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Methodology
Capsule CRM
4.6
( 171 )
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At a Glance
Overview
20NINE (also referenced as SalesBox – 20NINE TECH) is a modular super-app for micro and small businesses that combines CRM, document and contract management, e-signing, communications, marketing, recruitment/CV/consultant management, support/ticketing and a customer portal. It is designed to let ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Help your customers and audience make easy work of their sales and customer relationships with Capsule's easy-to-use CRM while you build a new revenue stream at the same time. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Document Management add-on
$1.90
/ month
Flexible e-signing (usage)
$1.90
one-time
The Super App
$2.90
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Professional
$18.00
per seat / month
Teams
$36.00
per seat / month
Enterprise
$54.00
per seat / month
Pros and Cons
- Very affordable per-user pricing (marketplace-quoted rates).
- Broad feature set in a single app, reducing tool sprawl.
- Integration with common tools (Office365, Google Workspace, Mailchimp, Fortnox, etc.).
- Mobile support and accessibility.
- Simple onboarding; users report being operational quickly.
- Some advanced features (deep forecasting, advanced custom objects/workflows) are less mature or unclear.
- Public documentation and training materials appear limited in depth.
- Support can be slower or limited by geography/time zones (implied in reviews).
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
66.67%
Mid Market
22.22%
Enterprise
11.11%
Small Business
94.15%
Mid Market
5.26%
Enterprise
0.58%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Webinars
- Documentation
- Live Online
- Webinars
Integrations
Total integrations:
1
- Calendly
- Dropbox
- FreeAgent
- FreshBooks
- Gmail
- Google Workspace
- Gravity Forms
- Helpdesk
- KrispCall
- Mailgun
- Microsoft 365
- Microsoft Power BI
- PandaDoc
- Pinecone
- Smith.ai Live Website Chat
- SupportBee
- Trello
- Typeform
- Wufoo
- Xero
- Zapier
- Zendesk
- Zendesk CRM
Total integrations:
22
- Calendly
- Dropbox
- FreeAgent
- FreshBooks
- Gmail
- Google Workspace
- Gravity Forms
- Helpdesk
- KrispCall
- Mailgun
- Microsoft 365
- Microsoft Power BI
- PandaDoc
- Pinecone
- Smith.ai Live Website Chat
- SupportBee
- Trello
- Typeform
- Wufoo
- Xero
- Zapier
- Zendesk
- Zendesk CRM
Top Alternatives
Categories
Common categories include: CRM Software.
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