Salesforce Platform Reviews: 4.5/5 — Highly Rated

From a UI, it's easy to use. As an Admin, nothing is as advertised from Trailblazer.

When support is contacted, a variance of answers can be received depending on who is engaged. Nothing is consistant or as expected in help articles. It's a very frustrating product to stand up with little assistance from Salesforce.

Establishing a system of record

Salesforce is used by a lot of companies and has is the largest player in the market, we chose Salesforce due to its better reporting functions, compared with its competition

Salesforce is outdated, it is not user-friendly, and the UI/UX is not intuitive; they are not updating their website properly and are lacking in innovation. Making changes on this platform is archaic.

Salesforce is our main ticketing platform, we use it to handle incoming inquiries from our members, we also use it to create dashboards and reports, though it does not allow us to create a chatbot.

Its beneficial to be able to create tasks for your leads and define flows of the life cycle. You can add additional functionality easily, such as a map of the current customer, past customers, etc to find current customers near targets. There are additional modules that your able to purchase.

Its extremely slow, requires way to much work to just fill out contacts and opportunities. For example, creating a contact under a opportunity requires you to create it, save, then save it again to the lead instead of adding the lead directly to the opportunity. There is no automation of marketing opportunities, for instance with hubspot you can define automatic flows to follow up on leads if you don't get a email response.

To some degree, we are working to add more functionality to make it easier to manage our pipelines, but its limited unless you increase the modules. It is more or less, not a complete platform that can provide a 360 degree view of your potential customers and their whole lifecycle end to end. The most important benefit is it provides lead protection, which is critical. Also having integration with tools such as Revenue Inbox are useful.

Reporting and tracking is very helpful, charts are nice

Difficult to navigate, not user friendly

Employee cases

I like the aesthetics of Salesforce lightning; it's much more pleasing to the eye and less 'robotic' looking than Console View is. I also like some of the additional functionality that is included with Lightning that is not available with Console View. (For example, the action link to resend an e-mail in the click of a button is great; it's much better than having to manually forward the entire e-mail as you have to in Console View.)

Despite the name of the program being called 'Salesforce Lightning', it definitely does not run Lightning Fast. In fact, it is very, very slow. When you work in a call center, it is very important that the software you are using works at the same pace you do so you don't have to place customers on hold unnecessarily and increase the length of your calls. Additionally, it is very annoying that it asks for permission for you to leave the current page when you perform Administrative functions. Even though Console View lacks some of the functionality that Lightning does, I prefer using Console View since it is more efficient and better fits my needs.

Specialists at my job who are in training can often find Console View confusing since the information can look 'robotic', but Lightning is more approachable and new hires tend to respond much better to it than they do Console View. The additional functionality that it provides also helps specialists on their calls when they need to perform simple functions that used to take more time to do.

Clean sleek look. Reports are easier to build and look better,

Usability was compromised with the new look. New interface appears great but functionality is not like it used to be. Specifically, viewing activities and events is a nightmare in Salesforce lighting... It used to be quick and easy to find the events (just scroll down) and easy to get a glimpse at all past activities... Now you can only see a couple which is uninformative. If one was to examine the activities you want to see a lot and not have to open a new page..

Basic CRM needs of a business as part of our sales needs

It’s nice to have more within one salesforce tab

It’s sometimes difficult to toggle between items within lightning. I honestly prefer classic view

Salesforce lightning helping some members of my team be more efficient, leading to some time savings

It helps to automate a lot of daily tasks thus freeing up time for other activities

It is expensive and continues to make us more dependent on Salesforce as a service

Automate daily tasks and events that were previously very tedious for our sales team

I do like that the lightning experience allows you to process data more quickly.

The new lightning interface has proven to be challenging for things as simple as running reports to customizing your view. It is difficult to navigate and doesn’t flow nearly as seamlessly as Classic. The screen layout can look chaotic at times compared to the simplicity we enjoyed before. It’s proving to be especially difficult for my colleagues who aren’t as technologically savvy to make the transition to lightning.

Thankfully we are still able to use lightning for all things a CRM system should provide. We are still able to keep data organized, monitor activity and sales trends, and point out areas for improvement in less time than we could before using Salesforce.

It looks nicer, more modern, and has a few new useful bits.

The amount of clicks, scrolls, and navigation it takes to complete our process is costing my productivity. I am beyond frustrated as my production requires extreme efficiency.

NONE

It's reputation, standards, and community of support.

Too many features that I feel lost in how to proceed with my sale engagements.

The problems are that I feel lost in the features. Therefore I feel less confident in clicking and proceed with my sale engagements. The benefits are its size, standards, and support community

I don't like anything about SalesForce. If I had the option, I would quit using it altogether. Alas, I do not because my employer uses it exclusively for CRM.

Everything. Literally, EVERYTHING. It's slow, unresponsive, a pain in the rear to use. Every action requires several extra clicks compared to other CRM solutions. There are not enough words in the English for me to convey my disdain for this awful platform. It's like they spent so much time trying to make the interface look pretty that they completely forgot how to make it functional underneath all that polish. It seems to rely HEAVILY on JavaScript, which tends to make actions very slow to complete. If the whole thing was rewritten in clean HTML5, it might pass as "usable"; but as of now, it's just not there.

The only upside to SalesForce versus the separate solutions we were using before is a complete integration of email, phone, and live chat (I work in customer service).

We moved to lightning from the classic service cloud view because it was supposed to be faster, but it is not. It's nice that it's faster and easier to navigate than salesforce classic, I'll give it that much.

The load times can be too long and it feels like it slows my work down compared to the normal service cloud view.

It's faster to navigate than salesforce classic, so it saves time. It makes our work more efficient.

Nothing at all. It’s very slow and clumsy

Slow, hangs a lot, not at all fluid, very bas

Customer support tickets

The UI is slightly more modern compared to Salesforce classic. Other than that there really isn't a whole lot to look forward to in lightning.

Slower than classic, more poorly designed than classic, and overall a major downgrade from classic.

Using SF Lightning as our CRM. No real benefits so I personally use classic.

maybe the picture of the bear on the loading page

absolutely everything about this. there was no need to change the original SF

Consulting and staffing

I really don’t like this product. It gives me problems when I’m trying to upload aerial maps.

As I said before the aerial maps portion is not very reliable.

Data input

That they are at least working on fixing all of the bugs and problems with Lightning and that they are still supporting Classic.

Lightning has all these dead ends and things you can't do.

Manage sales and customers.

Web based approach. Integrated with Pardot.

Ability to efficiently log and edit prospects, opportunities is very difficult. Very frustrating to use this product.

We are trying to drive sales adoption and downstream account-based marketing. But it is very difficult

If you have a huge budget and dedicated customization software team, SF can literally do anything for you.

The price, the long contract lengths, the time it takes to really get up and running, etc.

We, like 99% of companies, just wanted a simple CRM

It is a large volume of information in one place.

Everything else. Nothing about it is intuitive, it's glitchy as hell, at the app sucks.

It's the management system for staples as a company.

It also works with my Apple Watch so I don't have to pull my phone out to log into SF.

Does not remember locations even after enabling the remember location setting.

Secure login to Salesforce.