Help Scout vs LiveChat

Take a look at how Help Scout and LiveChat stack up against each other across pricing, features, and support using feedback from real users like yourself. Help Scout scores 4.4 out of 5 from 401 reviews, while LiveChat has been rated 4.5 out of 5 from 747 reviews.
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Help Scout Help Desk Software logo

Help Scout

4.4

( 401 )

LiveChat Live Chat Software logo

LiveChat

10% off first payment + 30 day trial
4.5

( 747 )

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At a Glance
Help Scout Help Desk Software logo
Help Scout
Starting at:
$25.00/month
LiveChat Live Chat Software logo
LiveChat
Starting at:
$24.00/month
Overview
Help Scout Help Desk Software logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
LiveChat Live Chat Software logo
LiveChat
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satis... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveChat
View 6 images
LiveChat Screenshots
LiveChat screenshot 1
LiveChat screenshot 2
LiveChat screenshot 3
LiveChat screenshot 4
LiveChat screenshot 5
LiveChat screenshot 6
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Pricing
Help Scout Help Desk Software logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
LiveChat Live Chat Software logo
LiveChat
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$24.00
/ month
Team
$49.00
/ month
Busniess
$69.00
/ month
Enterprise
Contact Us
See all pricing
Reviewer's Segments
Help Scout Help Desk Software logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
LiveChat Live Chat Software logo
LiveChat
Small Business
44.98%
Mid Market
36.41%
Enterprise
18.61%
Deployment
Help Scout Help Desk Software logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
LiveChat Live Chat Software logo
LiveChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help Scout Help Desk Software logo
Help Scout
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
LiveChat Live Chat Software logo
LiveChat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Help Scout Help Desk Software logo
Help Scout
  • Documentation
LiveChat Live Chat Software logo
LiveChat
  • Documentation
Integrations
Help Scout Help Desk Software logo
Help Scout
Total integrations: 16
  • 1CRM
  • Agile CRM
  • Benchmark Email
  • Clearbit
  • Close
  • CloudTalk
  • Domain.com
  • Dropbox Business
  • Easywp
  • Getscreen.me
  • Gmail
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • Godaddy Hosting
  • Google Workspace
  • Grasshopper
  • HostGator Website Builder
  • Inbenta Chatbots
  • Intuit Mailchimp
  • Jimdo
  • Kinsta
  • KrispCall
  • Omnisend
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Shift
  • Shift4Shop
  • Site123
  • Stamped
  • SurveyMonkey
  • Survicate
  • TeamViewer
  • Testimonial
  • Ucraft
  • WP Engine
  • WebWave
  • WhatsApp Business
  • Wix
  • Zendesk CRM
  • Zonka Feedback
  • Zowie
LiveChat Live Chat Software logo
LiveChat
Total integrations: 29
  • 1CRM
  • Agile CRM
  • Benchmark Email
  • Clearbit
  • Close
  • CloudTalk
  • Domain.com
  • Dropbox Business
  • Easywp
  • Getscreen.me
  • Gmail
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • Godaddy Hosting
  • Google Workspace
  • Grasshopper
  • HostGator Website Builder
  • Inbenta Chatbots
  • Intuit Mailchimp
  • Jimdo
  • Kinsta
  • KrispCall
  • Omnisend
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Shift
  • Shift4Shop
  • Site123
  • Stamped
  • SurveyMonkey
  • Survicate
  • TeamViewer
  • Testimonial
  • Ucraft
  • WP Engine
  • WebWave
  • WhatsApp Business
  • Wix
  • Zendesk CRM
  • Zonka Feedback
  • Zowie
Top Alternatives
Help Scout Help Desk Software logo
Help Scout
See all alternatives
LiveChat Live Chat Software logo
LiveChat
See all alternatives
Company Details
Help Scout Help Desk Software logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
LiveChat Live Chat Software logo
LiveChat
  • By LiveChat Software S.A.
  • Located in Wroclaw, Lower Silesian District, Poland
  • Founded in 2002