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Acquire.io vs Zoho Desk Comparison

Acquire.io vs Zoho Desk Comparison

Acquire.io
Zoho Desk

At a Glance

4.2

Live Chat Software

Starting at $500

per month

4.4

Help Desk Software

Starting at $20

Per Month

Overview

Acquire.io

Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels are p…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Zoho Desk

Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Self service

$500

per month

Integrated solution

$2000

per month

Free Trial Available

Pricing Available

Standard

$20

Per Month

Professional

$35

Per Month

Enterprise

$50

Per Month

See Pricing Details

Free Trial Available

Pricing Available

Pros & Cons

Acquire.io Pros

There is not sufficient information

Acquire.io Cons

There is not sufficient information

Zoho Desk Pros

  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users

Zoho Desk Cons

  • The wealth of features on offer can make it harder for beginners to pick up the software.

Screenshots

Acquire.io

Zoho Desk

Videos

Acquire.io

Acquire – The Leading Conversational Customer Experience Platform

Zoho Desk

Building Blocks of Guided Conversation | Zoho Desk

Top Alternatives

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4.7

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Gold-Vision

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Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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