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Salesforce Platform Reviews & Product Details
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Salesforce Platform with other popular tools in the same category.
The opportunities so sales reps can document their sales
We don't currently have events on leads. We have good training and documentation but users still aren't using it.
Documentation all in one spot!
I love the customization and the powerful resources to manage our business. It's truly the best platform out there.
The only dislike is the cost of the service.
Project Management, CRM, reporting
Supporting community with extensive solutions and support. Multiple opportunities to improve businesses processes.
Sometimes to complicated and additional investment necessary to extract all that is needed.
Retain customers and provide excellent service.
Flexibility and scalability. It's the only system flexible enough to conform to any business.
Level of customizability requires internal resources with extreme discipline and understanding of both your business and the tool best practices to ensure the system is not over-designed. Setting up incorrectly creates very expensive problems to fix later down the line.
Provides a customer 360 and internal Techstack hub that puts all internal stakeholders in the same platform.
The ease of use and the customization for all situations
Merging users would be great. Most of all is perfect
Salesforce has solved most productive issues we have faced
How customizable it is, not all business are the same.
Definitley requires someone to be more on the tech savvy side.
Having any and all information in one place
Salesforce is scalable, flexible and can be customized and integrated seamlessly with so many service providers to meet any industry requirement. Sky is the limit with Salesforce!
The everchanging feature names make it overwhelming to keep pace with. Would rather version the features than renaming altogether.
Streamlining our Marketing, Sales, Service and operations. Integrating with our ERP, MDM and other legacy systems to provide us the single view of customer. Cannot wait to have our data ready to leverage AI capabilities of Salesforce!
The ease and access of being able to manage the data!
That I don't know more yet! The opportunities to learn are there just have to make additional time!
The ability to have an up to date system for our dealers to order machines.
The most helpful thing about the Salesforce Platform is the possibilities are endless. You can literally customize your business process from start to end. It is easy to use.
The least helpful thing about the Salesforce platform is that it does require some training ahead of time in order to use the product and especially to configure the back end of things.
The problems that the Salesforce platform is solving is data privacy protection. Without this crucial piece of the puzzle, I would not be able to provide my business with solutions.
The easy way to connect all data and work with it in the best way possible
The challenge to connect external platforms and players
Concentrate all data in one single place, analyze it and work in harmony with the others clouds to provide the best experience for our customers