CoSupport AI vs Freshdesk Contact Center
Take a look at how
CoSupport AI
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
CoSupport AI
scores
5.0
out of 5 from
2
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
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Methodology
CoSupport AI
5.0
( 2 )
Freshdesk Contact Center
4.1
( 133 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
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At a Glance
Overview
CoSupport AI is an AI-powered support automation platform that resolves customer support tickets autonomously by training on a company's historical support data. It supports chat, email and voice channels, offers autonomous agents and agent-assist tools, multilingual support (40+ languages), inte... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 3 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free Pilot (30-day)
$0.00
one-time
Response-based
$0.04
per response
Resolution-based
$0.19
per resolved ticket
Server-based
$99.00
per 1,000 tickets / month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
- Flexible billing models (server-based, resolution-based, response-based)
- Strong guarantee (pilot + refund if resolution target not met)
- High multilingual, multichannel support including email, chat and voice
- Integrations with major helpdesks and knowledge sources
- Patented architecture designed to reduce hallucinations and improve accuracy
- Exact cost for large volumes/customized deployments requires a quote
- Proprietary system; no public open-source version
- SLA specifics and uptime percentages are not clearly published
- Voice functionality depends on third-party technology (ElevenLabs) and supplemental terms
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
0.0%
Mid Market
50.0%
Enterprise
50.0%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Documentation
- Live Online
Integrations
Total integrations:
9
- AskSpot
- BigCommerce
- Confluence
- ElevenLabs
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Intercom
- Nimble
- Notion
- Shopify
- Slack
- WooCommerce
- Zapier
- Zoho Desk
- noCRM.io
Total integrations:
10
- AskSpot
- BigCommerce
- Confluence
- ElevenLabs
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Intercom
- Nimble
- Notion
- Shopify
- Slack
- WooCommerce
- Zapier
- Zoho Desk
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By CoSupport AI, Inc.
- Located in Valley Village, Los Angeles, California, USA
- Founded in 2020
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
