Front vs Freshdesk Contact Center
Take a look at how Front and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. Front scores 4.7 out of 5 from 2019 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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At a Glance
Overview
Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential anal... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$19.00
/ month
Growth
$49.00
/ month
Scale
$99.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
50.37%
Mid Market
40.96%
Enterprise
8.67%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
15
- BigCommerce
- Clearbit
- CloudTalk
- Dialpad Talk
- Dropbox Business
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Drive
- Helpdesk
- HubSpot CRM
- Intuit Mailchimp
- Jira
- Microsoft 365
- Nimble
- Olark
- Pinecone
- Retool
- Testimonial
- WhatsApp Business
- WooCommerce
- Zapier
- noCRM.io
Total integrations:
9
- BigCommerce
- Clearbit
- CloudTalk
- Dialpad Talk
- Dropbox Business
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Drive
- Helpdesk
- HubSpot CRM
- Intuit Mailchimp
- Jira
- Microsoft 365
- Nimble
- Olark
- Pinecone
- Retool
- Testimonial
- WhatsApp Business
- WooCommerce
- Zapier
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Front App, Inc.
- Located in San Francisco, California, United States
- Founded in 2013
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
