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Shareasale Reviews: 3.7/5 — Good for the Price
Partnership options available on ShareASale feel limited, but it is difficult to tell because the website is archaic.
The entire navigational experience is a deterrent from using ShareASale unless I am desperate to affiliate myself with a client.
None. I opt for alternative Affiliate networking sites.
In my experience there's not much good to say about them. I suppose they exist and that's helpful for some people? But there are certainly much better options.
Their affiliate program is a joke, as you can see in other reviews. They have terrible communication and customer service. Search out their competitors you'll have a much better experience.
They clame to offer a variety of integrated services which can help you establish, build and grow your Affiliate program. I disagree with the former however. They can help you with integrated services technically. They don't make it easy to establish, build and grow your affiliate program. There are much better options.
BEWARE OF THIS COMPANY! I HAVE LOST THOUSANDS OF DOLLARS ON FRAUDULENT ORDERS. CUSTOMER SERVICE DOES NOT ANSWER THE PHONE, NOR DO THEY RETURN CALLS.
We have used Shareasale for years without incident. For several months we have lost thousands of dollars on fraudulent orders. We traced them all to Shareasale affiliates. We tried to contact Shareasale immediately for help. I left messages, and no one has returned a call. I guess Shareasale no longer vets their affiliates because scam affiliates are now robbing the merchants. I consider this site extremely dangerous now. My recommendation is to run away from this company as fast as you can.
They are not helping at all. They are creating a nightmare that has cost us thousands.
Love how they charge for everything - including even a basic training manual on how to use the interface.
1. Full of coupon scam sites who do no work, except to use your brand name in order to intercept branded search traffic. 2. Possibly 1% legitimate sites with some traffic. The 99% are there just to waste costly time in monitoring their scam activities. 3. Terribly expensive with upsells for merchants around every corner. Giving performance marketing a very bad reputation, that is for sure. Struggling to get a refund from Shareasale - it is just money down the drain. The Shareasale CEO should really consider ways to give legitimate value to new merchants.
Nothing at all - quite disappointing.
It's probably the most affordable affiliate program to set up, and they seem to have a pretty good network of affiliates.
Tracking wasn't very clear. We ran a CPL program, and we got billed twice every time lead came in, which bugged the good affiliates and made it hard to be a good partner. It also took a lot of extra attention. Also, their customer support was fairly prompt, but not very helpful. Very terse, and always directing you to poor help center articles.
Trying to develop a new marketing channel.
Setup was fairly easy if you are familiar with some technical aspects and understand a little bit of legal terminology for the affiliate program contracts.
Lots to dislike. I was skeptical due to the high cost to start the program at $600, but thought I was paying a premium for best in class. Upon getting everything setup, I was told they had a huge list of affiliates that would be interested in my product, but all I ever got was a huge list of off-shore coupon sites applying to become affiliates. They will list coupons for my store, but not actively advertise my products. Coupon sites are the scourge of internet sales - stay away from them at all costs!
I didn't solve any problems other than my own education. It was a grand experiment to see if affiliate sales would work. It turned out to be empty promises and an expensive startup. The system is "broken" with regard to coupon sites. If you get a buying customer, cart full, checking out, and they see you have a discount code, they typically then search the Internet for a discount code. If they find one of your affiliates and click on a banner ad for a coupon, even if no coupon exists, the affiliate with the coupon site has essentially registered themselves in the loop. So when the customer finishes their transaction, the coupon site gets a commission for doing absolutely nothing.
