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Freshdesk Contact Center vs Zoho Desk Comparison

Freshdesk Contact Center vs Zoho Desk Comparison
Freshdesk Contact Center
Zoho Desk

At a Glance

4.1

Help Desk Software

Starting at $0

Per Month

4.4

Help Desk Software

Starting at $20

Per Month

Overview

Freshdesk Contact Center

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Zoho Desk

Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

FREE

$0

Per Month

Growth

$15

Per Month

Pro

$39

Per Month

Enterprise

$69

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Standard

$20

Per Month

Professional

$35

Per Month

Enterprise

$50

Per Month

See Pricing Details

Free Trial Available

Pricing Available

Pros & Cons

Freshdesk Contact Center Pros

There is not sufficient information

Freshdesk Contact Center Cons

There is not sufficient information

Zoho Desk Pros

  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users

Zoho Desk Cons

  • The wealth of features on offer can make it harder for beginners to pick up the software.

Screenshots

Freshdesk Contact Center

Zoho Desk

Videos

Freshdesk Contact Center

Zoho Desk

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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