ApexChat vs Freshdesk

Take a look at how ApexChat and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. ApexChat scores 3.8 out of 5 from 10 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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ApexChat Live Chat Software logo

ApexChat

3.8

( 10 )

Freshdesk Help Desk Software logo

Freshdesk

4.4
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At a Glance
ApexChat Live Chat Software logo
ApexChat
Pricing not provided by vendor
Freshdesk Help Desk Software logo
Freshdesk
Starting at:
$14.00/month
Overview
ApexChat Live Chat Software logo
ApexChat
ApexChat’s live chat software combines online messaging with human agents to make it convenient for prospective leads to contact your business. The software is used by over 10,000 companies that leverage the technology to boost their website lead conversion, and offer more engaging buyer experien... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
ApexChat
View 5 images
ApexChat Screenshots
ApexChat screenshot 1
ApexChat screenshot 2
ApexChat screenshot 3
ApexChat screenshot 4
ApexChat screenshot 5
Freshdesk Help Desk Software logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
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Pricing
ApexChat Live Chat Software logo
ApexChat
No pricing information available
Freshdesk Help Desk Software logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
ApexChat Live Chat Software logo
ApexChat
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Help Desk Software logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
ApexChat Live Chat Software logo
ApexChat
Small Business
70.0%
Mid Market
10.0%
Enterprise
20.0%
Freshdesk Help Desk Software logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
ApexChat Live Chat Software logo
ApexChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Help Desk Software logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
ApexChat Live Chat Software logo
ApexChat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Freshdesk Help Desk Software logo
Freshdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
ApexChat Live Chat Software logo
ApexChat
  • Documentation
Freshdesk Help Desk Software logo
Freshdesk
  • Documentation
Integrations
ApexChat Live Chat Software logo
ApexChat
Total integrations: 20
  • 8x8
  • AccuLynx
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • AskSpot
  • Avast Business Antivirus
  • Better Stack
  • CallRail
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • ClickDimensions
  • Clio
  • CoSupport AI
  • Creatio
  • Deskxpand
  • Domain.com
  • Facebook
  • Filevine
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Ads
  • Google Analytics
  • Google Tag Manager
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Jibble
  • Joomla
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • LeadsPedia
  • Lindy
  • Liquid Web
  • Mailture
  • Marketo
  • MeisterTask
  • Network Solutions
  • Nimble
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Supportbench
  • Typeform
  • Typewise
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Whale
  • WhatConverts
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zenzap
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • Zonka Feedback
  • noCRM.io
Freshdesk Help Desk Software logo
Freshdesk
Total integrations: 63
  • 8x8
  • AccuLynx
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • AskSpot
  • Avast Business Antivirus
  • Better Stack
  • CallRail
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • ClickDimensions
  • Clio
  • CoSupport AI
  • Creatio
  • Deskxpand
  • Domain.com
  • Facebook
  • Filevine
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Ads
  • Google Analytics
  • Google Tag Manager
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Jibble
  • Joomla
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • LeadsPedia
  • Lindy
  • Liquid Web
  • Mailture
  • Marketo
  • MeisterTask
  • Network Solutions
  • Nimble
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Supportbench
  • Typeform
  • Typewise
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Whale
  • WhatConverts
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zenzap
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • Zonka Feedback
  • noCRM.io
Top Alternatives
ApexChat Live Chat Software logo
ApexChat
See all alternatives
Freshdesk Help Desk Software logo
Freshdesk
See all alternatives
Company Details
ApexChat Live Chat Software logo
ApexChat
  • By ApexChat
  • Located in Pleasanton, California, United States
  • Founded in 2008
Freshdesk Help Desk Software logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010