Salesforce Platform Reviews: 4.5/5 — Highly Rated

Easy to see every contact and account in one place. Easy to see the activity on everything, so you know what is happening and what everyone else is doing on the account or contact.

I do not like how sometimes it can be glitchy. It can also be slow at times. I wish it were more accessible and more user-friendly to make reports. I also wish I didn't need to refresh my current reports; they just automatically updated.

We need a single place where all team members can view and see activity and opportunities on our thousands of contacts and accounts. Salesforce makes it easy for us to all be updated and connected daily.

Well it is way too automoated and simple and easy for any kind of customer or client to work upon.

The number of licenses being offered by salesforce are much costelier which i guess should be made a way too cheap if possible.

Like basically the database or cliud storage as earlier we need to had hardware to store data and suppose if that data would get corrup then it would create issue.

Lightning is so much more user friendly w/ details that are easy to navigate and system updates that make everything consistent w/ my BoB.

Nothing comes to mind other than the occasional disconnect between SF to Gmail.

Keeping everything on 1 centralized dashboard makes my job SO much easier. Between notes, to setting events, to calendar integrations & Team Data / Analytics, what's not to like!?

I love how it's automatically able to pull up reports for me, thanks to our salesforce administrators.

It can be really confusing at first. I suggest checking for training on Salesforce, especially if your organization provides it.

It helps me see what partners we have, how long they've been with us, and any other internal pieces of data.

Salesforce helps to track customer accounts and activities in one place.

Salesforce is easy to use, but not many settings to adjust the visual graphics like setting dark mode.

Tracking customer activity and orders.

I like that it is easy to organize. It has a clear process that when followed can unlock greater data, leads and information to help me succeed in my current role.

Getting. to the point where you can access and understand Salesforce can take a lot of time and can be frustrating. It took me a lot of study and help in order to 'get it'.

In my current role, finding new leads and better data is key. Salesforce helps me find better leads that in turn result in closed deals and better prospects. I love it.

Salesforce platform has been our foundation for our Sales & Marketing , Revenue , and finance teams success. It helps manages and maintain our sales pipeline by keeping everything organized.

Not much to dislike, but a nice to have is a direct integration with our finance's team ERP's system. (ie. NetSuite) We currently use a 3rd party connector for the order to cash process.

It is helping us maintain the sales life cycle. I like how all the communications such as emails, are centralized. The ease of use is also a great benefit for the entire organization.

I love that you can truly integrate your entire business process with Salesforce. You can manage your clients as well as your internal processes. I like how customizable the dashboards are as well!

Sometimes because there is so much in salesforce, it is hard to adopt and onboard new people to use it. With this being said, I wouldn't say I like that every instance of SF could be different depending on what company you are working for.

Being able to centralize all data in tracking the life cycle of a client and internal workstreams. It allows you to dive into data and see reporting about your clients and track internal workflow progress

I love how customizable the Salesforce Platform is. No matter what business process we add or upgrade, Salesforce can handle every intricate detail to fit our business need

Some automation can be a little too complex at times. For instance, flow builder is a great tool, but I wish there was more help surrounding the various uses of the tool

With the many departments within our company, Salesforce is allowing us to stay organized and work together seamlessly. Salesforce can put all of our business processes, for each department, in one place. With tools like Chatter and Slack, we can communicate and adjust strategies very quickly and efficiently

It makes it easy to track client information as well as personal goals and everything I need to succeed.

I cannot think of any downside to Salesforce.

It's keeping all client information in one place so we don't have to use multiple apps to gain the same information.

Salesforce is the number one hub for all sales and customer related information. We refer to SalesForce as a beast because it has a function needed for everything in our sales department - it is a great way to amalgamate and organize info and data.

It is pretty expensive for the service, with an added cost if you want to expand your account to include more users. I do not work directly with SalesForce, so I do not have an account; I occasionally use it as a reference for our sales accounts using my colleagues log-in.

It organizes all of our client information, with specific details such as the last time this company has been contacted and who are our main contacts for this company.

I like the most about Salesforce is that We can modify it internally as we want depending upon our requirements. This is very awesome feature in Salesforce which helps many users to keep there records in a way as they want.

I think the search option in Salesforce need some improvements. To search any item we need to enter specific word.

Salesforce has very awesome features that it helps me to keep all my work related records up to date & very easily accessible manner. Salesforce has so many features that it helps every professional individual in every aspects.

The best sales management tool. Integration between sales/marketing and customer support helps us to manage customers.

Teaching how to use Salesforce to new employees is not easy.

Integration between sales/marketing and customer support increases our revenue and customer satisfaction.

I can reflect my sales funnel in detail, so the sales leader has a holistic view and visualises data in dashboards. The ability to create reports as per my logic and manage campaigns

Some team members find it too technical but depend on person to person

The most crucial problem salesforce solves is it provides the whole organisation to view and participate in the sales and marketing efforts. The technical team can add comments on a specific account and salespeople can log all their sales activities. The sales leaders have a holistic view of organization sales funnel, and help them to make forecasts and reports

It's help businesses to discover, buy and manage

Sometimes down time occurred not able to

This follows cloud tech infrastructure, sales cloud and services cloud

The best thing that I love about Salesforce is that it is very easy and fun to learn when compared to other technologies/frameworks. The robustness, scalability, features, support, and security are a few of the reasons why is accepted as the best in the market today. The ability to integrate third-party applications makes it even better for usage. Offering features of the sales/service/Marketing cloud makes it easier for businesses to make the best out of this platform. The amount of customization which can be made while being at ease to achieve a successful outcome using this platform is truly amazing.

I felt that converting the legacy applications which were built on salesforce classic to lightning was a bit of an extra effort. While working with integrations to other third-party applications when trying to achieve complex customization, the governor limits were a tricky play to get a pass.

Salesforce is enabling us to establish an efficient sales process along with the CPQ capabilities of Conga. We can provide the entire cart menu to our customers while being able to maintain their data and communicate most efficiently and securely as possible.

Salesforce has tremendous features like flows, lwc, and newest entrant LWR

Aura lightning is something which causes performance issue.

Salesforce has been helping us to move to cloud with an ease

Salesforce eco system is very adoptive. Doesnot require much technical knowledge to be a successful Salesforce user. A vast community and customer forums always there to keep you support and update on latest news. 24/7 customer support which is great

To be honest sometimes I dislike the governor limits as it act as barrier sometime to achieve the customer goals. Priortize ideas which are very basic needs.

Salesforce doing great providing solving complex backend logic and providing smooth UI based interface for users. It has built a huge eco system and help educating youths from different college level to pursue a Carrie in CRM . Salesforce is providing many job opportunities

It is a very friendly platform to be able to work and manage supplier clients

in general I like it a lot, im think all its fine

It helps me to correctly manage mainly valuable information, clients, important data and suppliers.

This is one of the more organized and easy-to-use data and client management systems. Loved using this software, makes for a very user-friendly database! The software sports a highly customizable user interface which allows the end user to adjust their experience to their needs and preferences.

When trying to do mass uploads to the database, this software does require a degree in information technology to understand how to do it. There are several ways a mistake in Salesforce can result in duplicate records or other difficult-to-remedy issues.

Salesforce is a databasing software that helps in a variety of ways. As mentioned before, it is a database and client management software. Still, it can be used for project management in that you can use the same concept of creating records and then tracking project completion step by step.

Out of the Box features; Easy to use and a wide range of tools that are available within the Salesforce Ecosystem to make your job easy. Even a non technical person and learn and use it without a huge learning curve.

With every platform, there are some limitations and features that are yet to be rolled out. The same goes for the Salesforce platform as well. While working you will realize there are some language limitations and many features are going to be release soon or are in GITHUB request queue

Salesforce is providing ease of doing Business under one single roof with different acquisitions and much more. This helps a lot to Business stakeholders and Developers as they don't have to look outside the Salesforce ecosystem.

its easy to start working with and there are many improvements that if you are in continuous learning progress the most time you spend in learning you are going to have rewarded in performance and usability

perhaps the problem that i have is the logs, when you try to do something new has been better for me to build something from scratch that use something already built

citizen development trying to take out spreadsheets and transform it to some automatized process and use reports and dashboard as a way to create business controls for processes

Clicks not code. Objects, triggers and lightning web components

Slow to enhance the platform. Moves to new shiny rocks very quickly

Make healthcare better for humanity

Cross departmental visibility and reporting, community network, slack integration

General CRM pains, not unique to Salesforce

Cross departmental visibility into key accounts.

All your sales journey data in one place. Ability to update and inform teams.links to Marketing Cloud

Initial adoption takes time to get users actively engaged

Holding all customer data in a single global repository. No more spreadsheets

LWC, Apex help display customer information

I'm general it's all good. Security is complicated too follow though

Easy data access

Love how it is low code and the three releases a year are great addition to allow for consistent growth. Moving over to flow has been a great move by Salesforce.

I dislike that in FSC the activities on the person does not role up to the activities pane on the household while sales cloud has the functionality to role up with account and contact.

It is solving visibility into our Data is utilizing the information.

One stop shop for our account info and allows for the sales team to be more efficient and develop business.

Sometimes it is not Intuitive which causes a lot of user error from the sales team end. We are working to fix that.

Efficiency for the sales person

Salesforce provides a great database and interface for any type of business and customers. User friendly interface is what I like the most.

Cost is constraint for low scale organization.

Salesforce provides a platform for all applications and different database for a business hierarchy.

Easy to use Lot of self learning Community is awesome Amazing rate of innovation

CPU limit Not built for heavy computation

Go to market is fast Perfect for agile