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Salesforce Platform Reviews: 4.5/5 — Highly Rated
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Salesforce Platform with other popular tools in the same category.
Automation. Release notes. Easy to use. Communication with our account rep
Nothing. It works great for us. Our account rep is great!
Managing our accounts and contacts.
Ability to enhance existing applications and build new. Ability to use App builder,
Some of the feature are stll have a look of classic. It would be easier if everything is migrated to lightning.
Ability to enhance the existing application like sales cloud and service cloud and also be able to build the new applications. Darg and drop to create new objects with various datatype of ffields.
The platform is easy to use and also understand. It saves time as tasks can be automated
Integration with Salesforce can be be very complex
Salesforce makes it easy to access the data from anywhere and at anytime. And it makes it easier to see the customer information and history at the click of a button
Many analytics and insights are available to learn more about business Good supervising and productivity tools Unified profile of the customer
The only negative thing is that the products are very costly and might not be the best option for smaller businesses
More building on platform with less coding; user friendly platform Unified profile of the patient (360 view of patient) Enrollment processes and tracking Call center
Very adaptable and scalable. Effective and easy to import and export data. Can easily integrate with other systems. User Friendly
No downsides as of now. Code migration/branching strategies. No
Sales, Field Service and Front Line
Connect your CRM to any of your internal systems, build a 360 view of your customers.
License pricing is not cheap, but it is worrh it
Track customer journey, support and sell from 1 place, connect many apps
The UI and interactive nature.When I started my career,it felt real nice to see such new and interesting opportunity.Now in this world of data and intelligence,it awesome!
All is fine.Everythig is perfect.Its so good that I want to learn everything about it to the best.Have worked on Sales,Service and Financial cloud so far,all I have the good experience.
Helped serving customers in the best possible way.UI and different skills I learnt from it. UI and different skills I learnt from it. UI and different skills I learnt from it.
The Cloud platform features, CRM capabilities, easy to integrate App Exchange
Governor limits but need to live with it to support cloud capabilities
Allowing our business to use the digital tools going away from excel sheets
The structure of the things, organization
Very Crowded and food was not tasted good
Help management all day of sales person and give more view about customer experience
It help us to track customer behavior in real time
We had to work in a cultural change with sales tram in order to have accurate data
Adaptation to our market
I like that it continues to evolve and allows our company to evolve quickly and dream about the future.
I do not like that licenses for the platform are very costly.
We are using it to solve the problem of dispoerate data sources and bringing them all together.
The best feature of the Salesforce platform is the ability to build complex business processes with their point-and-click development tools. And I know my data is safe with the security of the platform.
Because it's easy to configure it's also easy to over engineer in build technical debt. Anyone CAN build on the Salesforce platform, but training is a vital.
Having one view of our customer and all related data has been a huge asset. Users are able to collaborate and problem solve within the platform for transparency.
The Salesforce CRM platform is by far the most scalable and innovative platform to support a business to grow and be successful. This ech System is far superior and rich in features and extremely configurable.
I have been using Salesforce for 13 years and not a single thing disappoints me.
We have a need for a 360 view of our customers and Salesforce provides that. We have everything from Lead to Contact to Opportunity for Sales, Order to Cash with CPQ and Customer Support at the tail end of the journey and many spin-off solutions for downstream business needs.
Inbuilt api to support boundary applications
Governor limits like no of platform events in 24 hour
Salesforce implementation has less turnaround time
The ease of set up and use and how it keeps getting better
Cost of every additional feature adds up and restricts usage
CRM and inquiry management
Our sales reps are able to stay organized and on top of customer connections. It has the ability to grow with our company. The Geopointe module has been very helpful with routes that our sales reps use around the country.
Not much. The mobile version has some drawbacks to information and usability. But it is getting better.
Staying on top of customers open projects and communicating what is going on in the marketplace to the managers.
Salesforce Platform is easy to configure with GitHub and Visual Studio code. Its CRM is beneficial to configure the application for a company. In the Salesforce platform, we quickly get daily/monthly/yearly reports using reports and dashboards
As a developer, I build applications for enterprises in developer or scratch org. But when I need to do load testing using a lot of records, I always hit the storage limit in the dev or scratch org. It is not a big roadblock but it will be nice if we get a dev or scratch org with the storage limit of 1 GigaByte minimum.
The platform lets us use SSO which enables our user to log in to their account with just one click. This is awesome! The platform also lets us use VS code, GitHub, and other tools to code and build applications. I love this platform
How easy it is to use. Very user friendly. Like the chatter features.
Sometimes you have to have many clicks to get to the area you want to go to.
We use it to document all of our conversations with dealers and customers. Also use chat not on our website.
Easy no code processes, all done clicks.
Enterprise level security process conflict with innovative products
Crm
Ease of use, easy to get new colleagues accustomed to using it and understanding it. It is a fantastic product and working with Traleblazers is just easy, not comparable to working directly with other companies where we need to speak to programmers, do not understand each other. We as NGO are thrilled to be able to work with such great technology. It enables us to take a fantastic care of our donors and fulfill GDPR easily.
To be able to use it fully with all great build in features and to spread it from fundraising to marketing and to all organization it becomes expensive for us, so unfortunately we are not able to use its potential fully.
All fundraising activities.
It's not only a CRM platform, it's solving many real world business scenarios with multiple cloud solutions. The clouds are architected so well that complex business scenarios can be automated with clicks.
I think I don't have any dislikes about the product
Moving legacy platforms to cloud makes the business process really easy.
It's easy to navigate once you know what your doing. I feel grateful to have the opportunity to continue to learn and grow my knowledge of Salesforce.
It's so expensive to customize and challenging for nonprofits to keep up wiry technology.
Salesforce reports allows us to make data driven decisions.
As a user I was able to learn and navigate Salesforce within a month. At the end of that month, I began to grab knowledge and become our companies admin. I am 8 years in and fight for Salesforce and how beneficial it is for anyone
All of the additional features I want cost money
Having one location for all data and allowing us to keep track of what our sales people do in it
Simplicity's of navigation through multiple applications and tabs
Nothing I like salesforce very much I also suggest others
Customer relationship's management
Easy to use and flexible to implement custom solutions
Closed system that requires you to work within the specific limits
Help with sales process and employees managing leads
The flexibility of the program to do what you need where you need it
Some options that should be standard cost more
It helps us quote and save to our customers
Easy to lean, being connected with all of my co-workers, ability to save and share info
some of the additions are confusing, like trail blazer, earning points. It could be done better.
The ability to safely save information that is needed for the federal govnerment, access information in national accounts
Automation!!! This is key in the future of our industry
Pricing can be an issue, especially at the small business level.
Paperless data management and automations
We can run our business with full conviction that our sellers can close sales and market to new customers with an easy to use interface.
It is very expensive even though the Premier Support alone is worrh it.
Without it we could not do business
Other tools that we purchased such as Highspit can plug in easily
It's search bar requires some more intelligence. I am looking forward when it becomes a prompt or dialogue type of serach
One place of truth and easy access
