Help Scout vs Jira Service Management
Take a look at how
Help Scout
and
Jira Service Management
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Help Scout
scores
4.4
out of 5 from
401
reviews, while
Jira Service Management
has been rated
4.2
out of 5 from
760
reviews.
Advertising disclosure: Findstack offers objective, editorially independent comparisons to
help you find the best software. Some links on this page are affiliate links — we may earn a commission when you
visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings,
rankings, or reviews. Disclosure policy |
Methodology
Help Scout
4.4
( 401 )
Jira Service Management
4.2
( 760 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se...
Learn more about Crevio
At a Glance
Overview
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Built on the Jira platform, Jira Service Management (formerly Jira Service Desk) provides IT Service Management covering request, incident, problem, change, knowledge, asset & configuration management. It helps teams deliver service faster, bring visibility across Dev/IT/business teams, and accel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Assets (beyond free quota)
$0.05
/ month
Standard
$20.00
/ month
Premium
$51.42
/ month
Enterprise
Contact Us
Pros and Cons
Not enough data available.
Not enough data available.
- Strong integration across the Atlassian ecosystem (Jira Software, Confluence, Bitbucket)
- Broad ITSM coverage: request, incident, problem, change, assets & configuration
- Flexible workflows and powerful automation
- AI-powered virtual agent and intelligent features (with quotas/plan restrictions)
- Scalable plans with enterprise SLAs and extensibility via integrations
- Many advanced features are gated behind Premium or Enterprise plans; some features moved out of Standard
- Costs can escalate with number of agents and high usage of Assets or virtual service agent beyond free quotas
- AI features are not available in Atlassian Government environment
- Self-managed (Data Center) options have been reduced/changed, requiring migrations for some customers
Reviewer's Segments
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Small Business
19.34%
Mid Market
39.87%
Enterprise
40.79%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Webinars
- Documentation
- Webinars
Integrations
Total integrations:
16
- Agile CRM
- Bitbucket
- Box
- Close
- CloudTalk
- Datadog
- Eset Endpoint Antivirus
- Gmail
- Google Workspace
- Intuit Mailchimp
- Kinsta
- KrispCall
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Slack
- Stamped
- SurveyMonkey
- Testimonial
- Zapier
- Zonka Feedback
- Zowie
Total integrations:
6
- Agile CRM
- Bitbucket
- Box
- Close
- CloudTalk
- Datadog
- Eset Endpoint Antivirus
- Gmail
- Google Workspace
- Intuit Mailchimp
- Kinsta
- KrispCall
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Slack
- Stamped
- SurveyMonkey
- Testimonial
- Zapier
- Zonka Feedback
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
- By Atlassian Corporation
- Located in Sydney, Australia
- Founded in 2002
