Mercury Reviews: 4.6/5 — Highly Rated

Very easy to use and issue credit cards on

Managing spend is not simple to use and still requires tools like Quickbooks outside of Mercury

Mercury is our bank and is great to use.

Fast, affordable, and intuitive. Virtual cards.

No immediate transfer between business accounts.

Virtual cards, wire transfers with no fees and multiple checking accounts for the business if needed.

Great experience so far with the service

Cutting more than 60% of available credit even after depositing money over 60k

Operations banking and credit

The UX of Mercury is fantastic. It's super easy to find everything I need to.

Support is sometimes not as responsive as I would like. Their treasury rates are not super competitive.

Business checking

I love the easy of use with setting up and executing transactions with Mercury. It's really easy to set up sub-accounts for multiple business divisions, and there's an awesome way to consolidate receipts.

You can feel the growing pains of this young company. There's no way to dispute transactions online (or over the phone!) with their IO credit card product. Also, the cards for some reason all printed wrong. Our company name is "5GRV Production" and they only print "GRV Production" for some reason. Looks like they never programmed them to accept numbers in a company name?

Mercury is solving the issues of sub par business bank accounts

Sending money, getting money, or reviewing transactions is easy. Most of my operations revolve around those three

The fees when exchanging currencies. I feel they are too high.

We opened our account through stripe's atlas. We are now physically present in the USA, but as a foreign founders startup, it was really helpful

The app and website are modern, and the interface is easy to use. I love their payment feature that generates a unique account number for every customer of yours.

Unfortunately Mercury does not pay any interest. Further, their transaction export is limited to just CSV. I hope they add other formats in the future.

Mercury is a great banking account overall for any small and medium-sized organization.

It was easy to set up an account with Mercury and is easy to set up additional accounts.

Mercury makes it really hard to track and view incoming transfers. We have had so many problems with this and its caused huge issues with our clients. Mercury never seems to want to help us solve the issues much.

Needing a digital bank account and not being able to travel to the US to open one.

It's an easy to use solution for simple banking operations.

The response times for support requests are not that fast. It doesn't offer a comprehensive cash management solution like Brex.

Having a US bank account without any restrictions. Also using mercury bank accounts for tax purposes is a good idea.

It was relatively easy to get set up and started.

1. Poorly thought out transition to new payment provider. They canceled physical debit cards prior to distributing new ones, canceled virtual cards and replaced the numbers, forcing us to change payment setup with every vendor. 2. Virtually no customer support. We have an international wire that was sent nearly two weeks ago to us. Our client had it traced and it has been received by Mercury. Emails from customer support indicate that there is an issue, they hope that our funds will be deposited eventually, someday. They have become completely unreliable as a way to receive funds from clients and pay vendors - kind of what a bank is expected to do... Update: they provided me with a provisional credit while the issues with inbound wire transfers get sorted out. I still have serious concerns about their reliability, so I can't recommend them, but it is only fair to acknowledge their efforts to deal with their wire transfer issue.

To be honest, Mercury is causing more problems than it is solving. After Mercury issued new debit card numbers, I still have at least 30 vendors left that I need to update payment info for, but it doesn't really matter because I can't get access to wire payments from my clients and I can't talk to anyone to find out what the issue is, so I can't pay the vendors anyway.

The webite is good. Kudos to the developers for keeping good UX in the front of their minds when designing and deploying. But that's where my pros end for Mercury. The services they offer are no different than literally any other bank around. And the one thing I really need them to do, which is process deposits in a timely fashion, is absolutely terrible. And they just don't really care, based on my conversations with their customer service (when I was finally able to reach someone)

Wait times for deposits are impossibly slow. We're talking at least 7 business days, or 10 days in normal parlance. And these aren't weird deposits, either. These are regular and recurring payments made by my clients. I'm going to have to look for another bank. The wait times are also getting worse. Customer service does not help.

The problems that Mercury purports to solve, mainly easy-to-use business banking, are simply not addressed. I feel that there are better options out there, so how exactly is Mercury contributing to the startup world by offering an inferior financial product?

Easy to create multiple accounts, multiple cards, and online-centric feel.

Terrible communication, and they're not proactive about solving problems. We had a glitch which resulted in our account being deactivated. Did they immediately notify us by email, text and phone call? Did they immediately start working on resolving the issue? No. They waited until we noticed after transactions started failing, then they delayed helping us until we verified the account, then they took a break for the weekend and didn't log in again until Monday. Only after we were able to get the case escalated to their Compliance team through an internal connection did they start working with the other bank to start fixing the issue. Was there anything preventing them from working with the other bank the instant that the account was deactivated? None that they expressed to me. Even after all this, they seem to think that the problem was that the account was closed temporarily. While that is a problem, it's not as big of a problem as their lack of communication and initiative. Also, it's not compatible with Zelle.

Fast setup, fast access to accounts, and easy ways to invoice and pay via ACH.