Carepatron vs Zonka Feedback
Take a look at how
Carepatron
and
Zonka Feedback
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Carepatron
scores
4.6
out of 5 from
128
reviews, while
Zonka Feedback
has been rated
4.7
out of 5 from
65
reviews.
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Methodology
Carepatron
4.6
( 128 )
Zonka Feedback
4.7
( 65 )
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At a Glance
Overview
Carepatron is an all-in-one, cloud-based practice management and EHR platform for healthcare teams and solo clinicians. It combines scheduling, telehealth (built-in video), clinical documentation with customizable templates, AI-powered scribing and summarization (AI Scribe v3.0), billing and invo... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Zonka Feedback is a customer experience and feedback-management platform that captures feedback across multiple channels (email, SMS, WhatsApp, in-product, websites, kiosks, offline), measures NPS/CSAT/CES, analyzes open-text feedback with AI (themes, sentiment, entity extraction), enables case/t... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Plus
$31.00
/ month
Advanced
$39.00
/ month
Managed Billing (RCM) Add-On
$99.00
/ month
Free trial available
Free plan available
Billing type
Usage Based
Custom Quote
Contact Us
Pros and Cons
- All-in-one feature set (scheduling, telehealth, clinical notes, billing) reduces need for multiple tools.
- AI Scribe included even in free tier.
- Transparent pricing tiers and a usable free plan.
- Strong security and compliance (HIPAA, GDPR, PIPEDA).
- International reach and multiple languages supported.
- Some advanced features (full insurance billing, e-prescribing, public API) limited to US or still under development.
- Free plan storage limited (1 GB).
- User reports of video/telehealth reliability and billing integration glitches.
- Per-user pricing can become costly for larger practices.
- Broad feedback collection channels (digital, in-product, kiosks, offline).
- Strong AI analytics for sentiment, themes and entity extraction.
- Deep integrations with popular CRMs and helpdesks (native mappings).
- Real-time alerts, workflows and closed-loop case management.
- Multi-location and hierarchical reporting suitable for chains and distributed ops.
- Pricing is not fully transparent; custom quotes required and public rates are limited.
- On-premises / self-hosting is not documented; SaaS-centric deployment.
- Some vendor details (founding year, headquarters, full tech stack) are not publicly verifiable.
- White-labeling terms and limits are not fully documented in public materials.
Reviewer's Segments
Small Business
98.44%
Mid Market
0.78%
Enterprise
0.78%
Small Business
73.85%
Mid Market
21.54%
Enterprise
4.62%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- Knowledge Base
- Chat
- Email/Help Desk
- Knowledge Base
Training
- Documentation
- Videos
- Webinars
- Documentation
- Videos
- Webinars
Integrations
Total integrations:
2
- Airtable
- Calendly
- Freshdesk
- Help Scout
- HubSpot
- Intercom
- Pipedrive
- QuickBooks Online
- Slack
- Zapier
Total integrations:
8
- Airtable
- Calendly
- Freshdesk
- Help Scout
- HubSpot
- Intercom
- Pipedrive
- QuickBooks Online
- Slack
- Zapier
Top Alternatives
Categories
No common categories found.
