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Salesforce Platform Logo
Salesforce Platform
Empower Your Business Growth
4.5
(1,822)
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Salesforce Platform Reviews & Product Details

Salesforce Platform Overview
What is Salesforce Platform?

Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Salesforce Platform Categories on Findstack
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Salesforce Platform Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Platform Features
API Management
Auto-Scaling
Backup and Recovery
Code Repository Integration
Container Support
Continuous Integration/Continuous Deployment (CI/CD)
Cost Management
Customizable Workflows
Database Management
DevOps Tools Integration
Event-Driven Architecture
High Availability
Hybrid Cloud Support
Identity and Access Management
Integrated Development Environment (IDE) Support
Load Balancing
Logging and Tracing
Message Queuing
Microservices Architecture
Monitoring and Analytics
Multi-Cloud Support
Multi-tenancy
Networking Capabilities
Resource Management
Scalability
Security and Compliance
Serverless Computing
Service Mesh
Service Orchestration
Version Control
Salesforce Platform Media
Salesforce Platform video thumbnail
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Salesforce Platform Screenshots
Salesforce Platform screenshot 1
Salesforce Platform screenshot 2
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 23, 2025
Salesforce Platform Logo
1,822 Salesforce Platform Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
NK
Naveen K.
Founder
Share
"Transforming Sales and CRM"
What do you like best about Salesforce Platform?

It provides secured Cloud based tool, scalability features, integration tools etc which help us to provide robust services to the customer. We are getting positive feedback from our customer.

What do you dislike about Salesforce Platform?

For advanced customizations, it require coding skills or the assistance of developers. Sometimes at required time.

What problems is Salesforce Platform solving and how is that benefiting you?

It helps in integrating customer multiple application securely in one place. It helps in collecting data from multiple source in one place. From there we are using our internal tool to analyze the data for predictions.

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
JW
Jordan W.
Founder
Share
"The only CRM I would use"
What do you like best about Salesforce Platform?

Salesforce is extremely extensible and customizable. At the same time, the standard features are game changers. I wouldn't use any other CRM. Other tools don't compare. Excited to see where Salesforce is going with AI.

What do you dislike about Salesforce Platform?

Occasionally there are small features and bugs that are super annoying. Sometimes Salesforce focuses on the next big thing when we just want some basics improved.

What problems is Salesforce Platform solving and how is that benefiting you?

Selling advertising in a way where we can track flight dates, targeting, media plan placements, and integrating with ad servers for media plan consumption. Thanks.

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
VP
Vinicius P.
Founder
Share
"Dreamforce 2023 - awesome"
What do you like best about Salesforce Platform?

The structure of the things, organization

What do you dislike about Salesforce Platform?

Very Crowded and food was not tasted good

What problems is Salesforce Platform solving and how is that benefiting you?

Help management all day of sales person and give more view about customer experience

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
Gagandeep S. avatar
Gagandeep S.
Senior Business System Analyst
Share
"Excellent tool for most customer relationship needs"
What do you like best about Salesforce Platform?

It's very robust and stable. With new features released very consistently, there is a lot of scope to evolve and work with the customer better.

What do you dislike about Salesforce Platform?

Some features have been in ideas for a while now that should have been implemented

What problems is Salesforce Platform solving and how is that benefiting you?

Get a unified experience across the organization

Small Business (50 or fewer emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
SB
Steve B.
It Manager
Share
"Salesforce helps our sales reps better than other CRMs we’ve tried"
What do you like best about Salesforce Platform?

Our sales reps are able to stay organized and on top of customer connections. It has the ability to grow with our company. The Geopointe module has been very helpful with routes that our sales reps use around the country.

What do you dislike about Salesforce Platform?

Not much. The mobile version has some drawbacks to information and usability. But it is getting better.

What problems is Salesforce Platform solving and how is that benefiting you?

Staying on top of customers open projects and communicating what is going on in the marketplace to the managers.

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
MO
Mariah O.
Founder
Share
"Only real option"
What do you like best about Salesforce Platform?

Flexibility and scalability. It's the only system flexible enough to conform to any business.

What do you dislike about Salesforce Platform?

Level of customizability requires internal resources with extreme discipline and understanding of both your business and the tool best practices to ensure the system is not over-designed. Setting up incorrectly creates very expensive problems to fix later down the line.

What problems is Salesforce Platform solving and how is that benefiting you?

Provides a customer 360 and internal Techstack hub that puts all internal stakeholders in the same platform.

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
JE
Jen E.
Founder
Share
"Game changer for our how we look after our clients"
What do you like best about Salesforce Platform?

1. The collaboration 2. The level of detail available 3. The amount of data I can add to an opportunity and find years later. Enabling a much deeper client relationship

What do you dislike about Salesforce Platform?

The pricing, it gets complicated as our business grows.

What problems is Salesforce Platform solving and how is that benefiting you?

Helping me and my team build deep client relationships

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
Tony M. avatar
Tony M.
Salesforce Solution Architect
Share
"Build Anything"
What do you like best about Salesforce Platform?

The best feature of the Salesforce platform is the ability to build complex business processes with their point-and-click development tools. And I know my data is safe with the security of the platform.

What do you dislike about Salesforce Platform?

Because it's easy to configure it's also easy to over engineer in build technical debt. Anyone CAN build on the Salesforce platform, but training is a vital.

What problems is Salesforce Platform solving and how is that benefiting you?

Having one view of our customer and all related data has been a huge asset. Users are able to collaborate and problem solve within the platform for transparency.

Mid Market (51-1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
Eric S. avatar
Eric S.
Technical Architect
Share
"Flow, Flow, Flow"
What do you like best about Salesforce Platform?

Alright, alright, alright. Build the best user experiences and automations with the amazing Salesforce Flow.

What do you dislike about Salesforce Platform?

Some capabilities have added costs beyond the regular license fees.

What problems is Salesforce Platform solving and how is that benefiting you?

It allows me to create rich guided processes for my users.

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
NA
Nidhi A.
Founder
Share
"It keeps getting better"
What do you like best about Salesforce Platform?

The ease of set up and use and how it keeps getting better

What do you dislike about Salesforce Platform?

Cost of every additional feature adds up and restricts usage

What problems is Salesforce Platform solving and how is that benefiting you?

CRM and inquiry management

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
Andrew W. avatar
Andrew W.
Avp Strategic Implementation And Support
Share
"Salesforce financial services is geared to drive services"
What do you like best about Salesforce Platform?

I love how it's tailored to my business and my employees success.

What do you dislike about Salesforce Platform?

There's so many configuration, I had to hire an implementation partner

What problems is Salesforce Platform solving and how is that benefiting you?

CRM, workflow, telephony and collaboration

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
LS
Lacey S.
Founder
Share
"Salesforce Changed My Worklife"
What do you like best about Salesforce Platform?

My team started using salesforce about four years ago to track our candidates and we have evolved it into a full scale applicant tracking system. We can run reports and get data in real time about how many candidates we have for a position, why they've denied us, why we may have denied them, etc. We have been able to fully customize our application and objects within Salesforce to exactly what we need based upon what data our leadership and hospital C Suites want to see. We have incorporated a liability questionnaire as well to help us understand the background of our candidates. This puts us above our competition because it is a seamless and quick application process to our candidates and we get told multiple times a year by candidates how awesome our application processes and all of this is due to our implementation of Salesforce.

What do you dislike about Salesforce Platform?

I truly do not have any dislikes at this time, everything that I have needed Salesforce to be for my team, my internal architects have been able to implement it for us.

What problems is Salesforce Platform solving and how is that benefiting you?

It has solved the problem of manually tracking candidates and requisitions. With 19 hospitals, it gets difficult to report all of their openings we are recruiting for and all of the candidates we have for each position. We are able to accurately depict our openings across all facilities and even drill further down to services lines at each specific hospital and even down to specific candied or certain roles. With our Salesforce implementation we have been able to show our teams value add and even justify the need for additional FTEs.

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
TC
Terri C.
Founder
Share
"Salesforce rules"
What do you like best about Salesforce Platform?

How easy it is to use. Very user friendly. Like the chatter features.

What do you dislike about Salesforce Platform?

Sometimes you have to have many clicks to get to the area you want to go to.

What problems is Salesforce Platform solving and how is that benefiting you?

We use it to document all of our conversations with dealers and customers. Also use chat not on our website.

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
Chad F. avatar
Chad F.
Sales Systems Analyst, Business Aviation
Share
"Salesforce Platform"
What do you like best about Salesforce Platform?

If you can dream it, you can build it with Salesforce. The program is that diverse and functional.

What do you dislike about Salesforce Platform?

You cannot know everything, it is a massive program that requires continual education to fully get the most value out of the ever expanding updates and improvements.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce helps us bring together product forecasting, customer accounts, and opportunities for selling to get a for picture of our sales pipeline and performance.

Mid Market (51-1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
AC
Aaron C.
Founder
Share
"Strong platform that grows with you."
What do you like best about Salesforce Platform?

Salesforce provides the architecture and tools to create solutions that work for organizations of nearly any size.

What do you dislike about Salesforce Platform?

There are some oddities about large data volumes that need specialized planning and knowledge.

What problems is Salesforce Platform solving and how is that benefiting you?

Fundraising, student recruitment, and even just standard sales.

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
Doug G. avatar
Doug G.
Manager, Global Sales Operations
Share
"The Salesforce Platform has allowed us to expand usafe"
What do you like best about Salesforce Platform?

It gives us the ability to add casual users to a process

What do you dislike about Salesforce Platform?

Need to expand future permissions to allow for more uses

What problems is Salesforce Platform solving and how is that benefiting you?

Security of data within our ecosystem

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
MS
Mudita S.
Founder
Share
"Salesforce empowering in businesses to be their best!"
What do you like best about Salesforce Platform?

Salesforce is scalable, flexible and can be customized and integrated seamlessly with so many service providers to meet any industry requirement. Sky is the limit with Salesforce!

What do you dislike about Salesforce Platform?

The everchanging feature names make it overwhelming to keep pace with. Would rather version the features than renaming altogether.

What problems is Salesforce Platform solving and how is that benefiting you?

Streamlining our Marketing, Sales, Service and operations. Integrating with our ERP, MDM and other legacy systems to provide us the single view of customer. Cannot wait to have our data ready to leverage AI capabilities of Salesforce!

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
Robert M. avatar
Robert M.
Customer Success Manager
Share
"SFDC the backbone of my career change"
What do you like best about Salesforce Platform?

My initial exposure to SFDC was during a pivotal role in product support. That experience deepened my appreciation for the SFDC platform's capabilities. SFDC meticulous tracking and recording client interactions, elevating the overall client experience.

What do you dislike about Salesforce Platform?

The least liked area of SFDC is the limitation surrounding reporting, calendar functionality, and contact role and relationship updates. Some of these features can be quite cumbersome as well.

What problems is Salesforce Platform solving and how is that benefiting you?

In my current role, I wear many hats and have many responsibilities. My primary focus is nurturing and fortifying relationships as well as enhancing partnerships. The SFDC platform helps me with my mission to deliver great experiences while streamlining processes that my colleagues can use immediately. SFDC elevates my productivity.

Mid Market (51-1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
SE
Shelly E.
Founder
Share
"Nothing but great experience with the team at Salesforce. Created exactly what my business needed."
What do you like best about Salesforce Platform?

Easy to lean, being connected with all of my co-workers, ability to save and share info

What do you dislike about Salesforce Platform?

some of the additions are confusing, like trail blazer, earning points. It could be done better.

What problems is Salesforce Platform solving and how is that benefiting you?

The ability to safely save information that is needed for the federal govnerment, access information in national accounts

Enterprise (> 1000 emp.)
Sep 13, 2023
 Source
Overall Rating:
5.0
KK
Kavi K.
Senior Salesforce Engineer
Share
"Great platform capabilities to support business needs like API,s etc"
What do you like best about Salesforce Platform?

Inbuilt api to support boundary applications

What do you dislike about Salesforce Platform?

Governor limits like no of platform events in 24 hour

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce implementation has less turnaround time

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