Creatio vs Freshdesk Contact Center
Take a look at how Creatio and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. Creatio scores 4.7 out of 5 from 258 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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At a Glance
Overview
Creatio is a centralized no-code platform that can help automate industry workflows and CRM. Creatio offers a combination of marketing automation, sales automation, omnichannel service workflow, and more. This allows users to enjoy a seamless automated experience with maximum efficiency and freed... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Process Designer
$0.00
/ month
Studio enterprise
$25.00
/ month
Commerce
$30.00
/ month
Enterprise
$50.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
50.0%
Mid Market
38.76%
Enterprise
11.24%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
52
- ActiveDEMAND
- Asana
- BigCommerce
- Bitbucket
- Box
- Brandwatch
- Confluence
- DocuSign
- Dropbox
- Dropbox Business
- Eventbrite
- Evernote
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Calendar
- Google Drive
- Google Meet
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Influ2
- Infobip
- Intercom
- Intuit Mailchimp
- Jira
- Marketo
- Meta for Business
- Microsoft Teams
- Miro
- Nimble
- Notion
- OneDrive
- PDFfiller
- Pentaho
- Pipedrive
- Robly
- SharePoint
- Slack
- Smartsheet
- Squarespace
- Stripe
- SurveyMonkey
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xero
- Zapier
- Zoho CRM
- Zoom
- noCRM.io
Total integrations:
9
- ActiveDEMAND
- Asana
- BigCommerce
- Bitbucket
- Box
- Brandwatch
- Confluence
- DocuSign
- Dropbox
- Dropbox Business
- Eventbrite
- Evernote
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Calendar
- Google Drive
- Google Meet
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Influ2
- Infobip
- Intercom
- Intuit Mailchimp
- Jira
- Marketo
- Meta for Business
- Microsoft Teams
- Miro
- Nimble
- Notion
- OneDrive
- PDFfiller
- Pentaho
- Pipedrive
- Robly
- SharePoint
- Slack
- Smartsheet
- Squarespace
- Stripe
- SurveyMonkey
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xero
- Zapier
- Zoho CRM
- Zoom
- noCRM.io
Top Alternatives
Categories
Common categories include: Contact Center Software.
Company Details
- By Creatio
- Located in Boston, MA, USA
- Founded in 2013
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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