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Salesforce Platform Reviews & Product Details
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Extensibility and the level of customization available to build robust and scalable applications.
Licensing and features are not always clear.
Engaging our customers and building strong relationships.
Give us one place for all of our customer data and allows us to report and execute.
All of the cool stuff costs a bit of Mind money
Tracking SLA's . Executing on work orders. Tracking assets.
I've been using Salesforce platform for several years now. I have been a self learning admin and developer/consultant. I always love the simplicity of using point and click tools and be able to customize the platform according to business needs. With the new features and tools it's amazing to see how Salesforce platform can be leveraged to provide best customer service and drive business growth.
Salesforce licenses can be expensive, particularly for small companies and startups. Licensing fees, add-on costs can add up quickly to customers budget and do not justify the return on investment.
Salesforce platform tools are helping reducing time taken to do monotonous and administrative tasks. Flows specifically are helping with simplifying Lead generation process by automating repetitive tasks, managing Account, Contacts and opportunities. This helps our Sales Agents and Marketing teams close deals more efficiently and convert Leads into Opportunities faster. We have built custom Consent management (CASL) flow using Salesforce standards objects which was a complex process and it was all built using configuration.
Great tool to manage your business end-to-end
Every platform has limitations. You need a good administrator to help you navigate them
We use Salesforce to manage sales, service, field techs, compliance, etc.
Salesforce is powerful, and cloud based...the best part is the community and the opportunity to learn and develop asa person. The training and community is second to none!!
I am sorry to say, that what I don't like about Salesforce is the fact that... there's nothing bad... maybe pricing could be reviewed but in saying that you get what you pay for!
Salesforce solves our problems around how to lock in data on all of our client interactions. It has increased our productivity and client satisfaction
The vast customization that Salesforce provides has helped in solving business problems that are posed by customers. What I really like about the platform is the tools available. With these tools, solutions can be automated and can be made visually pleasing, which helps improve the customer experience and overall adoption.
The platform can be complex, especially if a lot of customization is needed to meet the requirements of the customer and their users. Scalability and future updates have to be kept in mind when a fully custom solution is required.
We are using the platform to help customer interact with their customers. The users use the platform to interact with the business; whether it be a complaint, query, requests for products, etc. The ability to create a platform where users can sign up, log in, create cases and in some cases, solve their own problems, is amazing.
We've been able to create a 360 view of the patient experience with Salesforce. We've implemented the Epic Patient Search Widget and search for patients in Epic from the Salesforce platform in real-time, open or create Salesforce patient record from search results, get a snapshot of matching patients, accelerate with MuleSoft and do self-service installation from the Accelerate website. In turn we've been able to reduce call handle time, improve patient satisfaction, increase operational efficiencies and decrease IT costs.
Data is not always imported in real time so we have to sometimes wait for it or do manual imports.
The Salesforce platform has been able to reduce our agents call handle time, improve patient satisfaction, increase operational efficiencies and decrease IT costs.
I love the mix between out of the box functionalities and powerful extensibility. Also how one can automate every aspect of business processes.
My only pet peeve about Salesforce is how sometimes legacy features play by their own rules. But it's an understandable trait, as Salesforce has been around since 1999!
It solves for APIs, automation (with or without code), but mainly shines when integrating with other systems. The ability to quickly set up and test solutions to complex problems is a game changer.
Usaebility, low-code/no-code, feature sets
Changing product branding and confusing licensing models for uskng multiple products
Customer support and engagement
I love how easily customizable the salesforce platform is for the needs of my school. We use this platform in multiple ways and for higher ed it's likely far more complex than standard sales uses.
When I need help from salesforce it is at times difficult to get a qualified individual from the company to clearly and easily understand my needs as a customer.
Our school had as many as 7 different systems to login to on a given day. Through building integrations I'm able to bring most of the data from these systems to one central place.