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Methodology
Zendesk Sell
4.2
( 482 )
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5.0
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At a Glance
Overview
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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A modern sales CRM designed to improve sales productivity, visibility into pipeline stages, lead/contact/deal tracking, workflow automation, revenue forecasting, and communication tools. It's positioned for teams looking to streamline the full sales cycle. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Sell Team
$19.00
/ month
Sell Growth
$55.00
/ month
Sell Professional
$115.00
/ month
Sell Enterprise
$169.00
/ month
Pros and Cons
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
- All-in-one sales CRM with communication tracking (calls, texts, emails) and task management.
- Rich API ecosystem: Core, Sync, Firehose, Search support for integrations and event streams.
- Progressive feature set: teams can start small and scale with higher tiers.
- Best practices and developer tools (ZCLI, custom objects) for extensibility.
- Good pipeline visibility, forecasting and reporting.
- Advanced features (lead scoring, deal scoring, multiple pipelines, roles & permissions) are locked to higher (more expensive) tiers.
- AI-powered features / intelligent automation are more present in Suite/Support rather than core Sell; ambiguity around exact AI included in Sell tiers.
- No self-hosting, no open-source version.
- Language / locale support for Sell itself not clearly documented.
- Potential cost escalation for growing teams due to per-seat pricing and expensive higher tiers.
Reviewer's Segments
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Small Business
63.49%
Mid Market
29.46%
Enterprise
7.05%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
26
- Calendar
- Chat2Desk
- ChatArt
- Dropbox Business
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- JivoChat
- KrispCall
- MyOwnConference
- OneDrive
- Pinecone
- Ring Central
- Rippling
- SE Ranking
- Shift4Shop
- Site123
- Slack
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SysTools IMAP Migration Tool
- Userlike
- Wati
- WordPress.com
- Zapier
- Zendesk Chat
- iSpring Learn
- tawk.to
Total integrations:
9
- Calendar
- Chat2Desk
- ChatArt
- Dropbox Business
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- JivoChat
- KrispCall
- MyOwnConference
- OneDrive
- Pinecone
- Ring Central
- Rippling
- SE Ranking
- Shift4Shop
- Site123
- Slack
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SysTools IMAP Migration Tool
- Userlike
- Wati
- WordPress.com
- Zapier
- Zendesk Chat
- iSpring Learn
- tawk.to
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Bitrix, Inc.
- Located in Alexandria, Virginia, USA
- Founded in 2012
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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