Aircall vs Freshdesk Contact Center
Take a look at how Aircall and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. Aircall scores 4.3 out of 5 from 948 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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At a Glance
Overview
Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$30.00
/ month
Professional
$70.00
/ month
Custom
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
54.54%
Mid Market
41.24%
Enterprise
4.22%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
12
- BigCommerce
- Copper
- Freshdesk
- Freshsales
- Freshservice
- Google Drive
- Grammarly
- HubSpot
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Microsoft Teams
- Nimble
- PartnerStack
- Rippling
- Shopify
- WooCommerce
- Zapier
- Zendesk Chat
- noCRM.io
Total integrations:
9
- BigCommerce
- Copper
- Freshdesk
- Freshsales
- Freshservice
- Google Drive
- Grammarly
- HubSpot
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Microsoft Teams
- Nimble
- PartnerStack
- Rippling
- Shopify
- WooCommerce
- Zapier
- Zendesk Chat
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers, Contact Center Software, and Call Center Infrastructure (CCI) Software.
Company Details
- By Aircall
- Located in New York, NY, United States
- Founded in 2014
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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