What is the difference between Drift and Helpshift?

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widge.... Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, re....

Which is better, Drift or Helpshift?

Based on user reviews, Drift has the highest rating at 4.4/5 from 1081 reviews. The best choice depends on your specific needs — compare features, pricing, and integrations above.

Helpshift offers a free plan. Check the pricing comparison above for details on what's included.

Drift vs Helpshift

Take a look at how Drift and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Drift scores 4.4 out of 5 from 1081 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.

Advertising disclosure: Findstack offers objective, editorially independent comparisons to help you find the best software. Some links on this page are affiliate links — we may earn a commission when you visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings, rankings, or reviews. Disclosure policy | Methodology

Drift

4.4

( 1,081 )

Learn more

Helpshift

4.3

( 379 )

Learn more

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At a Glance

Drift

Starting at:

$2500.00/month

4.4

( 1,081 )

Conversational Marketing Software

Helpshift

Starting at:

$150.00/month

4.3

( 379 )

Live Chat Software

Overview

Drift

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams... Learn more

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more

Capabilities

AI Enabled
API Available
Open Source
CLI Available

Images

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Helpshift

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the... Learn more

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more

Capabilities