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Methodology
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At a Glance
Overview
Help.com is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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The powerful all-in-one platform that makes it easier for customers to find, book, and pay for your services online—instantly. No technical experience necessary. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$19.00
/ month
Pro
$79.00
/ month
Ultimate
$199.00
/ month
Reviewer's Segments
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Small Business
48.0%
Mid Market
52.0%
Enterprise
0.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
8
- Google Calendar
- Google My Business
- Google Workspace
- HubSpot
- Intercom
- Microsoft Teams
- Pipedrive
- Shopify
- Stripe
- Trello
- Twilio
- Yext
- Zapier
Total integrations:
8
- Google Calendar
- Google My Business
- Google Workspace
- HubSpot
- Intercom
- Microsoft Teams
- Pipedrive
- Shopify
- Stripe
- Trello
- Twilio
- Yext
- Zapier
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Help.com
- Located in Austin, Texas, United States
- Founded in 2014
- By GoSite
- Located in San Diego, California, United States
- Founded in 2013
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