CoSupport AI vs Freshdesk
Take a look at how
CoSupport AI
and
Freshdesk
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
CoSupport AI
scores
5.0
out of 5 from
2
reviews, while
Freshdesk
has been rated
4.4
out of 5 from
3051
reviews.
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Methodology
CoSupport AI
5.0
( 2 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
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At a Glance
Overview
CoSupport AI is an AI-powered support automation platform that resolves customer support tickets autonomously by training on a company's historical support data. It supports chat, email and voice channels, offers autonomous agents and agent-assist tools, multilingual support (40+ languages), inte... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 3 images
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free Pilot (30-day)
$0.00
one-time
Response-based
$0.04
per response
Resolution-based
$0.19
per resolved ticket
Server-based
$99.00
per 1,000 tickets / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Pro
$14.00
/ month
Growth
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
- Flexible billing models (server-based, resolution-based, response-based)
- Strong guarantee (pilot + refund if resolution target not met)
- High multilingual, multichannel support including email, chat and voice
- Integrations with major helpdesks and knowledge sources
- Patented architecture designed to reduce hallucinations and improve accuracy
- Exact cost for large volumes/customized deployments requires a quote
- Proprietary system; no public open-source version
- SLA specifics and uptime percentages are not clearly published
- Voice functionality depends on third-party technology (ElevenLabs) and supplemental terms
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
0.0%
Mid Market
50.0%
Enterprise
50.0%
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Documentation
- Live Online
Integrations
Total integrations:
9
- Acquire.io
- Adobe Connect
- AliveChat
- AppSumo
- Appy Pie
- AskSpot
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CoSupport AI
- Confluence
- Creatio
- Deskxpand
- Domain.com
- ElevenLabs
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Notion
- Rewind AI
- Ring Central
- RingCentral MVP
- Shopify
- Skuid
- Slack
- Smartsheet
- Supportbench
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Desk
- Zoho Workplace
- noCRM.io
Total integrations:
55
- Acquire.io
- Adobe Connect
- AliveChat
- AppSumo
- Appy Pie
- AskSpot
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CoSupport AI
- Confluence
- Creatio
- Deskxpand
- Domain.com
- ElevenLabs
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Notion
- Rewind AI
- Ring Central
- RingCentral MVP
- Shopify
- Skuid
- Slack
- Smartsheet
- Supportbench
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Desk
- Zoho Workplace
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software, Conversational Support Software, and Customer Self-Service Software.
Company Details
- By CoSupport AI, Inc.
- Located in Valley Village, Los Angeles, California, USA
- Founded in 2020
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
