CoSupport AI vs Jira Service Management
Take a look at how
CoSupport AI
and
Jira Service Management
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
CoSupport AI
scores
5.0
out of 5 from
2
reviews, while
Jira Service Management
has been rated
4.2
out of 5 from
760
reviews.
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Methodology
CoSupport AI
5.0
( 2 )
Jira Service Management
4.2
( 760 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
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At a Glance
Overview
CoSupport AI is an AI-powered support automation platform that resolves customer support tickets autonomously by training on a company's historical support data. It supports chat, email and voice channels, offers autonomous agents and agent-assist tools, multilingual support (40+ languages), inte... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 3 images
Built on the Jira platform, Jira Service Management (formerly Jira Service Desk) provides IT Service Management covering request, incident, problem, change, knowledge, asset & configuration management. It helps teams deliver service faster, bring visibility across Dev/IT/business teams, and accel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free Pilot (30-day)
$0.00
one-time
Response-based
$0.04
per response
Resolution-based
$0.19
per resolved ticket
Server-based
$99.00
per 1,000 tickets / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Assets (beyond free quota)
$0.05
/ month
Standard
$20.00
/ month
Premium
$51.42
/ month
Enterprise
Contact Us
Pros and Cons
- Flexible billing models (server-based, resolution-based, response-based)
- Strong guarantee (pilot + refund if resolution target not met)
- High multilingual, multichannel support including email, chat and voice
- Integrations with major helpdesks and knowledge sources
- Patented architecture designed to reduce hallucinations and improve accuracy
- Exact cost for large volumes/customized deployments requires a quote
- Proprietary system; no public open-source version
- SLA specifics and uptime percentages are not clearly published
- Voice functionality depends on third-party technology (ElevenLabs) and supplemental terms
- Strong integration across the Atlassian ecosystem (Jira Software, Confluence, Bitbucket)
- Broad ITSM coverage: request, incident, problem, change, assets & configuration
- Flexible workflows and powerful automation
- AI-powered virtual agent and intelligent features (with quotas/plan restrictions)
- Scalable plans with enterprise SLAs and extensibility via integrations
- Many advanced features are gated behind Premium or Enterprise plans; some features moved out of Standard
- Costs can escalate with number of agents and high usage of Assets or virtual service agent beyond free quotas
- AI features are not available in Atlassian Government environment
- Self-managed (Data Center) options have been reduced/changed, requiring migrations for some customers
Reviewer's Segments
Small Business
0.0%
Mid Market
50.0%
Enterprise
50.0%
Small Business
19.34%
Mid Market
39.87%
Enterprise
40.79%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
Training
- Documentation
- Live Online
- Webinars
- Documentation
- Live Online
- Webinars
Integrations
Total integrations:
9
- Bitbucket
- Box
- Confluence
- Datadog
- ElevenLabs
- Eset Endpoint Antivirus
- Freshchat
- Freshdesk
- Intercom
- Notion
- Shopify
- Slack
- Zapier
- Zoho Desk
Total integrations:
6
- Bitbucket
- Box
- Confluence
- Datadog
- ElevenLabs
- Eset Endpoint Antivirus
- Freshchat
- Freshdesk
- Intercom
- Notion
- Shopify
- Slack
- Zapier
- Zoho Desk
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By CoSupport AI, Inc.
- Located in Valley Village, Los Angeles, California, USA
- Founded in 2020
- By Atlassian Corporation
- Located in Sydney, Australia
- Founded in 2002
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