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Unclaimed: Are you working at LegalZoom?
LegalZoom Reviews: 3.8/5 — Good for the Price
LegalZoom is a U.S.-based online legal services platform offering LLC and corporation formation, legal document automation, attorney consultations via a law-firm subsidiary and attorney network, ongoing subscription legal plans, trademark/copyright filings, estate planning, and compliance tools. LegalZoom operates a web-based SaaS platform, supports filings in all 50 U.S. states, provides an AI/MCP toolset and partner APIs, and offers paid and add-on services such as registered agent, EIN filing, operating agreements, eSign, and financial tools.
| Company | LegalZoom.com, Inc. |
|---|---|
| Year founded | 2001 |
| Company size | 1000+ employees |
| Headquarters | Mountain View, California, U.S. |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Freelancer
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | Chat, Knowledge Base, Phone Support |
| Training | Documentation, Videos |
| Languages | English |
LegalZoom Pros and Cons
- Strong brand awareness & trust; millions of customers served
- Wide service range including formation, trademarks, wills, trusts, compliance tools
- Access to attorneys via in-house firm and attorney network for document review and consultations
- 100% Accurate Filing Guarantee for vendor-caused filing errors
- Subscription models for ongoing legal needs with templates and eSign
- Higher total cost relative to some competitors when add-ons and renewals are included
- Complex pricing with many upsells; Basic excludes key items and auto-renewals can be overlooked
- Processing times vary and Basic plan can be slow (standard processing may take up to 30 business days)
- Primarily U.S.-focused and English-first; limited global support for non-U.S. founders
- Limited public transparency on technical stack and a full list of third-party integrations
Compare LegalZoom with other popular tools in the same category.
Very easy to use and it guides you through every step to insure that documents are filled out correctly
Not something I would use for legal services that are very in depth or involved
Great prebuilt online forms that auto populate the areas needed. It guides you through every detail and forms are legally binding.
I liked the best the way the website is set up and it’s easy to navigate. I like how you can chat with them to get help.
I don’t dislike LegalZoom at all. It’s great
That getting a business started through LegalZoom is easy and they do the legwork for you.
It is convenient and straight forward. Prices are clear and up front as well. It really simplified my needs when I didn't know where to start.
I can't say that I disliked anything in what I have used them with so far.
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I love the ability to edit the form to each persons need or contractual basis
n/a There is nothing I disliked about this service
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Very easy and smooth process to do many business and legal documents. Has nice web interface to access your documents later.
They can be pricey when you start stacking many services, some that are pretty unnecessary. They use scare tactics to get you to purchase additional services that you can find for free or cheaper, but it's just faster to use LegalZoom at that moment.
Created an LLC. Was able to get my business set up quickly, and move on to the many other tasks necessary to run a business.
Easy and inexpensive. It is good if you want to keep costs down.
It is not an actual lawyer. So - you have to be sure that you are interpreting correctly. If you have a larger project - you need a real lawyer.
Incorporation. The benefit is that this is USUALLY not a big deal - and can be done inexpensively with such a service.
It takes a bunch of the guesswork out of starting a business. They offer everything that you might need to start your company and get it filed. There are step-by-step instructions to get you started if you are a novice.
Some of the options can be a little confusing. There are also many different things that Legal Zoom is going to try and upsell you on. You may think that you have to use what they are offering if you are not careful.
It allowed me to create my LLC, file the information with the state, and provide all of the paperwork I needed to get started. Their advocacy program saves so much time and aggrivation.
Fairly inexpensive and quick service for the most part. Nothing great about it, but it met our needs.
Nothing really jumps out as a major issue, but the interface looks like it hasn't been updated in 15 years.
Filing the required legal documents to incorporate my business and acting as our registered agent.
Printable/fillable forms that work very well. The "help" explanations are also very helpful for those not familiar with the legal system, though it troubles me a bit because it could be construed (in some circumstances) to be akin to legal advice.
That you have to pay for the forms that are otherwise typically available at no charge through the judiciary website. I also worry with sites like this that it creates false hope and expectations for people when they read something online and the judicial system does't function as described or intended- a common theme in courts across the country. I know there are disclaimers and such, but having a video to really emphasize that courts have particular rules and practices and such would make the point more clear for those who aren't familiar with the functioning (or dysfunction!) of the legal system
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I liked that they have good hours available for contacting a customer service specialist. And they are all based in the U.S. and are friendly
I didn't like that the dashboard doesn't have the paper documents they sent me - what kind of platform doesn't upload to the cloud?! To make matters worse, when you sign up to receive specials from their partners you are inundated and flooded with calls, emails persistently.
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Nice hold music (we've listened to it a lot), some service reps seemed genuinely apologetic for the awful service they were forced to give us
Everything else! They were dishonest about phone calls they said they'd made, each person we speak to contradicts the last. They're clearly trying to squeeze more and more money out of us. We've spent over $1500 with them since last June just trying to dissolve one company, this is still not complete.
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