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Front vs Freshdesk Contact Center Comparison

Front vs Freshdesk Contact Center Comparison

Freshdesk Contact Center

At a Glance

4.7

Shared Inbox Software

Starting at $19

Per Month

4.1

Help Desk Software

Starting at $0

Per Month

Overview

Front

Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential analyti…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Freshdesk Contact Center

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Starter

$19

Per Month

Growth

$49

Per Month

Scale

$99

Per Month

Pricing Available

FREE

$0

Per Month

Growth

$15

Per Month

Pro

$39

Per Month

Enterprise

$69

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Pros & Cons

Front Pros

There is not sufficient information

Front Cons

There is not sufficient information

Freshdesk Contact Center Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Contact Center Cons

  • Some key features like AI are only available on the most expensive plan.

Screenshots

Front

Freshdesk Contact Center

Videos

Front

Quite Simple | The Human Touch | Front

Freshdesk Contact Center

Welcome to Freshdesk | Best Customer Service Software

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Gold-Vision

5.0

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Appy Pie

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Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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