Help.com vs Helpshift

Take a look at how Help.com and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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Help.com Live Chat Software logo

Help.com

4.4

( 5 )

Helpshift Live Chat Software logo

Helpshift

4.3

( 379 )

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At a Glance
Help.com Live Chat Software logo
Help.com
Pricing not provided by vendor
Helpshift Live Chat Software logo
Helpshift
Starting at:
$150.00/month
Overview
Help.com Live Chat Software logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
Helpshift Live Chat Software logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Helpshift screenshot 1
Helpshift screenshot 2
Helpshift screenshot 3
Helpshift screenshot 4
Helpshift screenshot 5
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Pricing
Help.com Live Chat Software logo
Help.com
No pricing information available
Helpshift Live Chat Software logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
Help.com Live Chat Software logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Helpshift Live Chat Software logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
Help.com Live Chat Software logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Live Chat Software logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Live Chat Software logo
Help.com
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Helpshift Live Chat Software logo
Helpshift
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Help.com Live Chat Software logo
Help.com
  • Documentation
Helpshift Live Chat Software logo
Helpshift
  • Documentation
Integrations
Help.com Live Chat Software logo
Help.com
Total integrations: 8
  • AppsFlyer
  • Asana
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Pipedrive
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Stripe
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
Helpshift Live Chat Software logo
Helpshift
Total integrations: 28
  • AppsFlyer
  • Asana
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Pipedrive
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Stripe
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
Top Alternatives
Help.com Live Chat Software logo
Help.com
See all alternatives
Helpshift Live Chat Software logo
Helpshift
See all alternatives
Company Details
Help.com Live Chat Software logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Helpshift Live Chat Software logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012