Unclaimed: Are are working at Salesforce Platform ?
Salesforce Platform Reviews & Product Details
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Salesforce Platform with other popular tools in the same category.
My team started using salesforce about four years ago to track our candidates and we have evolved it into a full scale applicant tracking system. We can run reports and get data in real time about how many candidates we have for a position, why they've denied us, why we may have denied them, etc. We have been able to fully customize our application and objects within Salesforce to exactly what we need based upon what data our leadership and hospital C Suites want to see. We have incorporated a liability questionnaire as well to help us understand the background of our candidates. This puts us above our competition because it is a seamless and quick application process to our candidates and we get told multiple times a year by candidates how awesome our application processes and all of this is due to our implementation of Salesforce.
I truly do not have any dislikes at this time, everything that I have needed Salesforce to be for my team, my internal architects have been able to implement it for us.
It has solved the problem of manually tracking candidates and requisitions. With 19 hospitals, it gets difficult to report all of their openings we are recruiting for and all of the candidates we have for each position. We are able to accurately depict our openings across all facilities and even drill further down to services lines at each specific hospital and even down to specific candied or certain roles. With our Salesforce implementation we have been able to show our teams value add and even justify the need for additional FTEs.
Customizable possibilities are endless. Easy to find any solution
Can seem overwhelming to new users. Ideas sometimes take years to rollout
New features are constantly being released to identify issues
All in one CRM that serves as our system of truth.
Speed of change and updates is fast, but communication of those changes isn't always clear.
Salesforce is unifying our data and resources in one place.
The platform application is user friendly and available to everyone for use
I don't have much to dislike, I think the updates could be a little more modern.
Salesforce platform is constantly updating which is great
Love Flows! Flows are super powered no code configurations that can perform complex business logic for some many business process. They can be enhanced with coded solutions for visual screens or custom logic. I love how flows get even better with each Salesforce release?
Down sides are some of the cool new features can pose a cost challenge.
Overall: Facilitating relationships with the company's broker partners. Recently: We've created a quick quote solution using omnistudio and an experience cloud to provide A digital means for our brokers to quote commercial business.
I love how it's tailored to my business and my employees success.
There's so many configuration, I had to hire an implementation partner
CRM, workflow, telephony and collaboration
It gives us the ability to add casual users to a process
Need to expand future permissions to allow for more uses
Security of data within our ecosystem
It brings all the data together in one place, for the entire sales flow, from product catalog, opportunities, quote and contracts. Can't wait to see the benefits of Data Cloud (and Tableau)
Some of the new features and rolled out to specific component, and not all. So product roadmap being sometimes hard to follow. Example: mass edit being added only to guided flow, not to the ESM Cart.
As an IT person, it benefits me personally less, but the for user I represent, the sales groups, it helps them being able to see all the data they need in one place and be able to process everything from account to contract without having to go to any other internal tool.
The depth and breath of the product. The ability to create objects to meet your buisness needs. Non technical staff can create reports and views to meet the request by our executive staff.
It is a fast ever evolving tool. But what is bad is also good. It is not an old outdated technolgy.
It helps us manage our marketing, certiifcation and service efforts. We are able to build web apps for our customers and external consultants to interface with our team.
The robust set of tools offered makes various use cases simpler.
At times it can be complicated to navigate.
It allows me to connect with and manage customer profiles in ways I never could before.