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Salesforce Platform Reviews: 4.5/5 — Highly Rated
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Salesforce Platform with other popular tools in the same category.
Intuitive UI, easy integration and reporting
late documentation, difficult testing capability
Customer interaction management
How easy it is to use, customize, and navigate.
Cost of add ons makes it difficult to do everything. Gives us wishful thinking.
Keeping our processes streamlined.
Speed and easy to use and lot of innovation.
Some limits but we have found ways around them.
It's bringing collaborations between teams and easy to maintain.
Build apps quickly without worrying about infrastructure.
Advanced UI requires extra customization.
Specific needs that are not out of the box. Eliminate spreadsheets.
Salesforce provides the architecture and tools to create solutions that work for organizations of nearly any size.
There are some oddities about large data volumes that need specialized planning and knowledge.
Fundraising, student recruitment, and even just standard sales.
My initial exposure to SFDC was during a pivotal role in product support. That experience deepened my appreciation for the SFDC platform's capabilities. SFDC meticulous tracking and recording client interactions, elevating the overall client experience.
The least liked area of SFDC is the limitation surrounding reporting, calendar functionality, and contact role and relationship updates. Some of these features can be quite cumbersome as well.
In my current role, I wear many hats and have many responsibilities. My primary focus is nurturing and fortifying relationships as well as enhancing partnerships. The SFDC platform helps me with my mission to deliver great experiences while streamlining processes that my colleagues can use immediately. SFDC elevates my productivity.
The most helpful aspects of Salesforce as a platform apart from the obvious collection of data, and organizing workflow and follow through is dashboard management.
Downsides are limited, given the nature of most things in technology revolve around identifying seamless integration needs and intuitive GUIs.
Salesforce Platform is helpful on an organizational level to manage access to the CRM component.
Salesforce platform is user friendly to start with. The features are so good and meet the users expectations and has been incredibly great at doing business
Nothing so far maybe improve few AI features
Great so far
Alright, alright, alright. Build the best user experiences and automations with the amazing Salesforce Flow.
Some capabilities have added costs beyond the regular license fees.
It allows me to create rich guided processes for my users.
Ease of use and ability to build flows and custom objects for just about any use case.
I really dont have anything bad to say. We live it so far!!
Service level agreements; efficiencies with service cases and referrals.
The opportunities so sales reps can document their sales
We don't currently have events on leads. We have good training and documentation but users still aren't using it.
Documentation all in one spot!
I love the customization and the powerful resources to manage our business. It's truly the best platform out there.
The only dislike is the cost of the service.
Project Management, CRM, reporting
Supporting community with extensive solutions and support. Multiple opportunities to improve businesses processes.
Sometimes to complicated and additional investment necessary to extract all that is needed.
Retain customers and provide excellent service.
Flexibility and scalability. It's the only system flexible enough to conform to any business.
Level of customizability requires internal resources with extreme discipline and understanding of both your business and the tool best practices to ensure the system is not over-designed. Setting up incorrectly creates very expensive problems to fix later down the line.
Provides a customer 360 and internal Techstack hub that puts all internal stakeholders in the same platform.
The ease of use and the customization for all situations
Merging users would be great. Most of all is perfect
Salesforce has solved most productive issues we have faced
How customizable it is, not all business are the same.
Definitley requires someone to be more on the tech savvy side.
Having any and all information in one place
Salesforce is scalable, flexible and can be customized and integrated seamlessly with so many service providers to meet any industry requirement. Sky is the limit with Salesforce!
The everchanging feature names make it overwhelming to keep pace with. Would rather version the features than renaming altogether.
Streamlining our Marketing, Sales, Service and operations. Integrating with our ERP, MDM and other legacy systems to provide us the single view of customer. Cannot wait to have our data ready to leverage AI capabilities of Salesforce!
The ease and access of being able to manage the data!
That I don't know more yet! The opportunities to learn are there just have to make additional time!
The ability to have an up to date system for our dealers to order machines.
The most helpful thing about the Salesforce Platform is the possibilities are endless. You can literally customize your business process from start to end. It is easy to use.
The least helpful thing about the Salesforce platform is that it does require some training ahead of time in order to use the product and especially to configure the back end of things.
The problems that the Salesforce platform is solving is data privacy protection. Without this crucial piece of the puzzle, I would not be able to provide my business with solutions.
The easy way to connect all data and work with it in the best way possible
The challenge to connect external platforms and players
Concentrate all data in one single place, analyze it and work in harmony with the others clouds to provide the best experience for our customers
My team started using salesforce about four years ago to track our candidates and we have evolved it into a full scale applicant tracking system. We can run reports and get data in real time about how many candidates we have for a position, why they've denied us, why we may have denied them, etc. We have been able to fully customize our application and objects within Salesforce to exactly what we need based upon what data our leadership and hospital C Suites want to see. We have incorporated a liability questionnaire as well to help us understand the background of our candidates. This puts us above our competition because it is a seamless and quick application process to our candidates and we get told multiple times a year by candidates how awesome our application processes and all of this is due to our implementation of Salesforce.
I truly do not have any dislikes at this time, everything that I have needed Salesforce to be for my team, my internal architects have been able to implement it for us.
It has solved the problem of manually tracking candidates and requisitions. With 19 hospitals, it gets difficult to report all of their openings we are recruiting for and all of the candidates we have for each position. We are able to accurately depict our openings across all facilities and even drill further down to services lines at each specific hospital and even down to specific candied or certain roles. With our Salesforce implementation we have been able to show our teams value add and even justify the need for additional FTEs.
Customizable possibilities are endless. Easy to find any solution
Can seem overwhelming to new users. Ideas sometimes take years to rollout
New features are constantly being released to identify issues
All in one CRM that serves as our system of truth.
Speed of change and updates is fast, but communication of those changes isn't always clear.
Salesforce is unifying our data and resources in one place.
The platform application is user friendly and available to everyone for use
I don't have much to dislike, I think the updates could be a little more modern.
Salesforce platform is constantly updating which is great
Love Flows! Flows are super powered no code configurations that can perform complex business logic for some many business process. They can be enhanced with coded solutions for visual screens or custom logic. I love how flows get even better with each Salesforce release?
Down sides are some of the cool new features can pose a cost challenge.
Overall: Facilitating relationships with the company's broker partners. Recently: We've created a quick quote solution using omnistudio and an experience cloud to provide A digital means for our brokers to quote commercial business.
I love how it's tailored to my business and my employees success.
There's so many configuration, I had to hire an implementation partner
CRM, workflow, telephony and collaboration
It gives us the ability to add casual users to a process
Need to expand future permissions to allow for more uses
Security of data within our ecosystem
It brings all the data together in one place, for the entire sales flow, from product catalog, opportunities, quote and contracts. Can't wait to see the benefits of Data Cloud (and Tableau)
Some of the new features and rolled out to specific component, and not all. So product roadmap being sometimes hard to follow. Example: mass edit being added only to guided flow, not to the ESM Cart.
As an IT person, it benefits me personally less, but the for user I represent, the sales groups, it helps them being able to see all the data they need in one place and be able to process everything from account to contract without having to go to any other internal tool.
The depth and breath of the product. The ability to create objects to meet your buisness needs. Non technical staff can create reports and views to meet the request by our executive staff.
It is a fast ever evolving tool. But what is bad is also good. It is not an old outdated technolgy.
It helps us manage our marketing, certiifcation and service efforts. We are able to build web apps for our customers and external consultants to interface with our team.
The robust set of tools offered makes various use cases simpler.
At times it can be complicated to navigate.
It allows me to connect with and manage customer profiles in ways I never could before.
