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Methodology
Insightly CRM
4.2
( 886 )
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5.0
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At a Glance
Overview
20NINE (also referenced as SalesBox – 20NINE TECH) is a modular super-app for micro and small businesses that combines CRM, document and contract management, e-signing, communications, marketing, recruitment/CV/consultant management, support/ticketing and a customer portal. It is designed to let ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Popular among small to medium sized enterprises, Insightly is a SassS-based CRM platform with 1.5 million users globally. Users rely on the solution to manage customer data in a central platform, manage and nurture customer relationships, boost sales, and deliver projects in a timely manner. The ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Document Management add-on
$1.90
/ month
Flexible e-signing (usage)
$1.90
one-time
The Super App
$2.90
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Plus
$29.00
per seat / month
Professional
$49.00
per seat / month
Enterprise
$99.00
per seat / month
Pros and Cons
- Very affordable per-user pricing (marketplace-quoted rates).
- Broad feature set in a single app, reducing tool sprawl.
- Integration with common tools (Office365, Google Workspace, Mailchimp, Fortnox, etc.).
- Mobile support and accessibility.
- Simple onboarding; users report being operational quickly.
- Some advanced features (deep forecasting, advanced custom objects/workflows) are less mature or unclear.
- Public documentation and training materials appear limited in depth.
- Support can be slower or limited by geography/time zones (implied in reviews).
- Compatible with Android and iOS devices
- Visual dashboards for tracking important metrics
- Data integrity, security, and regulatory compliance
- Highly flexible appointments, calendaring, and events
- Automated tracking and updates
- No live chat support
- Only available in one language
Reviewer's Segments
Small Business
66.67%
Mid Market
22.22%
Enterprise
11.11%
Small Business
73.36%
Mid Market
19.64%
Enterprise
7.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Webinars
- Documentation
- Live Online
- Webinars
Integrations
Total integrations:
1
- AnyMeeting
- Asana
- Basecamp
- Box
- Buffer
- Constant Contact
- Drift
- Dropbox
- Eventbrite
- Evernote
- FreshBooks
- GoToMeeting
- Google Analytics
- Hootsuite
- Hotjar
- HubSpot
- Intercom
- Microsoft Teams
- Mixpanel
- Olark
- PandaDoc
- Proposify
- QuickBooks Online
- Seamless.AI
- Slack
- Smartsheet
- Sprout Social
- Stripe
- SurveyMonkey
- SysTools IMAP Migration Tool
- Trello
- Twilio
- WooCommerce
- Wrike
- Xero
- Zapier
- Zendesk
- Zoom
Total integrations:
39
- AnyMeeting
- Asana
- Basecamp
- Box
- Buffer
- Constant Contact
- Drift
- Dropbox
- Eventbrite
- Evernote
- FreshBooks
- GoToMeeting
- Google Analytics
- Hootsuite
- Hotjar
- HubSpot
- Intercom
- Microsoft Teams
- Mixpanel
- Olark
- PandaDoc
- Proposify
- QuickBooks Online
- Seamless.AI
- Slack
- Smartsheet
- Sprout Social
- Stripe
- SurveyMonkey
- SysTools IMAP Migration Tool
- Trello
- Twilio
- WooCommerce
- Wrike
- Xero
- Zapier
- Zendesk
- Zoom
Top Alternatives
Categories
Common categories include: CRM Software.
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