Drift vs Salesforce Service Cloud
Take a look at how
Drift
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Drift
scores
4.4
out of 5 from
1081
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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Methodology
Salesforce Service Cloud
4.3
( 3,641 )
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At a Glance
Overview
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Premium
$2500.00
/ month
Enterprise
Contact Us
Advanced
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
18
- BrightTALK
- Clearbit
- Close
- CloudTalk
- Contento
- CoreMedia Experience Platform
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Hostinger Website Builder
- HubSpot Marketing Hub
- Inbenta Chatbots
- Insightly CRM
- Intuit Mailchimp
- Microsoft 365
- Nintex Process Platform
- ON24
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Sitecore Experience Manager
- Softr
- WP Engine
- Zapier
- ZoomInfo Chat
Total integrations:
7
- BrightTALK
- Clearbit
- Close
- CloudTalk
- Contento
- CoreMedia Experience Platform
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Hostinger Website Builder
- HubSpot Marketing Hub
- Inbenta Chatbots
- Insightly CRM
- Intuit Mailchimp
- Microsoft 365
- Nintex Process Platform
- ON24
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Sitecore Experience Manager
- Softr
- WP Engine
- Zapier
- ZoomInfo Chat
Top Alternatives
Categories
Common categories include: Live Chat Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Drift.com, Inc.
- Located in Boston, MA, USA
- Founded in 2015
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
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