Freshdesk Contact Center vs Zendesk Support Suite

Take a look at how Freshdesk Contact Center and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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Freshdesk Contact Center Logo

Freshdesk Contact Center

4.1
(133)
Zendesk Support Suite Logo

Zendesk Support Suite

4.3
(5,770)
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At a Glance
Freshdesk Contact Center Logo
Freshdesk Contact Center
Starting at:
$15.00/month
Zendesk Support Suite Logo
Zendesk Support Suite
Starting at:
$49.00/month
Overview
Freshdesk Contact Center Logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Zendesk Support Suite Logo
Zendesk Support Suite
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Support Suite
View 6 images
Zendesk Support Suite Screenshots
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Pricing
Freshdesk Contact Center Logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Zendesk Support Suite Logo
Zendesk Support Suite
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Pros and Cons
Freshdesk Contact Center Logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Zendesk Support Suite Logo
Zendesk Support Suite
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Contact Center Logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Zendesk Support Suite Logo
Zendesk Support Suite
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zendesk Support Suite Logo
Zendesk Support Suite
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk Support Suite Logo
Zendesk Support Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Support Suite Logo
Zendesk Support Suite
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk Contact Center Logo
Freshdesk Contact Center
Total integrations: 9
  • Aircall
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bitbucket
  • Box
  • Calendly
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • Freshsales
  • Freshservice
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Harvest
  • HubSpot
  • HubSpot CRM
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • Nimble
  • OneDrive
  • Pipedrive
  • RescueTime
  • Shopify
  • Slack
  • Smartsheet
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • WooCommerce
  • Wrike
  • Xero
  • Zapier
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho CRM
  • Zoom
  • noCRM.io
Zendesk Support Suite Logo
Zendesk Support Suite
Total integrations: 57
  • Aircall
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bitbucket
  • Box
  • Calendly
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • Freshsales
  • Freshservice
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Harvest
  • HubSpot
  • HubSpot CRM
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • Nimble
  • OneDrive
  • Pipedrive
  • RescueTime
  • Shopify
  • Slack
  • Smartsheet
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • WooCommerce
  • Wrike
  • Xero
  • Zapier
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho CRM
  • Zoom
  • noCRM.io
Top Alternatives
Freshdesk Contact Center Logo
Freshdesk Contact Center
See all alternatives
Zendesk Support Suite Logo
Zendesk Support Suite
See all alternatives
Company Details
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Zendesk Support Suite Logo
Zendesk Support Suite
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007