Salesforce Platform Reviews: 4.5/5 — Highly Rated

It has a lot of out of box features, which we can directly use. It's simple and user friendly.

As Salesforce is on multitenant cloud and the resources are shared. It has limit on the resources usage.

We use Salesforce for our sales, service, field service and marketing. Salesforce is easy to configure.

Communicating with different people and helping with their needs is very special.so Salesforce is a best platform to improve our individual talent and and performance skills

There are some issues in Salesforce, we are continuously connecting with people with same reason it may be dislike by some people.and also it can be improved by some of its features

It is recognised the details of the customer so that it is helpful for us to recognise which course they are looking for and we can help customers to improve their skills

The use of the Lightening web components to customize the requirements according to the client needs and the use of the triggers to get automate my things as I need.

There are no any major dislikes but the limitations of the Salesforce make is use with some of the difficulties and sometimes it affects the whole system badly .

The Salesforce platform helps to customize the each and every single business requirements very efficiently and the standard things are designed so perfectly so it's easy to use .

It is having lots of out of the box features like Integrations to third-party apps and also the payment apps then, It is also has a app Exchange similar to the app store

It is very costly that's the main disadvantages

So, Basically, I need to save all data of users and want real-time payment at the same time. So, Salesforce has the integration features so, I have Integrate a Payment app and start using it

Excellent user interface for assisting users in organising feedback in real time. Salesforce is a user-friendly and highly adaptable platform that allows for communication across various departments while also allowing for the creation of internal entries for various issues. Salesforce also offers excellent activity history and traceability. This platform offers a vast array of unique modules that are prepared to address business needs in large corporations.

There are numerous methods to accomplish things because Salesforce is so big. It would be beneficial to simplify this so that novice users might understand it better.

Displays the Sales pipeline, which is useful for determining what has closed and what has been lost. It enables us to enter and retrieve consumer information quickly.

Visual Flow ,Lightninig Web Component and Lightning data services are best about Salesforce Platform.

Workflows and Approval process are dislike about Salesforce Platform.

1) Low code and no code tools that help to quick develop the application and automate process. 2) This streamlines workflows and ensures a seamless exchange of information across the organization. 3) Salesforce provides tools for automated testing, version control, and continuous integration. Developers can deploy changes with confidence, knowing that they can easily roll back if needed.

It provides a 360-degree view of their customers, and improve engagement and satisfaction. It provides a comprehensive solution to manage and optimize customer interactions across various departments, including sales, marketing, and customer service.

It is has many features nad functionalities which makes it complex for people will require training to use this to ensure users can effectively navigate and utilize all the available features

Trailhead is a great medium learn about salesforce. It is a fun way to learn with exciting goodies and stickers. Its community support is very helful to solve issues if someone stucks.

it easier to locate records and will immediately see the account of our customers

The latency of the tools and creating multiple records of the customer.

The problem solves by Salesforce is keeping customers record and easier foe us to locate it.

Consistency of task and wider business engagement and transparency. The tool allows for multiple ingests, providing detail useful to all areas.

Limitations with out of the box fields. We've been forced to create fields, that could have been easily adapted from out the box. This also seems inconsistent.

Pipeline, forecast and cross company collaboration. Data sharing and exec level visibility.

Building on the Salesforce platform allows us to quickly provide our customers a secure, scalable and resilient service. The alternative, building our own infrastructure globally, would not allow us to grow our business globally as we have been able to by leveraging the Salesforce ecosystem. We're also able to leverage a vast global market of Salesforce professionals which makes it easier for us, and our customers, to secure resources to deliver customer focused solutions.

We can sometimes come up against limits when pushing solutions against the edge but these are usually resolved with great support from Salesforce through multiple approaches.

Ability to quickly deliver our product into new markets with zero effort or direct cost for new infrastructure. This allows us to scale at pace with our customers.

Customer 360 capability is the best in class among it's competitors and provide the info in it's true sense. Very intuitive and customizable, as per the user needs.

Can be quite confusing at start and will take some time to get a hang on. Need to go through pieces of training to get the full capability and make the most out of it.

All CRM capabilities and Digital Transformation within the company and for customers. Also using it's other product suites to integrate different systems within the organization like MuleSoft, Tableu, Slack and Salesforce Industries (previousluy Vlocity).

The way they coordinates, plans and executes the platform seems to be very professional and is up-to-date and they also provide necessary information to the user too.

Though Salesforce is a well executed and well developed platform they are in the beginning stage so a lot of minor bugs needed to be sorted out but overall they are working well for improvement.

Salesforce really helped me to sort out my issue and help me to get the necessary outcome which I preferred totally satisfied from the service they provided and it helps me a lot.

It has powerful analytics and reporting features.Our teams are able to make well informed decisions according to the needs.Also it helps to find areas for improvement,better sales technique,and lead to success.

Few users may find the platform conplex during the initial setup and configuration

Salesforce platform helped in analysing the data(card users) efficiently and the reporting feature is awesome

AppExchange is the best I like in salesforve platform

Difficulty in customisation is the one I dislike

Lengthy customer decision

A case is automatically created once a client emails the assigned email for the Salesforce platform and is also automatically designated to the correct account.

When a case is closed, a follow-through email in the same case is not immediately assisted. A notification of a follow-through email in a closed case will be helpful to the case handler.

Salesforce Platform helps in monitoring requests and inquiries from clients. One of the benefits of Salesforce is you can check all the requests made by clients through the cases.

salesforce crm is an investment for our company. It is best tool in market for business requirement. salesforce have ability to scale up. It provides best data security. It has amazing GUI.

Not major i have heard. the salesforce user interface could be different for beginner as it provide alot of services. Cost wise this could be expensive product but still worth it

salesforce keep all historical data in place. Also offer best time management, greater customer satisfaction and trusted reporting. It helps us to keep track of customer interactions and sales data.

Salesforce product is very efficient and user-friendly. It provides multiple features on one console. There graphical data presentation is amazing. Most of the company using it now and it is good to invest knowledge on saleforce

Salesforce is quite an expensive product for startups, big giant companies mostly have this tool. For some user it could be confusing at start but easy once you get interface. but overall no big issue

Salesforce helped our company to send bulk mail and analyze customer data. It has great interface to analyze the data. It is one tool for marketing, sales and service team.

offers a great deal of integratable systems

Some limitations of the process that are not very transparent.

Allow for multiple-channel CRM integration

I use salesforce for ticketing process and that helps me to handle the allocation of work within the team and also it helps me to make the understanding of different tasks.

It doesnt sometimes give me the exact output due to which while allocating its really difficult, but now adays its helping in getting this issue resolved and able to handle.

Its helpfull in making the things easier for me to understand the ticketing process and also to make use of it in best ways and I prefer it from all the ticketing tools

Salesforce helps companies to optimize their customer relationship management processes. One can learn about salesforce through Trailhead which is a fun way to learn about salesforce.

Every year salesforce releases updates which makes hard to update ourselves. Hence, the more you learn about it; more you realize how much you don't know.It is expensive too when it comes in terms of purchasing its different editions.

Salesforce brings the ideas to production through IdeaExchange where people of Trailhead Communities bring their ideas .Idea of one person is a problem of many people face in salesforce. With the most votes, it gets implemented in salesforce and hence it benefits to entire salesforce user.

Salesforce provides a robust suite of CRM tools that help businesses manage their sales, marketing, customer service, and other customer-related activities. It allows companies to centralize customer data, track interactions, and streamline processes, resulting in improved customer engagement and satisfaction

Although Salesforce offers extensive customization options, making complex customizations often requires specialized skills and technical expertise. Organizations may need to hire Salesforce developers or consultants to implement advanced customization, which can increase costs

Salesforce offers automation tools like workflow rules, process builder, and flow, enabling businesses to automate repetitive tasks, streamline processes, and improve efficiency. Automated workflows can save time, reduce errors, and ensure consistency in sales and customer service processes

It is easy to use software and helps manage all your data.

Sometimes due to technical glitches it doesn't function properly.

It helps to store all your client data at one place. which reduce your time to manage different type of bills at same time.

I like how we can generate tickets and accordingly action them. We can even interlink it with any cloud calling software and provide resolution on calls to assist better

Sometimes the servers are down but other than that it works as a charm. It's very popilyand a lot of big companies use it. Itsbyser friendly and ver interactive

We're solving consumer problem related to finance and loans. One benefit i realised is that we can keep track of past records and store a lot of data in it to help in future

Salesforce has been a pioneer to introduce CRM cloud and till date they've maintained the reputation of leading the CRM space and this is beacuse of their seriousness towards business by investing heavily every year on its Security front. This creates a trust between its user organizations for worry-free solution to quickly jump-in, stay there and rely on for all business needs.

There is really no such dislike but sometimes to provide assurance to our subsequent clients and to motivate them for using Salesforce platform the required information on DR/BCP doesn't seems to be enough. For example the DR/BCP Summary provided by Salesforce is not comprehensive such as its scope about platform, the methodology and factors such as Recovery Point Objective (RPO) and Recovery Time Objective (RTO) logic is missing in the documents Salesforce site. If these information is also included then it'll surely help to promote SFDC in our cliant base and persuade them to use business.

Salesforce's capabilities to integrate with any of kind external System via REST API is a powerful feature thats helps organizations to use the solution without any hesitation and maintaining flow of data with different systems while using SFDC services.

Cloud Access help enterprises to manage operations seamlessly over SFDC and availability of instances, security features makes it a promising cloud option.

To manage certain government specific client related data, it is s requirement that SFDC must have Data centres located ina specific country. The non availability of data centres in country ruins the chances of winning customers at our end to work with us since we are using PaaS with SFDC as our cloud technology partner.

We have created Enterprise solution over SFDC cloud. It is helping our business to grow in a win-win situation where we are adding more users at Saleforce by selling our subscription based services.

Skedulo provides an easy-to-use vehicle to add job-related info that can be sent to the consultants who go on-site. This centralises all project-related details and allows any user to check the details before and after completing the job.

The only issue with Skedulo was noted in my earlier review about using symbols when attaching documents.

Allows our business to manage workflow efficiently

What I like the most about Salesforce is that you can customize it in many different ways, and it has many tools to help with your customer management. Additionally, you can have multiple users and the information is accurate and sharp.

The only thing that I don't like about Salesforce is the user interface, as sometimes it has some bugs that might affect your navigation through the platform, as well as the information being portrayed in a less-than-optimal font and organization.

Salesforce is solving the customer management of the company that I work for, as it organizes all the information for Leads, Contacts, Accounts, Clients and the whole sales cycle.

Cloud connectivity, Performance, Security and compliance.

Sometimes, in a license based environment; the named user subscription fee is very high.

To sell subscription based services such as enterprise level solution as well as services implementation for SFDC; it has helpmed me a lot!

The best thing about the Salesforce Platform is that it includes robust customisation capabilities, an extensive range of tools and services, scalability to meet diverse business needs, seamless integration with other systems, and its ability to empower developers and administrators to build and deploy innovative applications and solutions.

The Salesforce platform has a complex learning curve for new users; hence you require specialist or a little bit of time for customizable features

Salesforce Platform helped me solve various business challenges, including streamlining sales and marketing processes, enhancing customer relationship management, automating workflows, and facilitating data-driven decision-making.

The diverse capabilities provided ,along with ease of msintainence ,a great declarative approach

Certain stuff like workflows get obselete..it incurs extra effort to inculcate the replacing one. Also,there's high license cost

Customer 360 helps to have single view which is helpful