Helpdesk vs Jira Service Management
Take a look at how
Helpdesk
and
Jira Service Management
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Helpdesk
scores
4.6
out of 5 from
30
reviews, while
Jira Service Management
has been rated
4.2
out of 5 from
760
reviews.
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Methodology
Jira Service Management
4.2
( 760 )
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At a Glance
Overview
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Built on the Jira platform, Jira Service Management (formerly Jira Service Desk) provides IT Service Management covering request, incident, problem, change, knowledge, asset & configuration management. It helps teams deliver service faster, bring visibility across Dev/IT/business teams, and accel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Assets (beyond free quota)
$0.05
/ month
Standard
$20.00
/ month
Premium
$51.42
/ month
Enterprise
Contact Us
Pros and Cons
Not enough data available.
Not enough data available.
- Strong integration across the Atlassian ecosystem (Jira Software, Confluence, Bitbucket)
- Broad ITSM coverage: request, incident, problem, change, assets & configuration
- Flexible workflows and powerful automation
- AI-powered virtual agent and intelligent features (with quotas/plan restrictions)
- Scalable plans with enterprise SLAs and extensibility via integrations
- Many advanced features are gated behind Premium or Enterprise plans; some features moved out of Standard
- Costs can escalate with number of agents and high usage of Assets or virtual service agent beyond free quotas
- AI features are not available in Atlassian Government environment
- Self-managed (Data Center) options have been reduced/changed, requiring migrations for some customers
Reviewer's Segments
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Small Business
19.34%
Mid Market
39.87%
Enterprise
40.79%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
Training
- Documentation
- Webinars
- Documentation
- Webinars
Integrations
Total integrations:
58
- AWeber
- Agile CRM
- Authorize.Net
- Bill.com
- Birdeye
- Bitbucket
- Box
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Datadog
- Delighted
- Doodle
- Ecwid
- Eset Endpoint Antivirus
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Google Forms
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Hotjar
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Slack
- Smartlook
- Streak
- SysAid
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zapier
- Zoho Desk
Total integrations:
6
- AWeber
- Agile CRM
- Authorize.Net
- Bill.com
- Birdeye
- Bitbucket
- Box
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Datadog
- Delighted
- Doodle
- Ecwid
- Eset Endpoint Antivirus
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Google Forms
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Hotjar
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Slack
- Smartlook
- Streak
- SysAid
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zapier
- Zoho Desk
Top Alternatives
Categories
Common categories include: Help Desk Software.
