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20NINE CRM Software logo
20NINE
The super app for small businesses
4.9

( 18 )

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20NINE Reviews: 4.9/5 — Highly Rated

20NINE Overview
What is 20NINE?

20NINE (also referenced as SalesBox – 20NINE TECH) is a modular super-app for micro and small businesses that combines CRM, document and contract management, e-signing, communications, marketing, recruitment/CV/consultant management, support/ticketing and a customer portal. It is designed to let entrepreneurs and small teams manage contacts, sales pipelines, documents and basic back-office integrations in a single SaaS platform.

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Ask Questions about 20NINE
What 20NINE is best for?
How does 20NINE compare to Pipedrive?
What are the pros and cons of 20NINE?
20NINE Product Details
Capabilities
AI
API
Segment
Small Business
Freelancer
Ease of use
Beginner
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support Email/Help Desk, FAQs/Forum, Knowledge Base
Training Documentation, Live Online, Webinars
Languages English, German, Italian, Spanish, Swedish
20NINE Pros and Cons
Pros
  • Very affordable per-user pricing (marketplace-quoted rates).
  • Broad feature set in a single app, reducing tool sprawl.
  • Integration with common tools (Office365, Google Workspace, Mailchimp, Fortnox, etc.).
  • Mobile support and accessibility.
  • Simple onboarding; users report being operational quickly.
Cons
  • Some advanced features (deep forecasting, advanced custom objects/workflows) are less mature or unclear.
  • Public documentation and training materials appear limited in depth.
  • Support can be slower or limited by geography/time zones (implied in reviews).
20NINE Features
AI Call/Text Automations / Virtual Agent
AI Lead Scoring
API / Webhooks / Integrations
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Communications (Calls, SMS, Email unified inbox)
Contact / Company Database
Contact Management
Custom UI / Custom Fields / View Customizations
Customer Feedback Management
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 29, 2026
20NINE CRM Software logo
18 20NINE Reviews
4.9 out of 5
Small Business (50 or fewer emp.)
Sep 26, 2022
 Source
Overall Rating:
5.0
KD
Kunal D.
Consultant
Share
"Run and manage your micro and small businesses on the go with 20NINE"
What do you like best about 20NINE?

Things that I like about 20NINE are: It is simple and easy to use. No learning curve. No longer need to use pen and paper - old method. No learning curve. Extremely affordable solution. Can manage clients, sales, communication and documents from one place.

What do you dislike about 20NINE?

Things that I like least about 20NINE are: Lack of some features compared to other more sophisticated apps available in the market. Not able to chat with other team members.

What problems is 20NINE solving and how is that benefiting you?

I can send an invoice from my mobile app. 20NINE helps me run and track my business on the go from anywhere. It provides all information in one place like sent/received emails, calls, reminders, meetings, documents, signed agreements, deals, orders, purchase history, notes, companies, call lists, etc...

Small Business (50 or fewer emp.)
Sep 20, 2022
 Source
Overall Rating:
5.0
EV
Emanuel V.
Marketing Consultant
Share
"the pricing is very Amazing to the software advantage,"
What do you like best about 20NINE?

It very easy to use and it and it UI/UX design is amazing

What do you dislike about 20NINE?

It should be fully accessible on desktop

What problems is 20NINE solving and how is that benefiting you?

It help me menage my sale and marketing easily

Small Business (50 or fewer emp.)
Sep 15, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great software"
What do you like best about 20NINE?

- It was easy to convert from earlier CRM - Tutorial to get going in the beginning was good - Service from support is amazing - Most important is that sales went up already in second month as more focus on sales and less on administration etc for our salespeople

What do you dislike about 20NINE?

I m yet to find any negative thing about this software in my years of using the software.

What problems is 20NINE solving and how is that benefiting you?

Automation of my sales process I never thought possible

Small Business (50 or fewer emp.)
Sep 13, 2022
 Source
Overall Rating:
5.0
Abati O. A. avatar
Abati O. A.
Research And Development Executive
Share
"Best Platform Ever!!"
What do you like best about 20NINE?

I love the fact that I'm able to easily access my tools with no restrictions or extra work. The platform works best for small and big business holders in any region. I love this platform!!

What do you dislike about 20NINE?

The speed isn't enough for me. It's loads slower sometimes but I want to believe it my network. Also, the display setting should be accessible. Everyone has different colors to work with.

What problems is 20NINE solving and how is that benefiting you?

20NINE is helping on making the work place easy and conforming. Unlike going extra mile, working yourself up and not getting the intended goal, 20NINE is here to secure a better and awesome work experience for me. Thank you!

Mid Market (51-1000 emp.)
Jun 21, 2020
 Source
Overall Rating:
5.0
Hailey  B. avatar
Hailey B.
Business Development Representative
Share
"A renewed and motivating way to knob sale."
What do you like best about 20NINE?

A commendable software that’s not only submitting our business detail but make our life carefree by memorizing and implementation of our business decision so who needs help when I receive an excellent application to attend after all things. This software offers all details pertaining to our business and can help the clients to take decisions easily. People often like to construct the purchase and merchandising at one platform this is the best style to communicate and watch your all efforts making done.

What do you dislike about 20NINE?

A smart application that can handle your all business worries, but one thing you have to close down all the running windows if you want to add something in the new status bar then this is not the big deal if you have so many characters in a single software. I trust the company solves this matter in the near future in order to upgrade this.

What problems is 20NINE solving and how is that benefiting you?

I’m an Apple user and I employ this software for my sales purpose. What you have to act is precisely to install this application and enjoy its powerful benefits. It’s helpful in my business career to improve my accomplishments and to bring off my things precisely. I’m more vigilant and fast in my communication and my selling improves on the other hand to justify my attempts.

Mid Market (51-1000 emp.)
Jul 06, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A fresh and inspiring way to handle sales"
What do you like best about 20NINE?

Probably the effortless way I can add my information and Salesbox transforms it to my very own mentor as well as my secretary. Salesbox knows what my next move should be, when I should do it and once I'm done with my task, it lets my manager revie it without needing a meeting or a reminder to fill out the sales support system

What do you dislike about 20NINE?

Nothing really. It handles everything from reports to memos, reminders and calendar bookings.

What problems is 20NINE solving and how is that benefiting you?

I've mentioned them above.

Small Business (50 or fewer emp.)
Oct 06, 2016
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent sales and project management tool"
What do you like best about 20NINE?

The possibility to design and tick off your different sales processes and steps while being able to tick them off in any needed order. The delegate and activity options are great and very useful. The leads towards opportunities process and great sales and forecast overview. Easy and simple even for CEOs :-).

What do you dislike about 20NINE?

Nothing (minor bugs that will be possible to solve).

What problems is 20NINE solving and how is that benefiting you?

Great project overview. Easy delegation of activities, trackability. Motivation by the system is guaranteed. Real-time and quick team communication about ongoing customers and sales.

Enterprise (> 1000 emp.)
Sep 29, 2016
 Source
Overall Rating:
5.0
Daniel F. avatar
Daniel F.
Outbound Sales Manager Apple
Share
"The best Sales CRM I have ever worked with "
What do you like best about 20NINE?

This sales CRM lets us work with all features on any device. There are no cut downs on functionality on mobile devices like I have had on other CRMs . I really like how it guides us to our targets and keeps reminding us when we fall behind. I also appreciate how it keeps us on top of things by making it easy to collaborate on our deals wherever we are. That its highly integrated with tools from Microsoft like Office 365, Outlook and OneDrive makes it a truly mobile sales office. I can highly recommend any sales driven organisation to shortlist this highly mobile Sales CRM.

What do you dislike about 20NINE?

I would say the work with the shift of the CRM system, BUT it was al worth it when we´ve done it!

What problems is 20NINE solving and how is that benefiting you?

Communication, Sales, Processes

Small Business (50 or fewer emp.)
Jun 23, 2016
 Source
Overall Rating:
5.0
JW
James E. W.
Account Director
Share
"Salesbox is different to the rest because it really motivates and drives the teams sales activity"
What do you like best about 20NINE?

I like the way Salesbox provides proactive guidance to the sales team, their tagline is 'The Sales GPS' which describes it well in the way it provides regular reminders on next steps required. It is designed very much for the modern mobile worker, we can share real time information to keep each other bang up to date through a variety of devices including smartphones and tablets. The flexible processes within help us with the reality of doing business, this helps to ensure that we communicate with the customer well and give them a high level of service. I love some of the other integrations available, especially the fact that it is soon to be speech enabled through a new plug in named iNNOGEN, which means I can update and pull key information from my CRM on phone whilst driving between appointments.

What do you dislike about 20NINE?

Nothing significant; there is no on-premise version of the product which may limit a small handful of prospective customers but this is designed primarily as a mobile solution so a cloud based SaaS model is much more appropriate in the end.

What problems is 20NINE solving and how is that benefiting you?

Improving sales and related time management. Bringing more efficient mobility to the sales team. Increasing productivity through interactive speech enablement and the new iNNOGEN plug-in. Enhancing the customer experience.

Small Business (50 or fewer emp.)
Jun 16, 2016
 Source
Overall Rating:
5.0
JL
Johan L.
Head Of Sales
Share
"The best mobile CRM so far"
What do you like best about 20NINE?

Salesbox is truly built for a mobile workforce. In our small sales organization, we spend most of the working day outside the office. Being able to keep track on all business opportunities, create campaigns and get an accurate forecast are great features.

What do you dislike about 20NINE?

The Q&A-team could do better sometimes. Especially with the browser edition (PC/MAC) they seem to have problem with different languages. Using a Swedish edition, I after upgrades sometimes can find another language used for the calendar etc. Always fixed by the Salesbox-team after we have comment, but check before the release instead:)

What problems is 20NINE solving and how is that benefiting you?

The most important reason for us to use Salesbox as CRM is the mobility it gives to us as a team.. In the view of budget the price level is really nice - more for less.