Creatio vs Freshdesk Contact Center

Take a look at how Creatio and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. Creatio scores 4.7 out of 5 from 258 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
Creatio logo

Creatio

4.7
(258)
Freshdesk Contact Center logo

Freshdesk Contact...

4.1
(133)
At a Glance
Creatio logo
Creatio
Starting at:
$0.00/month
Freshdesk Contact Center logo
Freshdesk Contact Center
Starting at:
$0.00/month
Overview
Creatio logo
Creatio
Creatio is a centralized no-code platform that can help automate industry workflows and CRM. Creatio offers a combination of marketing automation, sales automation, omnichannel service workflow, and more. This allows users to enjoy a seamless automated experience with maximum efficiency and freed... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Creatio
View 5 images
Creatio Screenshots
Freshdesk Contact Center logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Pricing
Creatio logo
Creatio
Free trial available
Free plan available
Billing type Recurring Subscription
Process Designer
$0.00
/ month
Studio enterprise
$25.00
/ month
Commerce
$30.00
/ month
Enterprise
$50.00
/ month
See all pricing
Freshdesk Contact Center logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
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Pros and Cons
Creatio logo
Creatio
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Contact Center logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Creatio logo
Creatio
Small Business
50.0%
Mid Market
38.76%
Enterprise
11.24%
Freshdesk Contact Center logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
Creatio logo
Creatio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Creatio logo
Creatio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Creatio logo
Creatio
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Contact Center logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Creatio logo
Creatio
See all alternatives
Freshdesk Contact Center logo
Freshdesk Contact Center
See all alternatives
Company Details
Creatio logo
Creatio
  • By Creatio
  • Located in Boston, MA, USA
  • Founded in 2013
Freshdesk Contact Center logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010