Acquire.io vs Zoho Desk

Take a look at how Acquire.io and Zoho Desk stack up against each other across pricing, features, and support using feedback from real users like yourself. Acquire.io scores 4.2 out of 5 from 43 reviews, while Zoho Desk has been rated 4.4 out of 5 from 5205 reviews.
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Acquire.io Logo

Acquire.io

4.2
(43)
Zoho Desk Logo

Zoho Desk

4.4
(5,205)
At a Glance
Acquire.io Logo
Acquire.io
Starting at:
$500.00/month
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
Overview
Acquire.io Logo
Acquire.io
Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels ar... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Acquire.io
View 5 images
Acquire.io Screenshots
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
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Pricing
Acquire.io Logo
Acquire.io
Free trial available
Free plan available
Billing type Recurring Subscription
Self service
$500.00
/ month
Integrated solution
$2000.00
/ month
Integrated solution
$2000.00
/ month
See all pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Pros and Cons
Acquire.io Logo
Acquire.io
Pros

Not enough data available.

Cons

Not enough data available.

Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Acquire.io Logo
Acquire.io
Small Business
55.81%
Mid Market
39.53%
Enterprise
4.65%
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
Acquire.io Logo
Acquire.io
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Acquire.io Logo
Acquire.io
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Acquire.io Logo
Acquire.io
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Acquire.io Logo
Acquire.io
Total integrations: 5
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • GoTo Connect
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Meet
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Pinecone
  • SurveyMonkey
  • TeamViewer
  • Telegram
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Vault
Zoho Desk Logo
Zoho Desk
Total integrations: 23
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • GoTo Connect
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Meet
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Pinecone
  • SurveyMonkey
  • TeamViewer
  • Telegram
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Vault
Top Alternatives
Acquire.io Logo
Acquire.io
See all alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
Company Details
Acquire.io Logo
Acquire.io
  • By Acquire
  • Located in San Francisco, CA, United States
  • Founded in 2017
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000