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Aircall vs Freshdesk Contact Center Comparison

Aircall vs Freshdesk Contact Center Comparison

Aircall
Freshdesk Contact Center

At a Glance

3.9

VoIP Providers

Starting at $30

Per Month

4.1

Help Desk Software

Starting at $0

Per Month

Overview

Aircall

Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools.  Learn more

Target Market

Enterprise

Mid Market

Small Business

Freshdesk Contact Center

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Essentials

$30

Per Month

Professional

$70

Per Month

Free Trial Available

Pricing Available

FREE

$0

Per Month

Growth

$15

Per Month

Pro

$39

Per Month

Enterprise

$69

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Pros & Cons

Aircall Pros

There is not sufficient information

Aircall Cons

There is not sufficient information

Freshdesk Contact Center Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Contact Center Cons

  • Some key features like AI are only available on the most expensive plan.

Screenshots

Aircall

Freshdesk Contact Center

Videos

Aircall

Aircall – The phone & communication platform for modern SMBs

Freshdesk Contact Center

Welcome to Freshdesk | Best Customer Service Software

Top Alternatives

Nextiva

4.4

Starting at $25.95

Per Month

CloudTalk

4.2

Starting at $25

Per Month

Freshdesk Contact Center

4.1

Starting at $0

Per Month

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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