contains enough workarounds in order to repurpose to other needs.

Formatting is not great, especially in PactSafe. Actually, Pactsafe is pretty bad in that regard. Also, the legacy data fields are pretty annoying. Would LOVE a way to clean those out.

Pretty much everything. We have transitioned out interal sales process, external purchasing, confidentiality agreements, employee documentation, you name it, into ironclad.

Ironclad workflows are easy and intuitive to build and their customer service is the best. Addiitonally, Ironclad takes product improvement feedback seriously and we often see our feedback result in product enhancements.

It's easy to accidentally create duplicate property names with slight differences which causes confusion when running reports. It would be helpful when uploading a record or creating a workflow to get notified of similar property names so you can avoid creating duplicates.

Ironclad centralizes our contract templates, it creates contract history logs for each record and it stores our signed contracts in one searchable repository.

Extemely simple to implement and use solution that becomes incredibly powerful in the hands of the right super-user. At a 50-person org, you are probably saving at least one headcount -- either in legal or wherever team has the heaviest legal throughput. This headcount savings is exponential with growth, especially when considering person-hours and efficiencies.

Pricing framework still feels a bit off.

Ironclad allows me to automate the following: - legal workflow decision-making (e.g., take legal out of the process except when absolutely necessary) - sales process (with fallback and drop dead position and conditional provisioning that empowers sales teams to move fast and without mistakes) - speed of counterparty review and feedback - reporting to further optimize / efficiencies in provisions in legal agreements - replace Salesforce in many aspects

Support! From Implementation to general questions, they have been great at making sure it is running exactly like we want!

Ironclad is so versatile, sometimes I get lost in all the options. Their support team is always there to help when I need it!

All of our contracts are now in one place. From start to finish we launch the contracting process and store all contracts in Ironclad. It makes it easy for the whole team to search and find what they are looking for.

Visibility into processes and cross-departmental collaboration in the negotiation process.

Data management can be heavy - more tools to manage and cleanse data would be great. Template management is non-existent.

Managing our contracting process.

The documents and workflows will save your team so much time in administrative tasks, while at the same time removing the likelihood of errors for the documents housed within Ironclad. The e-sign integration is excellent. The audit trail is extremely helpful.

Some of the settings are not intuitively located, but once you learn you are golden. The main issue with Ironclad is that compared to some of its competitors, its document editor is a 2/10. The document editor works for our needs given you can download the document, locally edit, and then reupload, but competitors do not require this, so building a more robust editor would be desirable.

The product serves to create, execute, and house legal documents.