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Salesforce Platform Reviews & Product Details
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Salesforce Platform with other popular tools in the same category.
Intuitive UI, easy integration and reporting
late documentation, difficult testing capability
Customer interaction management
How easy it is to use, customize, and navigate.
Cost of add ons makes it difficult to do everything. Gives us wishful thinking.
Keeping our processes streamlined.
Speed and easy to use and lot of innovation.
Some limits but we have found ways around them.
It's bringing collaborations between teams and easy to maintain.
Build apps quickly without worrying about infrastructure.
Advanced UI requires extra customization.
Specific needs that are not out of the box. Eliminate spreadsheets.
Salesforce provides the architecture and tools to create solutions that work for organizations of nearly any size.
There are some oddities about large data volumes that need specialized planning and knowledge.
Fundraising, student recruitment, and even just standard sales.
My initial exposure to SFDC was during a pivotal role in product support. That experience deepened my appreciation for the SFDC platform's capabilities. SFDC meticulous tracking and recording client interactions, elevating the overall client experience.
The least liked area of SFDC is the limitation surrounding reporting, calendar functionality, and contact role and relationship updates. Some of these features can be quite cumbersome as well.
In my current role, I wear many hats and have many responsibilities. My primary focus is nurturing and fortifying relationships as well as enhancing partnerships. The SFDC platform helps me with my mission to deliver great experiences while streamlining processes that my colleagues can use immediately. SFDC elevates my productivity.
The most helpful aspects of Salesforce as a platform apart from the obvious collection of data, and organizing workflow and follow through is dashboard management.
Downsides are limited, given the nature of most things in technology revolve around identifying seamless integration needs and intuitive GUIs.
Salesforce Platform is helpful on an organizational level to manage access to the CRM component.
Salesforce platform is user friendly to start with. The features are so good and meet the users expectations and has been incredibly great at doing business
Nothing so far maybe improve few AI features
Great so far
Alright, alright, alright. Build the best user experiences and automations with the amazing Salesforce Flow.
Some capabilities have added costs beyond the regular license fees.
It allows me to create rich guided processes for my users.
Ease of use and ability to build flows and custom objects for just about any use case.
I really dont have anything bad to say. We live it so far!!
Service level agreements; efficiencies with service cases and referrals.