Unclaimed: Are are working at Salesforce Platform ?
Salesforce Platform Reviews & Product Details
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
( 1 )
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Salesforce Platform with other popular tools in the same category.
The data warehouse platform is best what I see in snowflake
Pricing is a big factor for snowflake I feel it is a disadvantage
It is best for my organisation to keep big data analysis, load dataset for future analysis purposes
It's easy to use for sales and service product and easily intergrable with another product. It's performance is so high therefore more valuable.
Lack of adoption by organization, user doesn't have control over every tools and customer service is also unresponsive
Salesforce have so much prebuilt tools that increases the productivity and saves user time
The way it allows data analysis into modern world
Pricing is key factor, very les documentation to learn
It is good
Service and marketing cloud and AI feature
Cost of some of the products which can be expensive
Managing data
Pre defiened logics, out of the box fetaures
No. of validations, costing and governor limits
Providing frequently updates with new features and securtiy
It has great user experience with huge customization on every automation we can think off.
Sometimes its governor limits become hurdles to implement what I intend to do
It helps me with sales forecasting and giving AI insights with my data which overall helps me to take better decisions with stakeholders
Ease of use, customization and integration.
Models can be complex if not planned. A proper design and planning is required.
Customer identity and relationship lifecycle management.
after introducing its vertex AI support through data cloud it has opened new horizons for next level generative AI. Its very easy to use software for non technical staff
its awesome software but sometimes some standard features are not much customizable and become hurdle
recently I did integration with vertex AI model through data cloud which helped me to get insights about the data that were unknown
User-Friendly & Customizable: Salesforce's intuitive interface and high customization make it a breeze to adapt to our unique needs. Efficient Automation: Powerful automation tools have streamlined our processes, saving time and reducing errors. Real-Time Collaboration: Cloud-based collaboration ensures our team stays connected and aligned, enhancing overall efficiency. Insightful Analytics: Robust reporting and analytics provide deep insights, empowering data-driven decision-making. Scalable & Integrative: Salesforce effortlessly scales with our business growth, and its wide range of integrations adds versatility. Responsive Customer Support: The support team's quick responses and expertise have been invaluable, ensuring minimal disruptions.
Learning Curve: For new users, the initial learning curve can be a bit steep. However, once mastered, the benefits are substantial. Costs for Advanced Features: Some advanced features come with additional costs, which might be a consideration for smaller businesses on a tight budget.
Data Centralization and Accessibility: Salesforce's robust database has centralized our data, providing easy access for all team members. This has streamlined processes and eliminated data silos. Enhanced Customer Relationship Management (CRM): Our CRM has become more efficient and effective, allowing us to better understand and serve our clients. The 360-degree view of customer interactions is invaluable. Automation and Time Savings: Automated workflows and processes have saved us considerable time, allowing our team to focus on high-impact tasks rather than manual, repetitive activities. Data-Driven Decision-Making: The analytics and reporting features empower us to make data-driven decisions, driving business growth and strategy.
Salesforce Service Cloud provides multiple out of the box features which helps business to provide extremely well customer support and service. It boosts customer satisfaction and reliability.
It is a costly plan for small and medium scale businesses. Also, it should have calling out of the box feature.
It helped me to solve the problems related to case management and assignment to appropriate agents which also benefits the business growth with advance and easy CRM functionality.