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Dialpad Talk
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Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
Dialpad is a communications solution built for the cloud, perfectly suited for this emerging new age of working focused on remote and hybrid teams. The platform is known for being cost-effective and efficient, ensuring that team members are going to be using softphone applications rather than des... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
€23.00
/ month
Pro
€35.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Insufficient data to show segment split
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
10
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Front
- Google Workspace
- HubSpot CRM
- Intercom
- Kustomer
- Microsoft 365
- Nimble
- OneLogin
- Outreach
- Pipedrive
- Rippling
- SugarCRM
- WooCommerce
- Zapier
- noCRM.io
Total integrations:
9
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Front
- Google Workspace
- HubSpot CRM
- Intercom
- Kustomer
- Microsoft 365
- Nimble
- OneLogin
- Outreach
- Pipedrive
- Rippling
- SugarCRM
- WooCommerce
- Zapier
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers.
Company Details
- By Dialpad, Inc.
- Located in San Francisco, California, United States
- Founded in 2011
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
