( 49 )
Unclaimed: Are you working at Rackspace Technology?
Rackspace Technology Reviews: 3.8/5 — Good for the Price
Rackspace Technology is a global provider of cloud infrastructure and managed services, offering managed cloud, hybrid & multicloud infrastructure, object and block storage, application modernization, security & compliance, cloud migration, professional services, and enterprise support under its "Fanatical Experience®" model. Rackspace supports public, private, and hybrid deployments, an OpenStack-based public cloud, Rackspace Spot auction compute, and an ecosystem of multicloud integrations.
| Company | Rackspace Technology, Inc. |
|---|---|
| Year founded | 1998 |
| Company size | 1000+ employees |
| Headquarters | San Antonio, Texas, USA |
| Capabilities |
AI
API
CLI
OSS
|
|---|---|
| Segment |
Enterprise
|
| Ease of use |
Advanced
|
| Deployment | Cloud / SaaS / Web-Based, On-Premise Linux, On-Premise Windows |
| Support | 24/7 (Live rep), Knowledge Base |
| Training | Documentation |
| Languages | English |
Rackspace Technology Pros and Cons
- Transparent pricing for storage (includes egress and API calls)
- Strong enterprise focus with mature global support (Fanatical Experience)
- Multicloud, hybrid and private cloud options via OpenStack Flex and partners
- Rich API surface and automation with extensive developer documentation
- Ability to use spot/auction compute (Rackspace Spot) for cost savings
- Scheduled snapshots / automatic file backups missing in some platforms (OpenStack Flex)
- Database-as-a-Service not universally supported; may require self-managed databases
- Many managed services require custom pricing (contact sales), increasing budgeting complexity
- Newer platforms (OpenStack Flex) have a steeper learning curve and some limitations vs legacy
Compare Rackspace Technology with other popular tools in the same category.
I use rackspace primarily for my branded business email mailbox. I like that I can manage my incoming and outgoing mail by configuring other email clients so I can use a single platform to manage all mail instead of having to use 2 separate platforms for personal vs business mail. I get a higher response rate and get taken more seriously not that my email address is branded
I wish I could add profile image from my mailboxes within the rackspace but configuring it with a separate emai client does the trick.
Professional e-mail management
Rackspace delivers excellent email service to its end users
Rackspace has been easy for all parts of the business
Email and ease of use
Rackspace email interface is very similar to Ms Outlook. It allows for file structure, and search capabilities.
There really is nothing to dislike about this product. There have been no Tech issues requiring support.
Rackspace allows for large volumes of email to be received and stored for easy access later.
We have tried a number of cloud services before hearing about Rackspace. Honestly, after trying their and using their private cloud service, we're sold. I could go on and on about how much we like the service but I'll outline the most important points for us. Rackspace's cloud is very reliable and flexible. You can get stuff done very quickly without infrastructure constraints. Next, they have wonderful team of experts. They helped us design our environment and they also maintain it for us. Whenever there's a problem or we need to help with something, they're a great support (and fast!). During our time with the service, we have never experienced an outage. They even made a plan for our needs so we do not pay more for something we don't need. And so on.
As I wrote in the part with positives, we love this service so there's nothing we dislike, really.
We needed to create complex workloads using VMware technology and self-service portals. We were looking for a 100% reliability and help with setting the service up which we found with Rackspace. Benefits are really in everything as I wrote in the positives.
It is so easy to use and allows you to have the dedicated hosting
I haven't come across anything that I dislike as of this moment
Database management tool has been extremely helpful and made databases fun again.
The Rackspace Managed Cloud platform allowed us to eliminate dedicated hardware servers and start using a robust, flexible platform for our (and our client's) web services delivery needs. We can almost instantly spin up the configuration we need, easily change configurations as needed, and never be paying for more "servers" than we need.
To date we have had no issues with the service, its availability, its performance, or its features. If there is something we can't do on Rackspace's cloud platform we have not found it yet.
Instead of buying dedicated servers and putting them in a colo space, Rackspace's Managed Cloud has given us the flexibility and online tools we need to access the server infrastructure we require just in time. They offer cloud servers in a huge variety of configurations, support all operating systems, include CDN services with their Cloud Files service, and in general have made our lives that much easier. Cost savings are clearly realized by creating just the right amount or server horsepower we need, and not overbuying. Configurations can easily be changed (increased or decreased) so if we need more resources for a particular event, they are quickly brought online. When the event is over, we can easily roll back to where we were.
Rackspace are known for their fanatical support, and we found no exception to this rule. Their employees were friendly, helpful, and fast.
The only downside of Rackspace Managed Cloud is the price, but you are getting a managed service from them. If you don't need managed services, then don't get a managed cloud :).
We wanted reliable and solid hosting for our servers and storage in a secure environment. Rackspace provides solid uptime and network connectivity and we don't have any concerns about their security, unlike previous hosts we've been with.
We have been using Rackspace since about 5 years now and we are very pleased with its services. We used PowerVPS in the past, but then we got a lot of issues. We moved to Rackspace and since then we do not get mush security issues. Rackspace Managed Cloud, lets us manage the servers and its services very easily. We have the admin power of rebooting the servers and fixing the issues as they arrive. It provides the secure ports and SSH panel to manage any activity on the server. Support team is really helpful and available when we need them!
Sometime we need a little more consultancy when it comes to manage the bandwidth and limits of users. Rackspace team provides the details and the recommendations to improve the servers time to time but it can be improved.
We host the business websites and want to keep the websites with no downtime. We need to make sure the sites are secure and accessible to users all the time! We have seen great benefits form Rackspace as our sites are always accessible to users and we do not have much security concerns.
On a number of occasions I've spoken with Rackspace support. All of my issues have been resolved in a number of minutes whilst on the phone to one of the systems administrators. It's a real nice experience to be able to run complex, infrastructure-intensive integration tests on Rackspace with barely a hitch.
... in all honesty, not much. I am struggling to think of any issues I've had which I could describe as me having a dislike for. Everything I have asked of Rackspace Managed Cloud has met my expectations and requirements.
We are interested in undertaking large scale, continuous integration testing of various NoSQL database solutions in order to validate our middleware software solution. Being able to replicate highly concurrent, active environments across a cluster of machines is critical to us further validating our product. We use JClouds to undertake all of the Rackspace services orchestration then Chef to undertake software provisioning. We've realized that with some carefully crafted code we can utilize the power and flexibility of Rackspace to satisfy our business and software requirements.
Easy to setup as well as administer.
Nothing yet.
Not provided
Everything. Interface, support staff, service, updates... Just rocks! Their support is the best in the industry. Their servers are blazing fast. They update their platform constantly. Did I mention how amazing their support is? 99.99% uptime. I can't say enough great things about Rackspace
Resizing a cloud server can tend to hang for an hour once in a while. Not an issue and only dislike I can think of. These guys are amazing.
Not provided
Rackspace Technology excels in user-friendly interfaces, making it straightforward to manage infrastructure and navigate various cloud platforms. The intuitive design streamlines tasks, saving time and effort in daily operations. Implementing Rackspace Technology has been remarkably smooth. The onboarding process is well-guided, and their support team ensures a hassle-free transition. This ease of implementation allows me to quickly integrate their services into my workflow. I rely on Rackspace Technology daily, and its consistent performance is noteworthy. Whether it's managing infrastructure or optimizing cloud environments, the reliability of their services makes them a go-to solution for regular use. One of the standout features is the exceptional customer support provided by Rackspace Technology. The team's expertise and responsiveness have been crucial in resolving issues promptly. Integrating Rackspace Technology into my existing systems has been seamless. Their compatibility with different platforms and services simplifies the integration process,
One downside is the cost, which may be relatively higher compared to some competitors.
Rackspace Technology's load-balancing capabilities have been instrumental. By distributing incoming traffic across multiple servers, I have eliminated the risk of any single server being overwhelmed during peak times. This has not only improved website performance but also enhanced its overall reliability.
Its good place to keep your important files and documents because it saves a lot of space in your laptop
Uploading need to be enhanced, you should try another way of uploading documents and files as it takes so much time
Uploading buisness document and files to save space
I often use rackspace managed cloud to upload buisness document and files and also uses it to share it with other users
It takes too much time to upload documents and data, there must be another way of uploading documents and retrieving them
Uploading of buisness document drawing and files
Very easy to use, and setup. Customer service is always available and very helpful.
We have been completely satisfied with every aspect of this product. So far we don't have any complaints.
Our employees can use exchange with several devices. Our spam has significantly gone down.
Elastic Load Balancing and flexible On-Demand Instances
Need improvement in Content Delivery Network offering
We had a very varying user base it went up extremely high during events and when there were no event it was extremely low, the flexible On-Demand Instances helped
I used Rackspace with my previous organization. We used rackspace to manage our Linux based websites for our customers. It is really easy to manage the files and the data on the rackspace managed cloud. Rackspace provides the interface to organize the files and permissions and using rackspace account interface, one can easily install and update new scripts (like LAMP based tools etc.). With the managed cloud service, rackspace support is also available to help out all the time and there is no issue managing the server and services. I would also say, that rackspace is very secure and does not let hackers attack into the server easily.
The only thing that they can provide a good training to manage services via SSH. As I am not string on linux so sometime running commands is not easy for me. But the webs interface helped me really well.
In my previous organization, we used rackspace to help out the customers with their online websites and online file storage. Rackspace has helped us meeting the objective and we were able to satisfy our customers with their online cloud storage needs.
It is a service focused on support and simplicity. You don't have to deal with the complexity the competitors can offer. You can move to a single cloud server and scale when your website go viral. Keep paying affordable bills until you really need more resources.
Maybe a better documentation could be great, but don't worry about it because the support is awesome. It's not the first time I receive a call just to hear about my needs and improve the service. They really care about your problems and experience, not your money.
We are using Rackspace Managed Cloud services to solve scalability problems without having any expert in our team. The managed service "is" our scalability expert (for any kind of web applications). We are also moving to CDN in order to deliver a better experience to our customers.
The managed cloud has just enough features to test, deploy and maintain development, uat/stage and production servers/environments reliable and fast via web or using API and cloud tools. It is much easier to manage your cloud because you are not puzzled by hundreds of thousands of menus and other tools you might never use. The support team in managed cloud is awesome, they always responded quickly and provided the exact expected answers and help!
Managed cloud to Public cloud firewall and networking setup could be hard to understand for non-technical people, it is also complicated to manage those rules. API sometimes returns errors without a clear reason, so you have to re-do the last step (and kill semi-provisioned machines, etc). This is probably a client-side issue, but this is also one of the things I didn't like. RackSpace doesn't pay much attention to open-source tools and libraries (like 'fog', for example), most of them do not support all the features, or are not working at all. When you have a cloud, you expect to provision it using automated tools/scripts, and open-source tools are very useful here.
I design, install, provision, support and improve infrastructures for various clients, including e-commerce, blogging, and forums platforms.
The flexibility to have enterprise tools available but without the need for FTE's to support them. The help desk rocks.
Nothing I feel needs to be improved from what I use.
Not provided
I've used rackspace cloud servers for a year or so now just for one off projects with great success. Simple, fast, and quite pleasant in dealing with their support. A few months ago I had a client have his site go viral. I spun up 4 web servers, a load balancer, and used a mysql cloud database to power the sites. It handled the load quickly and easily (over 250k visitors in 24 hours). Best part: after the site stopped being viral I took down the extra servers. Total cost: $25.
We had some issues with their 1st gen cloud servers not being able to resize. We contacted their online chat support and they were able to help me out in a few minutes. I'd also like to see some sort of realtime "here is my bill so far". They bill monthly but you don't know exactly how much you will get billed till that day.
Not provided
The thing that i likes the most about it that it is ideal for heavy and unpredictable traffic and it works as pay as you go scalability. This helps us to connect to public clouds, private clouds for an individual application. It delivers unbiased guidance on best-fit managed cloud solutions to organizations around the globe.We can get full support of the world’s leading cloud platforms, which saves the pain and complexity of doing it ourself.
The thing which i dislike, in our win/loss research is the cost associated with the infrastructure.Elastic IP set still not available on Rackspace. No default firewall provided as is provided by AWS. Depending on the size of your cloud server, there are different bandwidth ports speeds
It offers offer an essential differentiator. It empowers with an idea to get the business up and running quickly with minimal up-front costs.It offers a platform for delivering new services and accelerating our time-to-market.
I like the email platform. Easy to manage mail.
It is hard to find what you are searching for in the email.
Managing emails of employees
Uptime is great, support actually wants to help you and they've put an easy-to-use front-end on the cloud services.
Bandwidth prices get costly fast. If you're running a server for hosting websites that receive decent traffic, you will likely want to use a dedicated box.
Website, email asset and API hosting.
When we were RackSpace users we had a lot of questions about certain setup processes so we spent a lot of time working with the support team. I can say they've got one of the top support teams in any software. They're all super knowledgeable and every single issue or question we've had has been resolved. On top of their support team I really trusted them when it came to reliability and stability. We never experienced downtime and never ran into bug issues. The documentation is also spot on, we were able to easily navigate the documentation and find exactly what they need. It's super clear even for a beginner. Overall we enjoyed our experience with the company.
There's not much I really disliked about them. In the end the pricing was a little high for us and we ended up not using the cloud enough to get our money's worth. Other than that I do wish they had more options for automated backups. Really overall though you can go wrong with RackSpace. The price tag is on the higher end but what you get from their awesome support team and reliability makes it worth it.
We just needed a cloud storage solution that was incredibly easy to setup and reliable. We got just that with Rackspace. They're servers are all rock solid.
The customer service, either via phone, online chat, or the ticketing system, is so fast and helpful. Very knowledgeable people on staff.
We have had some issues where out cloud environments have been compromised.
Being able to move very quickly in turning up new servers is key. Not having to staff to support the machines internally has been a cost savings.
Rackspace managed cloud makes it easy to setup and provision servers without requiring expertise in system administration.
There is a limit to what Rackspace can do, it's not a replacement for a good Dev Ops person.
We have used Rackspace for a SaaS product to power our API.
Rackspace is an email hosting platform which is what we need, and their back end tool is easy to use.
Their spam/scam protection is very poor, as well as their search funcitonalities and organization.
Rackspace does provide us with a platform to host our company emails which is really what we needed. It also allows us to manage our employees' accounts easily.
Very reliable. Good Support. Price is right.
Seems designed for larger companies with a IT staff. The level of knowledge they expect from customers makes them not a great match for us we need a company that can speak to experienced but relatively less technical people in a way we can understand. I find communications are fragmented. However our uptime is 100%and response to what we ask about has been good. Their contracting communications very difficult.
Reliable. Responsive.
Easy to archives the documents and handy for sharing within the group. This also facilitates the access the data remotely.
Offline data access becomes difficult. If data is made offline then more the data storing space is occupied.
Sharing the information became very easy. It helps in maintaining the effective communication.
