LivePerson Reviews & Product Details

The solution of e-bot7 was easy to implement (it only took us a few days) and the console is very intuitive thanks to the simple yet helpful features. We quickly realized that this is of great value for both our customers and agents.

We've only been on board for a few months and haven't encountered any problems yet. All good so far!

With e-bot7 we can offer 24/7 service for our customers. Although we have only been with e-bot7 for a short time, we already see a tendency for our customer base to grow and for existing customers to stay with us.

We do really like e-bot7's AI solution. The cooperation with e-bot7 ran smoothly througout the whole journey - from the definition of the use cases to the go-live of the chatbot. The support from e-bot7 is first class. Due to the cooperation with other customers from our industry, e-bot7 already had a certain expertise and was able to define promising use cases. Furthermore, the product itself is very easy to use for us, we do not need any technical understanding. We never thought that the chatbot could handle such a high ticket volume, to the benefit of our customers and us agents.

We would love to see more performance insights in the analytics section, e.g. if the performance of the chatbot was improved after changes were made in the contextual dialog, since we are trying out a lot regarding the dialogs. E-bot7 is working on this though.

Primarily, handling large ticket volumes. AI has now become a crucial part of our customer service.

Customer support, something that is really great at e-bot7: Support whenever needed, fast replies and meetings scheduled according to our availability! Some more points that we appreciate a lot: -Onboarding process: great and easy. -User experience: smooth and insightful environment, also for non-tech people. -Integrations: wide range of possibilities, works greatly with any internal system that we have.

Not every language that we would like the solution to cover is available yet, this can be improved. However, e-bot7 says they are working on covering further languages soon. Also, we expected quicker results, but e-bot7 was really helpful with that by looking into our specific use cases.

First and foremost, we are reducing the number of contact moments from our CS agents, providing our customers quick answers 24/7.

There are many things worth mentioning: -Console is straightforward and absolutely understandable for Customer Service Agents (no technical knowledge required). -Chatbot learns by itself (no manual effort required). -Great support from e-bot7 whenever needed (e.g., in case of technical issues).

We have experienced an issue with the chatbot sending out inappropriate answers in the very beginning, although the confidence level was set to a high level - but the technical issue has been fixed by e-bot7 instantly.

Our recent survey has shown that our customers demand digital solutions as well as self-service options for customer service. We are glad that we came across the solution of e-bot7 as the Net Promoter Score increased significantly (24/7 service, zero waiting time, etc.).

-Very intuitive and easy to understand console. -Solution works perfectly with our customer service platform. -Available in different languages (great benefit for our multinational customers). -Chatbot learns automatically and does not need to be trained manually by our agents. All in all, very efficient solution that greatly reduces the workload of our human agents!

-Service was interrupted sometimes in the beginning so the console was not available, but fixed by e-bot7 instantly.

-Great increase in efficiency as a great amount of requests can be handled simultaneously. -Improved agent experience due to intuitive console as well as focus on more complex requests. -Improved customer customer experience due to instant support.

How is it possible that an AI solution is so simple and intuitive? Go check out e-bot7 and convince yourself! Our agents love working with the solution, it is so easy to handle, and the solution is used by the majority of our customers.

Process of exporting conversational data was faulty. Other than that, we did not experience other issues so far.

Our customers are now able to receive virtual support instantly, and whenever they want. Most of the marketplace customer requests are repetitive so our agents do not have to repeat answers over and over again; instead, they can concentrate on more complex tasks.

AI behind the platform of e-bot7 is powerful. Platform is quite intuitive and therefore quick to understand and easy to operate. Besides, use cases are very successful on our end so far and the support we receive from the e-bot7 team is great as they do really care and strive to lift our customer service to the next level.

There is nothing to point out here. We are happy with the solution so far, since our use cases turned out to be successful.

e-bot7's AI lifts our customer service to the next level by solving repetitive requests and, therewith, freeing up our agents' time to focus on the most complex requests.

With e-bot7 we offer our customers a further way to communicate with us. The tool is easy to handle for the agents and it was really simple to implement it on our homepage. The reporting shows many details and we learn a lot about our clients. The team of e-bot7 is very friendly, answers fast on our questions and has creative solutions and new ideas. We like, that they show us new usecases and services proactive.

We have a regularly call with our customer manager, where we talk about our painpoints or ideas. They always find a way to solve or manage them. And that in a really short time. So there is nothing we dislike.

The chatbot is integrated on our homepage and helps the customers 24/7 with their concerns. During the business times we have also some agents who answer when the bot doesn't know further. It helps us to reduce the number of calls and promotes our selfservice-offers.

e-bot7's solution exceeds our expectations. We do especially like the dashboard that provides insights on analytics, as well as the dialogue editor which is extremely easy to handle. In general, the AI is very simple and powerful. Absolutely recommend!

There is not really anything to mention. Some smaller issues have been solved by e-bot7 straight away. We were with a different vendor before; e-bot7 stands out.

Through automation, the solution eases our customer service agents' workload. Customers get instant support or are directed to the right place. Both customers and agents highly appreciate the solution.

The possibility it gives us to manage simple and repetitive customer requests. Very good and friendly support. Easy to customize the look and feel.

The contextual dialog interface is tedious when creating or editing. Problems with alerts for new messages not showing up or not long enough depending on the browser.

Manage simple and repetitive customer requests. Accompany customers through their purchasing process by asking them questions about their situation and needs and sending them a link to the corresponding product.