Help.com vs Acquire.io

Take a look at how Help.com and Acquire.io stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Acquire.io has been rated 4.3 out of 5 from 43 reviews.
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Help.com Logo

Help.com

4.4
(5)
Acquire.io Logo

Acquire.io

4.3
(43)
At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
Acquire.io Logo
Acquire.io
Starting at:
$500.00/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 2 images
Help.com Screenshots
Acquire.io Logo
Acquire.io
Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels ar... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Acquire.io
View 5 images
Acquire.io Screenshots
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Pricing
Help.com Logo
Help.com
No pricing information available
Acquire.io Logo
Acquire.io
Free trial available
Free plan available
Billing type Recurring Subscription
Self service
$500.00
/ month
Integrated solution
$2000.00
/ month
Integrated solution
$2000.00
/ month
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Acquire.io Logo
Acquire.io
Small Business
55.81%
Mid Market
39.53%
Enterprise
4.65%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Acquire.io Logo
Acquire.io
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Acquire.io Logo
Acquire.io
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Acquire.io Logo
Acquire.io
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • BigCommerce
  • Freshdesk
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Meet
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Pipedrive
  • Shopify
  • Slack
  • Stripe
  • Telegram
  • Trello
  • Twilio
  • Zapier
  • Zendesk
  • Zoho CRM
Acquire.io Logo
Acquire.io
Total integrations: 21
  • BigCommerce
  • Freshdesk
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Meet
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Pipedrive
  • Shopify
  • Slack
  • Stripe
  • Telegram
  • Trello
  • Twilio
  • Zapier
  • Zendesk
  • Zoho CRM
Top Alternatives
Help.com Logo
Help.com
See all alternatives
Acquire.io Logo
Acquire.io
See all alternatives
Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Acquire.io Logo
Acquire.io
  • By Acquire
  • Located in San Francisco, CA, United States
  • Founded in 2017